Leave a Review Tivoli Audio ART App
Horrible for WiFi
The Orb speaker I bought is great in my living room and I have no problem with the Bluetooth; however, the Tivoli Art app is just junk that does not work. I followed the directions and it still won’t work on WiFi. The app is poorly designed and fails at its basic job. The speaker is too expensive for this app not to work. When I went to select the consumer help feature in the app it sent me to a 404 error page on Tivoli. It is a nice speaker, but if you wanted a speaker to use with your WiFi network I would stay away from all Tivoli speakers unless they totally redesign the Tivoli Art app to actually work.Show lessLike torture to upload
Developer Response
Thank you for taking the time to review our app. We are sorry to hear that you've had issues while trying to use your Sphera on wifi. If you'd like to give this another try, please email us at info@tivoliaudio.com and we can assist you with the set up. Kind Regards, Tivoli Audio.Garbage app ever
I wish apple made Zero star...
It took me tremendous effort and time to set up the speaker finally and three days later I had to go through all over again just to listen over wifi.
I seriously doubt the skill level of the app developers and the company owner's effort to make this app work right... I dearly loved tivoli since the day I experienced 10 years ago but the speaker sound is also dull and something is going down with this company... Probably shutting down the business might be helpful for consumers like me to stop buying tivoli and not being in pain every time when I try to listenShow lessM8B
Developer Response
Thank you for your review. We are very sorry to hear that you've had a negative experience with our ART products. We would really appreciate the opportunity to assist you with any issues you've experienced while using our products. If you could send us an email to info@tivoliaudio.com we would be happy to help. Kind Regards, Tivoli Audio.Useless
I can search for the song I want to play thru Bluetooth, but I can’t make it play. I have to set up my system every other time I want to use it. Why can’t it save my system? Also, there is nothing intuitive. Tech support acted as though I should know how their App worked when there is nothing obvious about it. Very cumbersome and unwieldy. I bought my system b/c Tivoli is a premium brand; hopefully they will eventually employ premium App designers. They answer the phone. They’re happy to help. Their App is just subpar.Show lesstheconnal
Developer Response
Thank you for your review and we are happy to hear that you've had a good experience with our customer support team. We are sorry to hear however, that you haven't had a good experience with our app. We are constantly working on updating our app to improve the customer experience. If you have any questions regarding the app or our products please feel free to email us at info@tivoliaudio.com. Kind Regards, Tivoli AudioProblems all over the place!
Please help!
1. I cannot re-install the firmware for any of the devices. The Model One Digital began installing, then stopped and I was advised to quit the App and re-start it and try again. Well, did that but the screen never came back... now I’m in limbo with this device.
2. Cannot re-install the firmware for the orb speaker now is a phantom. It plays when I send signal to only that speaker, but once I create a Zone with another speaker, the original one will not play. Sometimes it just disappears from the Zone entirely.
3. Every time I try to play the speakers after leaving them alone for any period of time, I have to set them up from scratch and do the entire process over again and again.
4. At least one of the expensive batteries I purchased from you no longer holds any charge. I am afraid to test the other 4 batteries I bought for the other speakers because I fear I will lose my marbles!
5. Devices used to work on “Party Mode” once I took the time to re-configure all 6 speakers, but I cannot find that option on this newer app.
I have invested a lot of money with Tivoli over the years. Anything with wires work fine, but these wireless systems are failing me over the last couple of years since I bought them. Time has not improved them.
The sound quality is good when I can get them to work. Please help! I know I am not the only person with these problems.Show lessFrequentlytravelling
Developer Response
Thank you for taking the time to write your review. We would really love the opportunity to work with you on resolving all of these issues. Please email us at info@tivoliaudio.com and we can assist you with getting your entire system back up and running. We look forward to hearing from you. Kind Regards, Tivoli Audio.Radio radio
Love it back to your roots with more radio functionality. Thank you.FourstarReviewer
Wifi does not work, app is useless
Tried several times to connect to wifi and use the app but is completely useless. Without connecting to wifi the app doesn’t work, most difficult radio to setup. Seems that Tivoli haven’t made any effort to resolve this issue despite it being a problem for every other reviewerkurt.review
Poor design and weak functionality
No need to say more, but...
Set up required multiple attempts. Device powers down and requires to be reset up before reuse. Can’t stream content from your phone or your apps; you must use their app and designated streaming services. No pandora.2ndGalaxyOnTheRight
Going from bad to worst, even with brand-new device for Art app
Deja vu — I can’t link the Cube anymore, can’t even connect anymore. After total failure to connect to Model CD and now an inaccessible Cube, I’m exhausted, frankly.jack-35
Poor design, worse functionality
Good luck figuring this out. There is literally nothing intuitive about this app. I have managed to pair a Stereo and Cube, but it is only temporary. The wireless/Bluetooth/radio functions do not appear to be related, and the app, not your device, controls the volume. Really not satisfied with this at all. I’m ready to pack the devices and return them.Show lessScott K1
Developer Response
Thank you for taking the time to review our app. We are sorry that you've had some issues while setting up your radio and cube. We would really like the opportunity to assist you with this. At your convenience, please email us at info@tivoliaudio.com. Kind Regards, Tivoli Audio.Sooooooo Frustrating!
This app is the worst. I’m stuck with visually appealing but useless speakers and CD player because the app is impossible to use. Can’t even update the time on the radio without the app so that’s beyond frustrating.JJCharles25
