Rudimentary UI, inexplicable payment system
App allows payment of bills via Apple Pay, but inexplicably blocks American Express cards. They accept Amex on their website, so it’s not like they lack the infrastructure to use that payment network. Fees for electronic payments are egregious.
UI is rudimentary and ugly - looks like someone tried to build an iOS 7 app but using only React libraries.
UI is rudimentary and ugly - looks like someone tried to build an iOS 7 app but using only React libraries.
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Wrong billing
I connected service in Bemidji MN November 2023. When I opened the account your system added an account I closed and sold six years ago. Then your system took $291 from my checking for that old closed account.
This was a mistake on your side of the business. You now owe me $292 because of your customer service wrongfully tying that old closed account to my present address.
That old account was closed in 2019 and sold to other people.
Now your customer service people tell me they can’t credit that wrongful billing to my correct account. I know by Minnesota law you have 10 days to return wrongfully billed accounts when it was your error.
I think this disgraceful business practice
Michael Monsrud
This was a mistake on your side of the business. You now owe me $292 because of your customer service wrongfully tying that old closed account to my present address.
That old account was closed in 2019 and sold to other people.
Now your customer service people tell me they can’t credit that wrongful billing to my correct account. I know by Minnesota law you have 10 days to return wrongfully billed accounts when it was your error.
I think this disgraceful business practice
Michael Monsrud
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No meter reporting on the app
I only had one major use for the app. It is not included. I cannot record my meter read. Bummer.
Why is it hard?
Sorry, this app is not easy to use. 1. I’ve got two accounts … the app says it has linked them … but no information on second account. 2. I had auto pay set up … but a MN Energy CSR inadvertently shut it down … now I’m in the app and it says it’s in place? What gives … why do I have to waste my time chasing this down?
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Confusing at the End
Have gone through digital process have a scheduled withdrawal from my acct. but it still says “make a payment”???
Confusing! Didn’t I just do that? If I press it again will it withdraw the amount twice? Would like a true confirmation not one I have to consider calling on the next day to make sure it occurred. Just my opinion.
Confusing! Didn’t I just do that? If I press it again will it withdraw the amount twice? Would like a true confirmation not one I have to consider calling on the next day to make sure it occurred. Just my opinion.
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Making a Payment
Seriously, who doesn’t accept Visa cards? Never have had such a problem paying a bill online.
* we don’t like linking our bank account *
* we don’t like linking our bank account *
Can’t submit a meter reading
I have to read my own meter. The only thing I wanted this app for was to be able to Submit A Meter Reading, but it doesn’t do that.
Patient service representative
The patient service rep was very good at what she does and very friendly thank you
MERC
Worked great right away. Stopped working, won’t allow me to log in, change password, anything. Removed app to re download in hopes of that working. Now can’t reload it but it is deleted from Home Screen. MERC has no idea. Any help?We
Response from developer
Hi jljjjjjjjjjjjjjjj, We have not had this issue reported before and apologize for any inconvenience. If you are still experiencing the same problem and would like to discuss so we can work to correct the issue for you, please contact us at 844-396-9185. We appreciate your feedback and look forward to hearing from you. Minnesota Energy Resources App Team
Opinion
I have had excellent service from you since I opened up my account. Any questions I have were answered . No long wait times either when I have called. Thank you so much again for your wonderful service
