Leave a Review ColoradoCU
What happened?
Why did you change the layout of the app? I cannot maneuver through to find what I need. The new format is way to cumbersome.d87652
Awesome App
Very easy and accessible50 & Strong
Shelby
I would like to give a 👍🏼 to Shelby. She helped me open an account after my old account was compromised. She was so helpful and she had a great attitude. She does her job well and I appreciated everything she did for me.
HelenBinsquin
Developer Response
Hi Helen, Thank you for the five-star review and kind comments about Shelby. We appreciate your membership.So so
Update: I lowered from 2 stars to 1 star. Before the major app overhaul I could easily click on a check deposit and see a picture of the check, I do not see that anywhere. With the new update, under card management, I can no longer control the daily limit or update with travel notices. I still don’t like how confusing and cluttered it is, and I use the app daily! Why change something so drastically that wasn’t broken before?
I liked how before you can see all your accounts and loans at once, stacked on each other. It’s a bother to swipe in between them. Bring that back, and then right underneath have all the other stuff. It also takes a while to show a transfer right away, or even a checking account to show up, which is a huge NO in my book. I had to reload the page three times for things to show up. I even panicked and thought one of my accounts was emptied out and deleted. I never had that issue with the old app. I do like that the transactions are shown, you can add external account balances, and the quick buttons are all there on the “landing page”. I think most people like to see all their accounts and loans at once rather than swiping. Once those hiccups are fixed, I will update my review.Show lessLina1927
Developer Response
Hello, We are sorry to see you have continued to be dissatisfied with the app, but we are hoping that we have good news for you. CCU is working diligently with our mobile app provider to release revamped Card Management features. You will have all of the card management tools that were available in our previous application plus some! Please keep an eye out for this update. With the latest version of the app, 2.23.0, you are able to see your accounts stacked up without needing to swipe an individual tile in order to view each loan/account. Please make sure you’re using the most up-to-date version. Also, by clicking on a transaction for a check withdrawn from your account, you are able to see the image within the transaction details. Here at CCU, we care about our members’ experience with us, we value your feedback and would like to work together to ensure you are satisfied with our online/mobile solution. Please contact us directly at 303.978.2274 if we can do anything else for you.Greatest bank
I love you guys, ditch the giant banks that want to squeeze every penny from you and go with these guysBicycle Ruffian
Developer Response
Hello, thank you for the 5-star review and positive comments about CCU. It is our mission to delight members with lifelong value. Thank you.Mobile deposit capture window inaccurate
I lined up my check and the capture window and it took a picture of my entire countertop. I lined up my check in theSusanski
Best credit union in Colorado!
Love this place!ace1full
I love it
Super awesome app, very easy to use. Plus the credit union is amazing to bank withDllor
Developer Response
Hello, thank you for the 5-star review for our app. We truly value your credit union membership with us.Alicia
Was great in helping me... saved me a lot of timeChrisLajm
Developer Response
Alicia, thank you for the 5-star review. CCU is pleased to hear the app helped you and saved you time.User friendly!
Looks great and is straight forward! Inner and external transfers are quick and easy. Loan payments are easy too.LarahJean
Developer Response
Larah, Thank you for the 5-star review. CCU is delighted to hear you find the digital banking app straight forward. Thank you for being a member.
