Maybe the worst app I’ve ever used
Terrible app. Just walk
Never accountable for when the app stops working.
Customer service terms are terrible. I will never recommend Bici playa again. always excuses never accountable. The app would not work when I had a subscription and they won’t even give a partial refund. The just give excuses as it’s their ‘terms’. Last year I used the app and they updated the app and I lost two days of my plan, again no refund. Just be aware that they will never be accountable if something goes wrong. It’s your fault Always. Like everything in Mexico once they have your money they don’t care about the customer.
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Possible scamming
I got charged randomly to my card although I didn’t go beyond the time. Support is unresponsive.
Terrible Company and Service
Any competitors reading this? Please open a company to compete. I will gladly pay 3 times their rates, but BiciPlaya is the only option here.
This is a terrible company. They will add charges for things like “Ending a ride outside of the coverage area,” but the mistake is with their app.
Bikes don’t work well. App doesn’t work
consistently. They blame you when the app fails.
This is a terrible company. They will add charges for things like “Ending a ride outside of the coverage area,” but the mistake is with their app.
Bikes don’t work well. App doesn’t work
consistently. They blame you when the app fails.
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Will be charged for defective equiment
Great service, horrible customer service. They will charge you “parking out of zone” fees of 150 pesos because their defective bikes randomly will decide you are out of zone. They used to be good about refunding these charges but recently stopped. Cannot recommend using anymore. Very unfortunate
Bikes are a 4, customer service is 0
No solution for temporary parking a bike while running an errand. They charge you $150 pesos for locking the bike, insane.
Better to keep it unlocked and pray.
Better to keep it unlocked and pray.
Charged $500 peso penalty!!!
Our first time using it. We’re in playa del Carmen, I am pregnant, and it is hot! We stopped it for a minute and it charged is $500 pesos! Are you crazy. Contacted support and they said there is not refund. Never using AGAIN
Full of bugs
The app only works half of the time. Unbelievable
Worst customer support
I purchased an annual pass and still have 8 months left before it renews. I go to rent a bike and my subscription disappeared. I contacted customer support and they just stopes answering me after I explained the situation. So unless you want to get ripped off I would avoid using this service.
The people who designed this app should be fired
I’m pretty sure developers are UXing this thing.. I could not even get to the first screen. A drop down menu of flags??? Are you kidding me? That’s the dummest thing I’ve ever seen in my life. And then the USA flag has the wrong area code.. so you even care?? Just leave your desks and go home, find another job. This is the worst product I’ve seen in ages I screen shot your flow as an example of how not to build an app. Awful
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