Frustration!
Finding that it takes me about twenty minutes to log anything I’ve eaten, IF I am even able to log it is super frustrating. I have only been able to access my foods and their scores once also. I have been told to delete and reinstall the app so that’s where I’m at. I did not have this problem with the test app just the Insights one. Paying for something but not really being able to utilize it properly doesn’t feel right. For the initial testing phase I was touting what a great program ZOE is. Now, I may not give the same endorsements sadly... deleted and reinstalled. Slightly better for one meal then ridiculously glitchy for the next. 35 minutes to put in lunch is ridiculous!
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Great program, laggy app
I’ve found the insights from the program really valuable, but the app is incredibly sub-performant. Customer support has been very kind and helpful but this is really an eng issue. The app is very laggy and glitchy and sometimes requires multiple attempts or hard -closing it to start over. I’d love to give this a higher rating but they really need to address these issues. I am running the latest iOS and latest Zoe version, work in UX myself, and am not seeing any performance issues in any other app.
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Great concept, execution has a way to go
Right now, the app is lagging to the point of being unusable. Takes 60s after tapping on a food item to get the serving size menu, if it comes up at all. Hope this is fixed soon.
Before this issue - the experiments and tests were really educational. You have to admire how they've distilled a bunch of nutrition data into an "easy" course. It's really revolutionary for me. However, they're only 80% there, with lots of room for refinement. The advice is sometimes contradictory, the lessons occasionally too technical or peppered with questions that aren't always thought through. You can't browse by grocery store (ex. I'm in Trader Joe's what snacks should I buy?). They seem to expect that you'll take hours every week for cooking and shopping which is unrealistic for many of us. No way to easily find 5min low prep meals to squeeze between meetings.
The biggest oversight is that they never address the emotional side of food/eating. They don't acknowledge if you're frustrated with your weight still going up or feel hopelessly discouraged and not sure what to eat. There's no way to tell them 'i'd like to challenge myself today' or 'i need to take it easy'. Long review, but I'd really love to see them keep at it and make this great!
Before this issue - the experiments and tests were really educational. You have to admire how they've distilled a bunch of nutrition data into an "easy" course. It's really revolutionary for me. However, they're only 80% there, with lots of room for refinement. The advice is sometimes contradictory, the lessons occasionally too technical or peppered with questions that aren't always thought through. You can't browse by grocery store (ex. I'm in Trader Joe's what snacks should I buy?). They seem to expect that you'll take hours every week for cooking and shopping which is unrealistic for many of us. No way to easily find 5min low prep meals to squeeze between meetings.
The biggest oversight is that they never address the emotional side of food/eating. They don't acknowledge if you're frustrated with your weight still going up or feel hopelessly discouraged and not sure what to eat. There's no way to tell them 'i'd like to challenge myself today' or 'i need to take it easy'. Long review, but I'd really love to see them keep at it and make this great!
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Slow
This app is slow and frustrating. I basically regard it as a second job trying to log things on it. The program itself has taught me a lot but it is difficult on a largely vegan diet and is not really personalized. Following some of the suggested recipes dramatically reduced my daily score and it is not possible to save regularly used meals, meaning a lot of frustrating entries. I probably will just end up using it to scan in barcodes, which is really useful. The rest is too time consuming.
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No useful response from customer support
Things are pretty bad when I have to resort to writing a negative review. I decided to do so because I am extremely frustrated with attempts to log daily food a my own meals in the app. Calling the app glitchy is a kindness. I checked recent reviews before writing this and numerous people are having the same exact issues that I am experiencing. What makes this so upsetting is that on every single negative review there are no comments or updates from customer support responding to the issues. When I called tech support they told me all I a could do was uninstall the app then reinstall it. I mentioned that I haven’t done that because I don’t want to lose my data (previously logged meals as well as the many personal meals I created). The tech’s response was, “Oh that’s not an issue, you won’t lose anything.”. Lies. Apple tells you upfront that they will delete your data when you delete an app. I’m frustrated. I’m paying $60 a month for this service and it barely works. The Zoe program itself is fantastic! The knowledge I’ve gained has been invaluable and has changed my life as well as my relationship with food. Sadly this app which is supposed to be a lifeline and the ground work for adherence to this lifestyle is poorly executed on its best day and more often than not nonfunctional. Zoe support team, you can do better!
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Program is great! App runs SLOW.
This is a great program, and I learned a lot! But the app is extremely sluggish and very glitchy. I spend more time than necessary trying to log my food. It's so frustrating to the point where I don't want to log my food or wait a long time for the barcode to come up with a result.
App needs so much work
The testing app is great. The test is valuable. But the logging in the insights app is terrible. Also my recommendations have disappeared. Maybe because my 6 months is up? But there’s no warning that the recommendations will disappear and I can still log meals so I’m really confused. I hope the money paid is mostly to cover lab fees because the app is not helpful at all. Lots of contradictions too. It will tell me dill pickles are a recommended food and then mark me down for eating them. I ended up trying to use LoseIt for logging.
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Beware of interface changes
If you are using the previous version of this app I suggest thinking twice about upgrading. The Interface for adding existing meals seems to have changed and is much less efficient than the previous menu IMO. Also as with the previous version the tiny size of the type on screen in certain areas is hard to read for people who have vision problems. Otherwise the Zoe program is extremely informative and useful.
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Good product, terrible app performance
I’ve been using Zoe for awhile now and I can’t help but notice how terrible the app performance is. Every click takes multiple seconds to load, sometimes it doesn’t save my food items, and sometimes the items look saved but the calories/score doesn’t change so I have to delete and start the meal over. This has progressively gotten worse over the last couple of months. Please look into it!! I love the product but I get really frustrated using the app daily
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Loved the testing but Insights app not so much.
I loved the first part of using Zoe on the Zoe Test app. The experiments and the testing was fun and interesting, and I had no issues with the app’s functionality. I found my results helpful and eye-opening. However, I cannot get into the Zoe Insights app, and that makes me so sad! I think it contains a lot of helpful info, but the logging lags and because of it it takes me longer to log a meal than to eat it. Logging meals from eating out is nearly impossible, and I find it difficult to find accurate similar items to what I ate if it’s from a restaurant. I find myself generally throwing combinations of things at the app to see what the scores generally are, but I find it too tedious to use the app every day & for every meal as intended.
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