Good when it opens
If you can manage to log in then the app is fine for what it is. The log-in screen freezes with a spinning icon at least 50% of the time though which prevents you from entering your email or password. After a few minutes it shows an "oops, something went wrong" message, rendering the app useless. A minor inconvenience for someone trying to pay their bill, but a major one for someone without power and limited service trying to check the outages in their area.Review good and bad
They are very good at helping with budget planning and service calls
One thing I do hate is the constant answering machine message that says for faster reporting of outages go online
Excuse me but can not go online or use newer phones to notify of an outage
We have to hook up our rotary phone to call it inAwful
You have zero account access unless you agree to ebills. You cannot see statements, payments, account history without signing up for ebills. I made a payment online and could not figure out why it didn’t come out of my bank. The customer service rep told me the payment was cancelled thirty minutes after I made it most likely because I took my account off of ebill. I could not believe it. They cancelled an online payment because I changed my billing method!! I wish we had more utility choices because NYSEG would be scrambling to keep its customers. Their app is not at all user friendly.