Excellent
I really love the new app. Test results get loaded quickly. Before when it was Lourdes I had to find on the web and dig for a way to get a virtual appointment. With this new app it’s all located in one easy spot. You can also message your provider as well.
I do wish my provider was a little more responsive when I email him. It is a new system so I definitely understand. Really really nice app.
I do wish my provider was a little more responsive when I email him. It is a new system so I definitely understand. Really really nice app.
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Excellent service
I am enjoying this app so much. It’s easy and looks appealing not like some boring generic app. Has excellent features that are easy to follow. So glad you are taking care of us Lourdes patients now. Immensely grateful
April R
April R
Easy to use
I love this app for communicating with my providers and looking at records, test results and appointments. They also make it very easy to add upcoming appointments to your calendar. Love the care I receive from them and the app adds another layer to that care.
Disappointed
The only person I have not had difficulty reaching and receiving an answer from is my regular doctor Eric Phillips. In early January 2024 I made two attempts thru eGuthrie to contact my care team in cardiology reporting that I was having palpitations again, like she had previously advised me to do. On two separate occasions I requested that someone in cardiology contact me for an appointment. To this date, no one has answered my request. On Thursday February 1st, I called the Guthrie main number, prescription line and requested a new prescription for CPAP supplies. I also sent a prescription request on eGuthrie. Neither i nor my supplier has heard anything from Tammy Copp’s office. I cannot receive the supplies until a new prescription is written and submitted. This system does not work unless someone answers!
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Works somewhat
I like being able to contact my PCP through eGuthrie, but:
- The text box is too short to contain a week’s worth of observation data (BP, heart rate, med side effect logs). I need a way to submit log files.
- I cannot update dosages of meds / vitamins in eGuthrie. For example, a urogynecologist recommended cutting out the daily vitamin C dose in the evening, but I can’t make that change and, as she no longer appears in my provider list, I can’t ask her to.
- Specialist providers may or may not appear in my provider list. For example, a urologist I saw 2 years ago is still listed, but the audiologist, the counselor I see monthly, and the occupational therapist I see weekly are not. How can I contact them?
- The text box is too short to contain a week’s worth of observation data (BP, heart rate, med side effect logs). I need a way to submit log files.
- I cannot update dosages of meds / vitamins in eGuthrie. For example, a urogynecologist recommended cutting out the daily vitamin C dose in the evening, but I can’t make that change and, as she no longer appears in my provider list, I can’t ask her to.
- Specialist providers may or may not appear in my provider list. For example, a urologist I saw 2 years ago is still listed, but the audiologist, the counselor I see monthly, and the occupational therapist I see weekly are not. How can I contact them?
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Easy
It’s a simple app and if you don’t understand how to work it you can just scroll through it and see what it has to offer and you can see your results as soon as your doctor can
Lot of great features, but some glitches
I put in to be contacted for an appointment after falling off a ladder. It’s been 1 1/2 weeks and never heard anything. I even put in another request after the “two business days” and still nothing. Maybe that feature isn’t working??
Really great app!
I’m not normally someone to download an app for my doctors visits but I’m so glad I downloaded this app!! It so easy to use, makes checking in to my appointments so fast, I’m able to reschedule my own appointments if I want to, view results of tests, and it even updates me about how big my baby is during my pregnancy! I have been very pleased with this app and definitely recommend it to all patients.
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Pre registration process
I always pre-register to save time but I can no longer do that because your process won’t let me complete the forms unless I submit credit card info for a $5 co-pay to continue to the end. I am not submitting that info for $5. I will pay at time of visit. Therefore I cannot pre-register..
Best medical app!!!
I want to give a shout out to Guthrie for making such a solid app that is user friendly, easy to navigate/find info regarding anything to do with your physical health. I also really love the ability to schedule any appointments I need plus chat with my doctor to clarify results, ask questions, etc. This app rocks! Please don’t change anything about it. It’s perfect just as it is!! ⭐️⭐️⭐️⭐️⭐️
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