Leave a Review 2nd Line
Terrible
Why would I want to pay for an app that doesn’t workout spending more money for credits that I never get? That and the support page would not load. I have full bars and none of my other apps are having any issues. Btw- people who are in the United States don’t have to pay a tariff to call other people who are also in the United States. The developers should learn what a tariff is before trying to charge people one.Show lessstevoqe
Taken in by unlimited calls means as long as you keep paying for credits!
Keep looking there has to be something better than this to call to friends back home. Everytime I make a call it say recording. I recording off on the setting. Unlimited calls as long you prepay 🤣Rather a scam. Also says I need to log as the app has no proof I paid. My phone shows the subscription!Show lessWolves22223
Developer Response
Dear user, We apologize for the inconvenience. To resolve the recording issue, please ensure the recording feature is turned off in your settings. If you're experiencing subscription issues, try logging out and back in. If problems persist, contact us at support@2ndlyne.com with your purchased virtual number for further assistance. Best regards, 2nd Line Support TeamPoor Support
I had a Year subscription and before the year ended I purchased a monthly subscription to keep the service going . I thought having overlapping purchases would keep the account going but it didn’t . The year subscription ended and now I don’t have Any service. Even though I have a monthly subscription in place. I’ve spent weeks now trying to get some support in getting my account working but nothing is being done . Theres no one to talk to to
I’ve spent now a week trying to get this resolved , and the issue isn’t resolved . There isn’t a person dedicated to solving this. Meaning I should get prorated on subscription for the down timeShow lessMischievousFX
Developer Response
Dear user, We sincerely apologize for the inconvenience you've experienced. A ticket has been created for your concern (#80001). Kindly contact support@2ndlyne.com, mentioning this ticket number and your 2nd Lyne number (Virtual number), for a prompt resolution. Your trust is important to us, and we are committed to resolving this issue as soon as possible. Thank you for your understanding.Doesn’t work most of the time, waste of money
Title says it all: unreliable and half the messages don’t go through. After you pay for the subscription they tell you that there are regulatory reasons it doesn’t work with Normal cell phones. Then they have the gall to encourage you to get other people to sign up for the app because it works app to app. If I wanted to do that I’d use WhatsApp that’s free. Strongly do not recommend and have already cancelled the auto renewal on my Apple ID.Show lesstuchejfkdndjsnd
Poor Support
I had a Year subscription and before the year ended I purchased a monthly subscription to keep the service going . I thought having overlapping purchases would keep the account going but it didn’t . The year subscription ended and now I don’t have Any service. Even though I have a monthly subscription in place.
I’ve spent weeks now trying to get some support in getting my account working but nothing is being done . Theres no one to talk to toShow lessDeveloper Response
Dear User, We understand your concern regarding the overlapping subscriptions. To expedite your query, please provide the following details to support@2ndlyne.com - your virtual number and subscription receipt ,Your Account ID- Subscription IDs (Yearly and Monthly)- Dates of Purchase. Our dedicated team will investigate and resolve the issue promptly. or also you can generate a ticket from the apps.DON’T BUY THE SUBSCRIPTION
Hi! I’ve been using this app for a few months and it has been extremely inconvenient and unjustifiably expensive. If you are looking for a reliable 2nd number, search somewhere else. This one is not reliable and was a total waste of money. I also lost access to sensitive data due to the app’s failure to provide the service that I paid for. I lost my number although I paid for it and now can’t access my account that was tied to that number. Please, don’t support this app with your hard-earned cash, cause it’s a scam. I feel robbed blind! There’s no customer service or any kind of support. I’m devastated and just want to warn other potential victims of this scam.Show lessScammed Customer Warning
Developer Response
Dear user, we're sorry to hear about the negative experience you had with our app. We take a claim of sensitive data loss seriously and would like to investigate this issue further to find a solution. Could you please provide us with more details about the problem you experienced, including any error messages you may have received, and the steps you took before the number & data was lost at support@2ndlyne.com? This information will help us understand what happened and work towards a resolution.Picture not sending
My pictures won't deliver everytime I send them. Kindly look into this as soon as possible cuz it's frustratingAbdkdjdbdjd
Cancel this app
I am trying to cancel this app and can not find out how to do it. I need to cancel asap to ensure I’m not charged. I see delete account but it is not clear if deleting the app will automatically cancel the subscription fee. Please make cancellation process easier.Steffiejoe
Developer Response
"Dear user, you would need to go into your iTunes account settings page to cancel your subscription. But deleting the app is not unsubscribe user & also you won't get refund for this. For more details please reach out to us at: support@2ndlyne.com"Run Away
This app is HORRIBLE!! If I could give it zero stars I would. Constantly dropping calls…then when the person tries to call back it won’t let the call go through. You’re sitting there looking at the app and missed call pops up…the phone never even rang!!LRA1984
Unreliable
Is this app going to ever work today??? 😡😡😡 I woke up this morning to send a message to my friend which I still texted last night, now it’s saying “Recipient number is not valid, please check and retry” I have been retrying for hours, what can I do to get it to work, geez this is getting annoying 😡Show lessPatolee0123
