Transcriber bumblr
Wasn’t looking to make mortgage payment for developers
Response from developer
Hello there! We are sorry to hear about your dissatisfaction. We respect each user's opinion, but we believe iOS devices have plenty of amazing features which make them outstanding and unique. If you would like to speak to us further, please do not hesitate to message us directly via the app. Thank you!
Inaccurate text
Response from developer
Hello! Thank you for treating Transcriber with 3 stars. If the transcribed text wasn't 100% accurate, we recommend checking the 5 Tips for achieving pleasant audio quality. You can find these tips at the end of the Transcriber Tutorial by tapping on the top-right Info icon. These will help you to get the best transcription results. Thank you!
It’s sh*#
Response from developer
Hey there! Please, accept our apology for the disappointment caused. We highly recommend checking the quality of your recording, as the transcript quality depends vastly on it. Feel free to message us directly via the app, and we will return you the transcription minutes so you can try to transcribe an improved recording. The in-app tutorial in the top left corner will provide you with some tips for achieving the best audio quality. Thank you for your understanding!
Too much money
Response from developer
Hi there! Thank you for your constructive feedback. We understand the pricing options might not suit everyone's budget. We automatically treat each user with free transcription minutes to test the app and see if it's the right option for their needs before purchasing the subscription plan. The quality of the transcripts is constantly improving, but it still depends on the quality of the provided audio. Unfortunately, Apple's voice control doesn't work for the transcription of audio recordings to text. Thank you!
Don’t waste your time
Stay away
Response from developer
Hi there! We are truly sorry that the Transcriber app didn't meet your expectations. Please, accept our apology. We would be pleased to hear more from you so you can let us know what features didn't work for you. We will assist you further and provide you with any needed instructions to resolve your problem. Please drop us a message directly via the app by tapping on the top right Settings icon and Contact Customer Support. Thank you!
Not very Accurate
Response from developer
Hi there! We are sorry to hear your transcript's accuracy wasn't perfect. Unfortunately, strong accents can decrease the quality of the transcripts as the machine transcription is still not as good as humans. Did you select the correct British accent when creating your transcription order? Our customer support team will be pleased to check this for you and help you create a new order if needed. Thank you!
Very accurate transcription!
Pointless Transcription
Says you can cancel - no procedure to do this.
Trascription was totally unrecogniseable compared to uploaded file.
No support.
Steer clear.
Response from developer
Hello! We apologize for the inconvenience caused. Firstly, we want to assure you that our customer support team is ready to assist you anytime needed. All you have to do is contact us directly through the app by tapping on the settings icon. Each user automatically gets ten free transcription minutes. Please, message us as soon as possible so we can help you to resolve the issue and assist you with creating a new transcription order to make things right. Thanks a lot!
