Whatnot User Reviews

Whatnot - Live Video Shopping

Whatnot Inc.

Shopping

Sports

Reviews Summary

Positive highlights

💰

This app hasGreat deals on Funko Pops and other collectibles

🤝

This app hasWelcoming and supportive community of buyers and sellers

📈

This app hasAccurate pricing information and real-time value tracking

🚀

This app hasSmooth and easy buying and selling process

🎁

This app hasExciting giveaways and promotions

🔍

This app hasDiverse selection of categories beyond just Funko Pops

🤖

This app hasHelpful and responsive customer support (when available)

Negative highlights

🔒

This app hasLack of buyer protection and issues with refunds/returns

🕰️

This app hasSlow and unreliable customer support response times

🤖

This app hasGlitches, crashes, and bugs in the app

🔍

This app hasDifficult to manage and search through purchase history

🤑

This app hasConcerns about inflated prices and potential scams

🤔

This app hasUnclear and inconsistent seller approval process

🔊

This app hasIntrusive and annoying notification settings

🧑‍🤝‍🧑

This app hasPerceived favoritism towards larger and more established sellers

Top reviews

Most RecentHighest RatedLowest Rated

Full of scammers

This company has no way to vet scammers, nor do they care. I was scammed on this app and the company still hasn’t issued a refund. Can’t stress enough how shady this company is.

Amaca24

2 months ago

Response from developer

Hi there! We're really sorry to hear about your experience. We take matters like counterfeit items very seriously and are committed to maintaining a trustworthy marketplace. To help us investigate further, please edit your review to include your support ticket number. You can also learn more about our Buyer Protection Policy here: https://help.whatnot.com/hc/en-us/articles/360061194552-Whatnot-Buyer-Protection-Policy. Thank you for your understanding!

The support for this app is GOD AWFUL

I’ve never been so frustrated with a support team in my life. I’ve sent 3 highly detailed emails explaining my situation and no response other than “you should kindly wait for the card to be delivered”. After getting extra photos from seller I’ve seen it was fraudulent and I’ve been trying to cancel the order before it ships out to Canada but nope they are gonna send it here so I can spend more money to send it back. Never using again

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illbeyou'rehuckleberry

2 months ago

Response from developer

Hey there! We’re sorry to hear about your experience. To help us investigate further, please edit your review to include your support ticket number. This will allow us to look into your situation more closely. We appreciate your patience and want to resolve this for you. Thank you!

No response

I have been buying on here for a year now and have had my parcels shipped to wrong address I have been refunded for the cheapest spot but other 4 spots have had no refund or response from always same never get a response and take your money well this time I’m not letting it go it’s a shame as the sellers get a bad name because off whatnot not responding I’m giving yous till end off week and if no response I will delete all and start illegal process agaisnts you can’t just take peoples money and not give them parcels clearly your policies is all a lie as I wouldn’t be here writing this if they weren’t hope yous sorte this but I don’t expect to get this sorted yous will just give me silence like yous did before meant to respond in 24 hours more like 24 years

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Deanoboy333000

3 months ago

Response from developer

Hi there, we understand your frustration regarding the issues you’ve experienced with your orders. As of September 18, 2024, you should see a full refund for your package reflected on your original form of payment within 3–5 business days. The refund will either appear as a credit or the original charge may be removed from your statement entirely. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help.

Why

Shipping to Australia is minimum 21$ usd or like 30 au no matter the location

NoahBerty

3 months ago

Response from developer

Hi there, shipping to Australia can be costly, with rates varying by location. The buyer is responsible for all local customs fees and taxes. Shipping usually takes 1-4 weeks, depending on your country’s postal and customs services, and will be handled by your local postal service. Additionally, all items undergo a $7.50 hand-verification process, which may extend shipping by 3-8 business days. We partner with global carriers to ensure safe and secure delivery.

A Collector’s Paradise

Pretty much the best app for any collector out there whether buying or selling. Just facts.

Dynamo_x5

3 months ago

Fraud

I wasn’t shipped everything I bought and acquired. Then when asking where the rest of my order was (all the expensive stuff) what not made any excuse possible not to pursue it. It’s a shame that such a good idea is run by such individual.

Chris Canada 8

3 months ago

Response from developer

Hey there, we're sorry to hear you experienced a problem with a purchase. If you haven't yet reached out to our Support Team, please do so from "Contact Us" in your app's Profile menu. If you did reach out and received a support ticket number, please update your review here to include it so we can look into this.

Rubbish support rubbish pay

This app is basically for £1-£2 items, after the 8% they take off u ur making nothing close to what u want. Good for massive clear outs instead of taking to charity shops but if u wanna make serious money here isn’t it. The app is hard to navigate around, confusing, not clear on the sellers side. The idea is great, execution is very poor. I sent all my parcels off but still haven’t received money for some items that whatnot is holding from me. I’ve spoken to other sellers too who have said the same thing. Customer service doesn’t exist, if u want any help then ur out of luck. I’ve done over 14 lives now with genuine vintage clothes that are desirable on my other platforms and sell quickly and well, each live had 2-8 views in with people trying to rob u blind as they only want items for £1( whatnot takes 8% so ur left with like 67p) and whatever u do sell u don’t see the money anyways. Scam of a app and a waste of time just don’t bother trust me.

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bdjdjrbrbr

3 months ago

Response from developer

Hey there, sellers receive payment within 72 hours of the items being marked as Delivered. If you have any orders that have gone beyond this time frame, please reach out to our Support Team from "Contact Us" in the profile menu of the app so we can help. You can review our Selling and Processing Fees in our FAQ found here: https://help.whatnot.com/hc/en-us/articles/4847069165965-Whatnot-s-Selling-and-Processing-Fees

Shipping fees & referral credit nightmare

As a Canadian, it’s terrible to be forced to pay crazy amounts in USD for shipping items, as well as the referral credit not applying to buy now items, (only for live show auctions), and not covering shipping/taxes as well.

qjfifkwi$

3 months ago

Response from developer

Hey there, referral credits do apply to both auction items and buy now items, but can't be applied to cover the cost of shipping, taxes or other fees associated with a purchase. If you had an issue with a referral credit not appearing in your account, please contact our Support Team from "Contact Us" in your Profile menu in the app. You can also review our FAQ on our Buyer Referral Program here: https://help.whatnot.com/hc/en-us/articles/4407952429581-Buyer-Referral-Program-Terms

Scammers love this app!

So here’s the deal, you are bidding on people’s mostly junk or made in China tee moo crap that they have decided to resell to you. The bidding can get exciting and bang in a week or two you might have the biggest regrettable purchase you ever made show up in your mailbox (many get “lost” and I won’t get started on the overpriced shipping). Most of these sellers have low/zero integrity and once this app dies off (trust me it will) they will move on to other ways to scam you. Here’s an example: I “won” an iPad during an auction from the seller NicoleState and it never shipped. I got the run around from her, first it got lost, then shipped to wrong person, then I’ll send you a replacement and now I’m still waiting almost a year later and of course when I reached out to whatnot they said they don’t regulate contests. Hmmm ok so you openly allow scams? And the auction I won was somehow switched to a different handbag “of equal value” and it was sold at TJ Maxx for about 25% of what I paid, I own the stupidity of bidding more than something was worth (never again though). Sellers like Nicole State are a dime a dozen, I have encountered a few more in her circle and they all run the same scams. So if you like overpriced junk and supporting scammers lifestyles this is the app for you!

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stellakillian1976