Leave a Review Wondery
App has issues
The app issues are why I’m discontinuing my subscription. I enjoy the content, but the app logs you out, doesn’t save your login info, randomly closes, etc. I haven’t had this many issues with other apps and have tried deleting and re-downloading it a number of times without any improvement. While not a huge deal in my life, I’m writing this as feedback for the developers. Wondery is a relatively large company so I’m kind of surprised that the app quality is consistently poor despite there being a lot of reviews pointing out this issue. It’s doing a disservice to the content creators who work hard to create their work, only to have people not listen due to a frustrating app experience.Show lesskateeffff
Playback error, laggy user interface
Does not work well when your internet connection is intermittent, such as mobile cell service. If you try to load an episode with bad service and then move to an area with better signal, the episode will remain stuck on playback error cannot load episode please try again later. It will eventually start working, although it seems to be stuck in this state longer than necessary. The error message keeps popping up even after I can switch to other apps and load data. Pressing any button often lags for a few moments before going to the screen. Together with the network issues, it feels like the app overall is not very snappy and untrustworthy. Dowloading multiple episodes sometimes cancels the download of other episodes. I will not be resubscribing to wondery with expection that I will listen through this app.Show lessnatebassfish
Developer Response
Thank you for your review and providing us with that feedback. We're sorry for the issues you've experienced with our app. We'd first recommend checking to make sure you're running the latest software version of the app, then uninstalling the app and reinstalling it again to see if that helps improve the app's performance. If you're still running into any problems or need any additional assistance, please visit our Help Center at http://wonderyplus.com/help.Pretty, but I’d rather hear ads than use this app
This application is pretty, but it is also the least efficient or intuitive of the four podcast applications I have used. It seems to be, primarily, an advertisement for podcasts I don’t listen to, advertising that complicates my ability to enjoy the podcasts I do. The app is not as slow or bloated as it once was. Many of the issues identified in previous two-star reveiws have been fixed. Nevertheless, using this applciation remains a mystifying slog. I discover new frustrations. Most recently, I have found that the latest episode of a podcast disappears for a week after I listen to it... even if I fall asleep and don’t actually hear the end of the episode. I cannot find the episode until the next episode is released. There is no (obvious) way to set a sleep timer or review a listening history, features that seem to be routinely included in other podcast applications. The general problem seems to be a focus on aesthetics and advertising over functionality and all the bug-squashing in the world won’t fix that approach to app design.Show lessBGR714
Developer Response
We're sorry for providing that feedback. issues you've experienced with our app. We'd recommend checking to make sure you're running the latest software version of the app, then uninstalling/reinstalling it to see if that helps. If you need any additional assistance, please visit our Help Center at http://wonderyplus.com/help.Great content; Glitchy App
I love some of these podcasts but it’s been very frustrating lately. In the last month, the app just crashes on me in the middle of a show, sometimes as frequently as every five minutes. I have an iPhone 11 XR and I recently updated to iOS 15, but the crashing persists. AND yes, it’s updated and yes,I uninstalled and reinstalled but it’s still happening. I see it happening to other people and you suggest to them to go to a link to troubleshoot. Why not just improve the app instead? Troubleshooting shouldn’t be the only option for your listeners.
What’s up guys???Show lessAbro716
AMAZING Content, the app is so bad
Updated***I find it hard to believe that with so many users complaining about app issues that they can’t get anything resolved. You are alway asking for feedback to help resolve the issues. Why don’t you just try using it yourself and you will see what everyone else is complaining about. The app has force closed 8 times on me today.
Let me start by saying that Wondery has some of the best content out there. But with that being said the app really makes me question whether I should continue to fight with it or delete and go somewhere else. It never picks back up, constantly force closes buffers, and sometimes it just won’t even play. I always having to restart the app. The most recent issue is the app says I’m offline when trying to play any episode even though I’m able to navigate through it and select different podcasts.Show lessZER0K00L
Developer Response
Oh no! That should definitely not happen. Would you mind contacting us so we can dig into your device specifically to what's going on, and resolve? You can reach us at https://wonderyplus.com/help. Also, I wanted to mention that you can always use your Wondery+ subscription in Apple Podcasts, Google Podcasts and many other free third-party apps. More info is here: https://wonderyplus.com/other-appsThe App is Terrible
Wondery, and Wondery Plus provide a wide variety of high quality content but the app is terrible and support is poor, even if you subscribe to plus. I recently replaced my phone and couldn’t get plus content to load until after I unsubscribed to plus.
Finding your downloaded content is cumbersome. Your shows display could be improved to make it easier to find the shows you want to listen to. Sometimes I have to repeatedly sign in to the app, often multiple times in single day. I’d consider subscribing again after significant modifications to the app.Show lesswords20202020
Just got the paid version... what is up with not staying where you left off?
I just got Wondery, the paid version. I’m happy to support a good app, and I believe Wondery is good, as far as content. But there are definitely problems to be fixed right away.
1) Why am I never at the spot I stopped listening when I go back to an unfinished podcast? That’s ridiculous. I’m already getting very irritated by it. Because it’s almost every time. I will press play after having it off for even just a few minutes, and I’m way ahead of where I previously ended. It is very frustrating because then I have to keep going back, trying to find where I was so that I can continue listening from the right spot.
AND
2) Your play and pause buttons are also not very responsive. I’ve even tried pressing, then waiting a second before pressing again because the touch doesn’t seem to register until you do it a few times. I really like your content, but this needs fixing right away.
Aren’t these issues basically “elementary”? As far as my phone for touch sensitivity, it’s not my phone’s touch sensitivity. Everything else works without a problem. Please fix these issues. Thank you!Show lessMiniMighty
Love the content, hate the app
Edit: with the ability to listen to the premium content on other apps as explained by the developper in reply to my review, I’m changing back to 5 stars!
The content available is great, no question about that. But the app, OMG, it’s bad: ergonomics are weak, it gets stuck all the time, when it doesn’t just crash, the ability to download stuff for offline listening is works maybe 50% of the time at best, no CarPlay integration which makes listening in my car on my way to work less safe. I really wish there was a way to subscribe to the premium plan to avoid the ads but listen on the apple native app. Or any other app but the Wondery one.Show lessMmontreu
Developer Response
Hi, thanks for the feedback. We are always working to add features and fix bugs in the app, but I have other good news - you CAN use your Wondery+ subscription in Apple Podcasts! More information on this option is here: https://wonderyplus.com/apple-podcastsAMAZING content— the app is another story
(I will preface this by saying I am a former journalist who now works on a UX team, so my feedback is from both a personal and professional standpoint!) I absolutely love Wondery and truly believe this is best team of storytellers out there. The hosts are engaging, informative and creative, and the shows encompass an excellent variety of topics. It is clear the group works REALLY hard to deliver fresh content regularly. The music tracks are nice/not overpowering, the editing is clean, and I find the overall production quality strong, which is so impressive in the era of at-home recording. I was pumped when the app was rolled out because I devour Wondery episodes and wanted to ditch the ads (I do enjoy this perk of the subscription). However, the app is buggy and glitchy. I have to close and relaunch it multiple times per day, sometimes hourly. Playback stalls constantly, shows do not necessarily automatically resume, and the layout/navigation is not intuitive. I do a lot of fumbling and clicking. I think some simple user testing and validation would go a long way in improving the experience, so I have no doubt the developers will continue iterating and improving. For now, though, while they work out the kinks, I am not sure if the value matches the price point. I will conclude by saying it pains me, a total Wondery fanatic, to leave a less-than-glowing review here. BUT, I know the team will nail it, just like they do everything else!Show lessLexInTheCity1
Developer Response
Thank you for your review and providing us with that feedback. We're sorry for the technical issues you've experienced with the Wondery app! Please refer to this link to our help center for some troubleshooting steps you can try: http://wonderyplus.com/ios-help. If you're still running into any problems, please contact our support team at support@wondery.com for more assistance!Content is great but the app not so much
I so want this app to work as the content it gives access to is fantastic and there is no good other way to easily listen to the content.
One of the biggest issues is that this app crashes a lot when you try to browse for the next show to listen to. The other problem is that it is insainly difficult to go to a previous episode. Episodes are like chapters and often you were not paying attention and want to go back, no problem unless it went to the next episode. You have to go through many hard to understand menus to try to go back to the episode you just finished seconds ago. Please fix this.Show lessPinkshirtuk
