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Recent updates ceased functionality
Update: contacting the developer is useless they blame the insurance company. The problem is with RxSS & app developer. So you can aggravate yourself and waste time by calling or emailing when it’s just an exercise in futility. They will either choose to not assist or just blame shift and say it’s the insurance company.
Response from developer
Hello, we apologize for this frustrating experience! We recently released a login update that required users to re-enter their password for security, but getting locked out is definitely not our intention. Could you please contact us at support@rxss.com or 1-800-268-4476 and we can help get you back in?
Recent updates ceased functionality
Response from developer
Hello, we apologize for this frustrating experience! We recently released a login update that required users to re-enter their password for security, but getting locked out is definitely not our intention. Could you please contact us at support@rxss.com or 1-800-268-4476 and we can help get you back in?
App issues
Response from developer
Hey there, we're sorry to hear about this experience. We'd love to help troubleshoot and get you in – can you please reach out directly to support@rxss.com or 1-800-268-4476 so we can assist?
Cannot activate
Response from developer
Hello, sorry to hear you're having trouble accessing your account. We appreciate your feedback! Please reach out to us directly at support@rxss.com or 1-800-268-4476, and we can help get you set up.
Not Good
Response from developer
Edit: We have released a fix to app version 4.11.2. Please update your RxSS app if updating your iOS didn't already solve this. Thanks for reporting! Original response: Hi there, so sorry to hear about this experience and appreciate your feedback. We recently discovered a bug with our third-party analytics software. A workaround seems to be updating your iPhone to the latest OS version, then trying again. If this doesn't work please reach out to us to help, support@rxss.com or 1-800-268-4476. We are actively investigating a longer term fix that doesn't require an OS upgrade.
Best Idea Ever
App won't link to carrier
I got a response from the developer saying to contact BCBS which I did and they said it was an issue with the RXSS app and not BCBS. So then I called RXSS and the rep told me that the app will not work on iPhones and that it is a known issue. They said the app will work on Android phones but on iPhones. The RXSS rep said that RXSS was working on a fix to their app but could not provide a timeline.
So when will the app be fixed and work on iPhones?
Response from developer
Good morning, we're sorry to hear about this experience, and appreciate you letting us know. We'd love to help overcome this issue – please contact us directly at support@rxss.com or 1-800-268-4476. Based on your specific BCBS provider, we can help get you logged into the app.
