Worst continuity app ever!
So confusing, so difficult to upload preexisting photos. When just wanting to add photos to an episode you can’t; it has to be per scene. Way too complicated for makeup and hair artists like us to use. Clearly made by a non-artist. Do yourselves a favor and don’t use this for your production….
New update wayyyyyy worse
It’s almost impossible to use the app. I have to have my tablet for pictures and my computer to do basically every other action.
Please revert back to the 2019 version ......
Please revert back to the 2019 version ......
No.
Just no.
Not Functional
I only gave it 1 Star because 0 was not an available option.
Old app was much better
If it ain’t broken don’t fix it!!!! The new app is so time consuming to use, not intuitive, too many steps to get to what took only one step before!. I have written to the company with several complains and I get a condescending answer saying I’ve built muscle memory!!! Look, I know how to learn new things but when you change a perfectly good app to one that is not user friendly, and from the reviews I am seeing I am not the only one, the problem is with the company.
The only good thing the new app has is when you add photos it takes you directly to the latest photos you took instead of having to go through all the albums.
The only good thing the new app has is when you add photos it takes you directly to the latest photos you took instead of having to go through all the albums.
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Stupid
I hate this new app. Trying to figure this out while on set is a waste of my time and energy. Nothing wrong with the old one. The computer version made fine for people in the office but us out in the field using our phone don’t want this crap. Oh and they stopped answering emails about issues needing to be fixed. Way to go support team.
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Horrible
Very frustrating. Obviously not all the departments were put into consideration with the update. Feeling like I’m jumping through hoops to put in one photo plus notes. Countless issues with the phone app and desktop version. Confusing and not an asset for working on set at all. There were issues with the old version, but at least it worked.
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This new app is an inefficient mess.
The new app is not intuitive at all. There’s no functionality for looking at changes, and flipping through the photos attached to them. Even just getting to characters is a PROCESS and hitting the back button from a character takes you back to the home screen so there’s no easy way to go between characters. Accessing different episodes is time consuming and frustrating. Editing to add background, or really anything, on the app is either difficult or impossible. These are just a few of the issues that have come up as I’ve been back on set.
Spending extensive time trying to learn how to work this new app is just one more incredibly frustrating thing to deal with on top of every other adjustment to filming in pandemic times.
Spending extensive time trying to learn how to work this new app is just one more incredibly frustrating thing to deal with on top of every other adjustment to filming in pandemic times.
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Absolute GARBAGE
This app is completely useless and the help is just as bad ... they actually wanted me to find out what the problem was to help their tech team in the future ... I DONT WORK FOR YOU , You’re suppose to work for US .... I’d give them 0 stars if that was an option Seriously a crap App
Response from developer
Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry that it hasn't been a positive experience. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help!
Garbage
Just a waste. They ruined such a simple easy to use app.
