Leave a Review Sword Health
Tennis Elbow pain
I had a pain in my elbow and forearm. I decided to try out Sword. The company I work for has it for us with our insurance benefits. I am glad I did.
The Therapist was very knowledgeable and was patient with me when I didn’t understand. My arm is not completely healed. But I am heading in the right direction. The exercises they had for me to do was very helpful and easy. Once my wife explained one of them to me.
I really liked the part about having a Tablet and sensors when I did the exercises. Very good explanations. It was very motivational to have that. And my Therapist was very motivational.
I would recommend them to anybody.Show lessTennis elbow going away
A work in progress
I’m not sure who is behind these “Physical Therapy” sessions, they feel like they were designed for an 80 year old person in a wheelchair. The app/tablet is super glitchy and you end up doing exercises over and over without it picking them up. Doesn’t seem to be made for someone over six foot tall as it continues to tell me to step back-can’t get any further back when it’s on a table. I started PT to reduce my back pain and all I’ve done is increase my knee pain.
Reached out to sword health and they were very receptive and took more of the things there are working on improving! Very hopeful for this company!!Show lessOldschoolgnu
Developer Response
Hi! We're so sorry to hear about your experience and we truly appreciate your feedback. Our team is continually making improvements to our technology to better serve our members. We would love to get in contact with you to help you get the most out of Sword. Please email us at help@swordhealth.com. All the best, The Sword TeamComfort and Peace
I have found the Sword application and process to be very well adapted to me and how easy has been to take part and benefit from at home physical therapy. The tablet and sensors provide immediate feedback and ensure the form of each exercise is done correctly. The whole process and interaction with your Physical Therapist is very thorough and loses no value in doing this process virtually vs in-person/onsite at a dedicated facility. I think that many health fields and their patients would greatly benefit from the model Sword has set. And basically it works, I am seeing tremendous improvement after 9 (under 10 minute sessions)Show lessBraeens
Incompetence and garbage equipment
I spent a huge amount of time troubleshooting this equipment. I finally got it working, then I had to put it on. The amount of pain I’m in for my shoulder problem made it almost impossible to get the sensors on. I was offered a kit that did not need wearable sensors, but I agreed to try it. The sensors did not correctly detect my movement on half of the exercises. so I asked my PT if he could give me the kit that didn’t have sensors. He agreed to do that but then got a better job so he left. Meanwhile, I put my program on because I was going on an extended trip. The new guy sent me messages complaining that I wasn’t doing the program even though I had put my program on hold. Apparently, he never even bothered to read my program notes from the previous PT. Didn’t have my kit up and running at this point. I finally got it and charged it up, got ready to do a session, the device gave me an error message that said my unit wasn’t set up to work with my program. so I sent a message to my PT telling him the unit wasn’t set up to work with my program. I got no response. Two weeks later, I got a message saying my program has been closed because I’m not doing my exercises.
This was an enormous waste of time. Utterly ineffective, super frustrating.Show lessCrazy dog lady 229
Developer Response
Hi! We're so sorry to hear about your experience and we truly appreciate your feedback. Our team is continually making improvements to our technology to better serve our members. We would love to get in contact with you to help you have a better experience. Please email us at help@swordhealth.com. All the best, The Sword TeamGreat
Fantastic program to assist people in healing injuries or pain. One of the biggest problems with physical therapy is access to care. Most people struggle being able to make 3 or more PT visits in a week. This program allows you to do it at home which I believe will significantly increase compliance. The motion sensors you wear seem very accurate and correct your form of your messing up. An actual PT reviews the data and adjusts your therapy daily if needed. This is truly amazing and hope more people discover sword and avoid potential surgery. Also the PT I worked with always responded promptly to questions or concerns.Show lessD_Edwards16
Bring your PT home
The best thing about physical therapy is the therapist, who can create a safe and effective routine for you to practice at home. The worst thing about physical therapy is that you can’t take that therapist with you—and it can be hard to follow that routine correctly/safely without the PT there with you to guide and monitor you. The SWORD program allows you to practice your PT routine on your own turf and on your own schedule. Even better, the SWORD software corrects you in real time if your form is NOT as perfect as you think it is—which means there’s a lot more opportunity for adherence and a lot less opportunity for injury. You can flag any exercise which causes concerns—which can later be addressed by a human PT who follows your progress remotely. You are able to message this PT or even meet on phone. My PT is very responsive to any questions I may have and is very supportive of my journey.Show lessMsLabRatLingo
Process Needs improvement
Although I liked the idea of not having to schedule physical therapy appointments and having to leave work for them, I felt the therapy lacked communication. It was hard for me to text my progress clearly and the first few weeks seemed to be a waste of time due to disconnected communication. I did the therapy as described, answered all questions after workout for feedback, but not having face time with the therapist seemed to hinder my treatment and progress. I have gone to PT in the past and had good results. The Physical Therapist was very nice and, again, the one face time interview with first person before PT wasn’t enough for me. I feel there should be face time with PT each week to really make this work and understand patient needs and progress.Show lessLM patient
Physical Therapy on demand and At my Convenience
This is a breakthrough technology. You can do physical therapy with the supervision of a trained therapist watching guiding and providing live feedback? Amazing. I am very much impressed with this and I have become an addiction! I do look forward to doing this everyday instead of the conventional therapy sessions at a facility where you are restricted with one or two visits per week only. Great support team behind this that is constantly watching providing feedback and helpful suggestions while strengthening the body. Thank you Sword Health team!Show lessAkumar2357
Not what I expected
This was available to me via my insurance. The first half of the concept - an app that provides one on one help and custom programs - is a great idea. The second part of it involves actually receiving a kit that you have to put on your body and a device to use with your workout list on it. So in order to do the program you have to use their equipment - not your phone. This was a deal breaker for me. I would rather incorporate a program into my workout than stop my workout, get out a kit, put stuff on my body, get out another device, do it for 4 minutes, take everything off and put it all away then continue my workout. It’s just a lot of hassle. Plus more devices to charge and keep track of and more stuff sitting around my apartment. Fortunately my insurance covers weekly pt and my pt have an app I can use so I will go that route.Show lessnaturalprocess
I started off so happy with the app, but now not so much
Original review…The app and equipment all work great for me. Easy to set up and get started. The human PT is the most valuable part of course. I appreciate her support and guidance through messaging chats. The thing I wish were different is that you can only work on one complaint area at a time. The body is a system so while I get it that it’s operationally easier to have me do one thing at a time I’m not certain that’s actually the best treatment approach. For example my hip issue is getting better but my lower back is getting worse. What if treating me for both at the same time would have avoided that?
Updates: Now, I’m having a lot of lower back pain and my PT has stopped responding to me entirely. There’s no customer service # provided or any other way to get to another human at Sword that I can find. I tried a Support chat on their corporate website to no avail. So frustrating!Show lessAbe11111467
