Leave a Review Microsoft Family Safety
Less use than f—- all
I downloaded this app to do one thing - add money to the kids MS account - and it fails miserably. It doesn’t let you add your own amount which bugs the heck out of both of us. Why would it be so difficult to allow me to add my own amount??? And now I get prompted for my account details which I enter, go through the “enter the digits” bit on the Authenticator app and get logged in but I only see a pop up web page showing me my account. The only way to get rid of this is to swipe down and it disappears and doesn’t log in. Bloody infuriating!!!
And thank you Mr Robotic Reply for your insightful response. I can see exactly how that is going to help me specify my own amount to add…Show lessDundee Jim
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!Don’t bother…
This is the worst app digital product experience I think I’ve ever had and think Microsoft have done a very poor job at making family safety easy and manageable. My sons laptop worked fine with the restrictions I placed via outlook and xbox account but a month or so later his laptop was bricked with restrictions that Edge had a number of defaults that I couldn’t change in Family Safety, this included blocking other browsers like Chrome without asking for admin permission. Very dodgy practice to from Microsoft and they should be ashamed. Took ages to find solution, none of which was provided by Microsoft. Thanks for wasting my time.Show lessDrunkHat
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Unable to Login to the App for more than a month
I have not been able to login to this app for more than a month. The latest updates seems caused this issue. When there will be a fix?
How can I send you the log? I was stuck at the “Give your location, get shared peace of mind” screen. Couldn’t get to the next screen.
The next button just doesn’t work.Show lessThe Dark Knight...
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Terribly unreliable
Such a terrible app. I had to give up controlling screen time of my child because I may not be able to approve his request due to an error in the app. Controlling only games now, and it still very frustrating.
After last update authorization was lost for some reason and I can’t login anymore - “An error occurred. Please try again later.” Trying for a few days already 🙁Show lessMaxim100500
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!Used to work well
Disappointing performance from a company that should be better. App disconnects, won’t respond to requests from my daughter. Worked really well for the first couple of years but has fallen apart in the last three months.
Will be uninstalling.Captainjamesster
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!Application has stopped working
I rely on this application to give screen time to my kids on Windows. Past few days I have been getting the notifications but getting a error ‘something went wrong on our end…’ so I decided to u install and reinstall the application and now I can’t even log in!Kaajing
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Used to be great
I’ve loved this app for a long time. I use it to monitor screen time and content on my children’s Windows 11 gaming PC’s. However for quite a while now when one of my children sends me a request for more screen time I get the notification fine, but when I tap the notification and open the app, almost every time the app will fail to load the request. It will take me to the notifications screen and spend a while loading until finally displaying an image of a dropped ice cream cone saying “It’s not you, it’s us.” and giving me an option to refresh. Doesn’t seem to matter whether I’m on mobile data or wifi, the only this that is consistent is its inconsistency. Usually after refreshing several times it will finally work. Very rarely does tapping the notification the first time work. I usually opt to use the website at this point (which works fine, by the way), but the constant pop ups on the website trying to get me to use the app instead (I would love to if it worked) are so intrusive and obnoxious that it makes it a terrible experience. If this gets corrected this is an easy 5 star app, it isn’t fancy or flashy, but it has always been easy to use and did what it was designed for. Hope it gets fixed soon.Show lessgarrettnichols
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!Haven’t been able to get in for months
I have not been able to use this app for months now. Every time I would open the app, it would force close over and over again. So I deleted it and re-downloaded the app and now when I login, and asked me to accept location sharing, and when I try to click next, nothing happens.
This is really frustrating since I use this app to approve my son’s screen time request on his computer. It would be great if this could be resolved since I literally cannot use this app right now. I have to go to the website, log in each time and except the request from there. Which is really inconvenient if I’m at work or something I need to accept it quickly. MICROSOFT PLEASE RESOLVE THIS.Show lessheatherpollock
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!App doesn’t work (fixed as of 5/12)
Update- seems to be fixed! I am very relieved. However, I still would prefer if Microsoft would not make it so difficult to use the website on a mobile device. The App and website do have slightly different functionality and I would like to be able to choose for myself which one I use without constantly having to confirm, that, Yes, I actually want to use the website on my phone.
The app repeatedly crashes. I can no longer get it to function at all. The worst aspect of this is that whenever I try to use the family safety website instead (which works just fine) Microsoft tries to shunt me to the app. It is sooooo annoying because continually telling Microsoft that, no, I don’t want to use the app, takes a lot of time. It takes so long to give my child extra screen time (usually just to save and quit) that he often ends up dying in game, before he can get back on to save and quit. Because of my son’s ADHD/Autism it is very difficult for him to switch tasks and even when he knows that his screen time is running out, he can’t make the mental switch to saving progress and quitting. When the app worked, our house was much more peaceful- because I could give him that extra five minutes he needed to transition after the screen time ended.
Just to clarify- the delay is caused by Microsoft continually try to get me to use the app whenever I sign into the family safety website on my phone.Show lessLollybraine
Developer Response
Thank you for contacting us and sharing this! We're glad to hear that our app has been useful for you. We love hearing from our users as we continue to work hard to make it better every day. If there are other ways we can improve the experience for you, please send feedback via the app (Home/Menu > Help and feedback > Send feedback)Repeated crashes make this app unusable right now
Cmon Microsoft fix this already!
Update: the crashing is fixed. But I still 75% of the time get the frustrating “uh oh it’s us not you” error message when I try to grant my kids additional screen time. Do you guys know how many times a day parents have to deal with these screen time requests from multiple kids and multiple platform devices? The amount of time and taps it requires to take action should be streamlined AS MUCH AS POSSIBLE. Like a single tap would be SO appreciated. But in this case I have to tap refresh multiple times bc of connection errors, and it’s a 2 minute interruption process each time just to grant an extra 30 min of time. Please fix this! I’m begging.Show lessjphelp32
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
