Leave a Review UDR Resident
So glitchy
App always crashes and if it doesn’t crash then it’s buggy. I always have a hard time with it. The only good thing about it is that when it works it’s easy to navigate. However, it is not informative AT ALL. You don’t know what you’re being charged or what’s credited to your account or what the amounts are for. Would never use UDR again.Show lessem40560
Payments area needs improvement
When you go to pay there is no breakdown of everything you are being charged for. It is in your lease, however when you’re paying $2100 total and you can’t see what part is the water bill, other fees, or your rent, it’s concerning. I have to go to the office to get that information because you can’t speak to anyone unless you go in person or via text. (Good luck with a timely response.)Show lessBubblestheamazing
Can’t Log In
I shouldn’t even HAVE to log in every time I open the app, but I get it. Security. When they swapped from letting me put in my password that was saved, to using the biometrics, it was shoddy. It sent me to their website EVERY time to re-enable it. Now, it scans, succeeds, and doesnt leave the log in screen. I CAN’T get into the app now. I’m gonna have to go by my bank and get a check to pay rent.Show lessStroodle910