2nd Line User Reviews

2nd Line - Second phone number

Patel Sardarben

Business

Productivity

Reviews Summary

Positive highlights

🌟

This app hasEasy to set up

💰

This app hasCheaper than a second phone for business

✨

This app hasWorks great so far

Negative highlights

💸

This app hasExpensive subscription and credits

🔍

This app hasUnclear pricing and subscription details

📞

This app hasUnreliable call and text delivery

🔒

This app hasIssues with account and number restoration

📢

This app hasConstant requests to leave reviews

🚫

This app hasUnresponsive customer support

⚠️

This app hasPotential scam and billing issues

Top reviews

Most RecentHighest RatedLowest Rated

Scam

Signed up for 2 different numbers in two different countries. Doesn’t work

Mr Lulzsec

12 days ago

Ruining my business!!!

I’ve had this app for about two years and it’s always had issues. First was sending or receiving text messages then it stopped sending text messages altogether. I just found out that I’ve been unable to receive calls for the past two months. I use this for my business line on my cell phone. I don’t even want to imagine how much business I’ve lost because of this issue. And now that I sent a report, they say they will respond in 48 hours. I’ll change my review if this turns out to be user error, but for now this looks like an issue with the app itself.

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Don’t do it 01

a month ago

Can’t send text

kilikim000

a month ago

Worst and Most Expensive Phone App

Do you wanna lose your number and all your data while still paying for your service? No? Well then don’t use this app.

I have continuously paid monthly for the subscription, and then I check one day- my phone number, call logs, voicemails, all my saved info is goneeee.

This is the only app I’ve seen ever do that. Even when you switch numbers with a different app they don’t delete all your data.

When I encountered this issue before they were supposedly able to help me (they made an error while helping me and used the wrong number) but now it’s apparently impossible

I had extremely important and sensitive information that they just one day decided to get rid of for no reason. I have never seen an app delete saved messages and calls just because. Especially with an active subscription.

Don’t use this service because you’ll check and your number and data will be gone.

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2ndLineSux

a month ago

Response from developer

Dear User, We’re truly sorry to hear about the experience you’ve had, and we understand how frustrating it must be to lose important data. Ensuring that our users can access their numbers, call logs, and messages without issue is very important to us. Sometimes, Subscription expiration or data issues can happen due to unexpected factors like account inactivity or technical glitches, and we want to work with you to find a solution. Please reach out to our support team at support@2ndlyne.com with details about your account and situation. We’re committed to doing everything we can to help restore your access and address any concerns. Thank you for bringing this to our attention. Your feedback helps us improve, and we’re here to support you! Best regards, 2nd Line Support Team

Three weeks without service!!!

I paid for the premium service and used this as a business line, which was the biggest mistake. The service has been completely non-functioning for over a month and nothing gets fixed when you contact support. I am stuck with marketing materials with this number and I can’t even port it out because their service is down and they don’t allow porting which is illegal in the US. Please don’t buy anything from these guys. I’m fighting just to get refunded for the time the services don’t work and nothing is happening. Their support is useless.

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EnteringSomethingHere

2 months ago

Main point of 2nd number is useless

An important aspect for a second phone number for me personally is being able to receive verification codes to avoid giving my main phone number to third party sellers and not receive a ton of spam calls. This app is literally useless for it after I literally paid to get the phone number and only after found out it doesn’t accept verifications. If you’re getting it for that DONT BUY IT

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sony erl

2 months ago

Response from developer

Dear User, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We're happy to inform you that the issue with has been resolved. However, if you're still facing the same issue, please don’t hesitate to reach out to our support team support@2ndlyne.com. We’re here to help and ensure you have the best experience with our app. Thank you for your patience and understanding! Best regards, 2nd Line Support Team

Service hasn’t been working

I paid for the premium service and used this as a business line, which was the biggest mistake. The service has been completely non-functioning for at least several weeks and nothing gets fixed when you contact support. I am stuck with marketing materials with this number and I can’t even port it out because their service is down. Please don’t buy anything from these guys. I’m fighting just to get refunded for the time the services don’t work and nothing is happening. Their support is useless.

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EnteringSomethingHere

2 months ago

Bad service

I mistakenly made this number my business line and the service has not been working as it is supposed to since I purchased it. Now the lines have been completely down and callers are telling me that they can’t reach me via phone/text. Now I’m emailing support and they’re telling me to be patient because they’re working with their service providers to fix issues - but it has been WEEKS!!!!! Never again. Don’t buy this.

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EnteringSomethingHere

2 months ago

App doesn’t work

I paid the $12 for a monthly subscription. When I was asked to choose a number, it then asked me to choose a second number for some reason. When I chose the second number, it kept telling me the number wasn’t available. I cannot go to any screen except the one asking me to pick a second number, but it’s an endless loop. I cannot use any function on the app at all, and I just paid today for the service. Please refund me fully.

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jon2710

2 months ago

Response from developer

Dear user, We sincerely apologize for the difficulty you experienced while trying to select a number. At the time you encountered this issue, our server was undergoing maintenance, which unfortunately affected the number selection process. We're pleased to inform you that this maintenance has been completed, and our systems are now functioning normally. Based on our recent checks, we can see that you're now able to access and use the app without the previous issues. However, if you're still experiencing any problems or haven't had a chance to try again, please:1. Close the app completely, 2. Reopen it, 3. Try selecting your number again. If you continue to face any difficulties, please don't hesitate to contact our support team at support@2ndlyne.com, and we'll be happy to assist you further. Thank you for your patience and understanding during this temporary service interruption. Best regards, 2nd Line Support Team