Leave a Review ColoradoCU
Sleek but not easily sortable
I like the dashboard and the jumping to accounts quickly but I seem to be in able to sort my transactions in a logical order. Months of data isn’t being displayed. Maybe user error.radarmel
Developer Response
Hello, We are pleased to hear that you like the dashboard. Transactions display in chronological order by default, but you may find it helpful to look at transactions per account, instead of all together. To do this, select which account, for example, checking account. Select transactions and you will see only the checking account transactions in chronological order. Please reach out to us at 303.978.2274 if you need more specific help. Thank you.Horrible
Go back to the old version of the app. This one doesn’t work half time, it’s a pain to see your balance, and it takes it two days to show transactions. Just a terrible redesign of something that worked flawlessly before.
In response to what was said. I fully understand that. The old app used to show transactions and purchases in near real time and update in near real time as well, it’s been a pain balancing my accounts when transactions I’ve made in the past that would show up almost right away don’t show on my account or update my balance until 2 or 3 days later.Show lessNatzuen
Developer Response
Natzuen, We are sorry to hear you don't like the updated version. Due to exceptionally high demand on digital banking from the deposit of stimulus checks, you may have experienced login, bill pay, balance refreshing or other issues. We are working to solve the issues as quickly as possible. Please reach out to us at 303.978.2274 for any additional help or questions you may have. Thank you.Update notifications
I liked that I use to get s text on every transaction with a running balance. Now, phftt. You can only do alerts and it states it’s a warning alert cause you have to set it at zero. Not liking itFUCugh
Developer Response
Although digital banking text alerts are not as robust as they were in the previous app, logging in is significantly faster and easier with the 4 digit passcode or biometrics. This makes logging in to see a real time balance change both easier and significantly more accurate than it was before. Please call us at 303.978.2274 if you have any additional concerns.Log Out
How do you do that?Still Logged In
Hard to use
Hard to use and navigate old app was betterDM9917
Developer Response
Hello, we are sorry to hear that you find our new digital banking is hard to navigate. Please visit https://www.ccu.org/digitalbanking for an detailed FAQ. If you have any other questions or need further assistance, please reach out to us at 303.978.2274 and we would be happy to help you. Thank you.Credit union app
Not a fan of change. More so when the change doesn’t work correctly. No bill pay and can’t access information.Bobcade
Developer Response
Bobcade, Due to exceptionally high demand on digital banking from the deposit of stimulus checks, you may have experienced login, bill pay or other issues. We are working to solve the issues as quickly as possible. Bill pay is currently functioning. Please call 303.978.2274 for any addition help or questions you may have. Thank you.Terrible
Pretty terrible app, makes things very difficult. It was terrible before but now worse. Going to switch banks after this virus is overfrankie franchise
Developer Response
Frankie, CCU is sorry to hear you experienced difficulties with the new app. The new Digital Banking was designed to enhance user experience and provide more capabilities and functionality for our members. Please reach out to us at 303.978.2274 if you need any assistance with the new platform or have any additional questions or concerns. Thank you.Too many bugs
I can’t access my accounts with this app or the website. In times like these, I would like to be able to access my accounts and see the money I have in real time.1234imverymad
Developer Response
Hello, Due to exceptionally high demand on digital banking from the deposit of stimulus checks, you may have experienced login and access issues. We have added capacity to the systems and will continue to monitor the situation. Please reach out to us at 303.978.2274 for any additional questions or concerns.Too much
Liked simplicity of old app better. Page too clutteredpeyjak
Developer Response
Hello, we are sorry to hear you think the page is too cluttered. We have good news! There is a way to declutter the page. You can organize the home screen/ Dashboard by scrolling to the very bottom of the Dashboard screen and selecting “Organize dashboard”, then you can move around the items for the order you would like to see them, or you can add/ remove items you do or don’t want to see on the dashboard. Removing items will declutter the page. To add to the dashboard you will select the "+" button and if you want to remove it the will select the "x". We hope you find this information helpful. Please reach out to 303.978.2274 if you need additional assistance or have any questions. Thank you.Bring back the previous one!
I’m NOT happy with this new version. The previous one was great. So much easier to get your balance and latest transactions just at a glance. Now, I have to toggle through unneeded stuff just to find my balance. 👎🏻terriem3612
Developer Response
Terriem, we are sorry to hear you are unhappy with our new Digital Banking. To help with your experience, there is a way to customize the dashboard to make viewing what you prefer easier. You can do this by scrolling to the very bottom of the dashboard screen and selecting “Organize dashboard”, then you can move around the items into the order you would like to see them, or you can add/ remove items you do or don’t want to see on the dashboard. To add to the dashboard you will select the "+" button and if you want to remove it the will select the "x". We hope you find this information helpful. Please reach out to 303.978.2274 if you need additional assistance or have any questions. Thank you.
