EZ TAG User Reviews

Harris County Toll Road Authority

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Great transition from EZ Tag

I just completed moving my EZ Tag account to HCTRA on their website. It was a little time consuming setting up a new account, but the instructions were clear and I got it accomplished. All my activity, credit card info, and three vehicles transferred correctly. I then installed this app and logged in. All information is there! So far, so good. 👍

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Jiminie6

17 days ago

Response from developer

Thank you for your positive review!

Simple and easy

Setting up an account was quick and straightforward, making the whole process seamless from the start. The app itself is super convenient for checking tolls.

Speedy-traveler

a month ago

Response from developer

Thank you for your positive review!

TxTag migration

Starting November 2024, TxTag is migrating to HCTRA. After migration is completed and I start using this EZ Tag app, it would be great if your app could send me a push notification every time my TxTag was detected driving through a toll.

That is a hint for you app developers.

Last Week iPhone Newbie🕷️.

2 months ago

Response from developer

Thank you for your feedback! We are always working to improve our service, and we will definitely look into your suggestion.

Love it

Love this app! Managing my EZ TAG account has never been easier. I can check my balance, add funds, and view my toll history all in one place. Super convenient and easy to use—saves me so much time.

mwalmal

2 months ago

Response from developer

Thank you for your positive review!

This is literally Highway Robbery.

Sure, you guys clean up the highway and sure you guys offer road side assistance, but is all of that really millions of dollars worth of maintenance? I doubt the wages of a couple road cleaners and some call center operators cost you millions of dollars. You guys are abusing Houstonians and I am fed up. I pray that one day toll roads are outlawed, after all that’s why I pay taxes so my roads are built and maintained. Not to mention you are a bunch of liars as originally the toll was going to be used as a way to “pay for the highway building costs” which was a blatant lie as the highways are paid off and you continue to charge taxpayers millions of dollars a year. If you’re a Houstonian, stop allowing these companies to rip you off, stand up for yourself and say **** you to tollways.

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TOLLWAY ERADICATOR

5 months ago

Works

Let's me add funds into my car's EZ tag sticker when I need to 👍🏻

annnGieeee

7 months ago

Response from developer

Thank you for your positive review!

Who Am I?

I have no issues with this app telling me my balance, and allowing me to pay. But the issue is that I have to identify myself twice by proving that I’m a human snd by taking a stupid test, all while being on MY phone. I absolutely hate those tests that require you to pick out pictures of a motorcycle or a bike or traffic lights and half the time the pictures are so small you can’t even see them. Paying your toll feed is a horrendous experience on this app.

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Educate UNO

9 months ago

Response from developer

Thank you for your feedback. The captcha feature is essential to prevent automation and bots, providing increased security for all users. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.

License plate change issue

The app & the website will not let me update from temporary plate to permanent plate while activation is pending. I got the new plate before the new tag came in.

M4rc1tym3

a year ago

Response from developer

We apologize for any inconvenience this may have caused. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.

Update isn’t working

Can’t pay toll. Doesn’t give option to select existing pmt method and gives error when trying to add the card again

La Pandora 5

a year ago

Response from developer

We apologize for any inconvenience this may have caused. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport.

Hire some competent developers

The app has been under maintenance for 4 to 5 days in a row. Just push the fix, or revert back. At least add a message to log into the website with a link. Who is steering this ship? Why do you not have any user empathy? Is there even any QA at all?

🤷‍♂️ I will send another

a year ago

Response from developer

We apologize for any inconvenience. Our services are now restored, please update your app to continue. If you need assistance, please contact us at www.hctra.org/HelpAndSupport.