Basically not an App
As pointed by others this app does not generate a password to login. Period whichever way you try!
Tired of signing issues
I have never signed on successfully in a year without and issue. I read it on all the reviews. It’s the app and web site. Fix it already
White screen
When selecting “replace water heater” the whole screen goes white and causes the report to be lost.
Can’t log in
Like others have said. I can log in on browser but not into the app. I’ve tried resetting etc and it just doesn’t work
Keep resetting the password, over and over ,. Not a good app
This app is more frustrating then the issues with the house lol ,keep resetting the password every time I have to long in , very frustrating customer
Very bad app
They need to work to make this app better I can’t login and I’m having hard times trying to change my password I follow the steps but it won’t let me login 😨
Work
They do great and are very polite so far
Can even log in
This app is worse than their website and their customer service. I don’t know how they can run a business like this. Can’t login can’t request an email update nothing.
Response from developer
This is the FAHW Tech App. It is for use by our service technicians performing work. We do not have an app for our customers, you'll want to use the website for that: https://homewarranty.firstam.com/. If you are a technician and having issues you will want to reach out to your CRM and let them know what issues you are having so we can resolve.
Different day, same problem
I just downloaded the app and can’t log in even though I also just logged in on the web using the same credentials.
The response to all of previous reviews is to contact someone. The most recent was a contractor relations team. There’s no such thing on the app or website.
Is the app supposed be for customers/clients or only for the contractors doing the work at the homes?
This is very unclear, confusing, and frustrating.
The response to all of previous reviews is to contact someone. The most recent was a contractor relations team. There’s no such thing on the app or website.
Is the app supposed be for customers/clients or only for the contractors doing the work at the homes?
This is very unclear, confusing, and frustrating.
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Response from developer
This is the FAHW Tech App. It is for use by our service technicians performing work. Not for clients/customers. We do not have an app for our customers, you'll want to use the website for that: https://homewarranty.firstam.com/
Won’t open
Have to use the website. Login errors every time.
