Leave a Review Mercer NZ
Horrible app
Impossible to log in, when you have it set up it constantly forgets you have it set up on your phone. Doesn’t remember updates.Grantbt
Can’t even login
Try to login. Sends code via sms. Switch to messages to get code and when you return back to app it asks to login again. Fail. Your poor app and clunky website it making me consider changing kiwisaver providers.matixnz
App keeps crashing
App keeps crashing when changing between accounts. Not optimised to mobile.Peejaycee001
Not optimised for mobile
This app is hopeless for use on mobiles. It is virtually a copy of the webpage, with the layout not being hugely user friendly.
More important is that the app forgets details for some reason. The number of times I have had to submit details as if I am using the app for the first time – including verifying Face ID – is ridiculous: either make the app work with this feature, or don’t give the option at all.
It seems like this app was built three or four years ago and then forgotten about.
I would love to have access to my KiwiSaver details quickly without having to go to an actual computer, but at this point, this app isn’t the solution.Show lessmichaeljforde
Worthless and frustrating
This app is so bad! I have to do the full login everytime i try to use this app. When the verification code is sent and you go out and come back to the mercer app to copy the code, the app goes through the whole login process again so you end up in a loop where you can’t use the verification code that has been sent. Hopefully they are better at managing my money than designing apps.Show lessSpirit1278
Worst app experience you will ever see!
Easily the worst app experience you will ever come across! A fake website would look more legit than this trash application. Has me worried that such a big financial company can produce such garbage. Makes me wonder what else is wrong with the company behind the scenes…Honestreviewsfromsean
Very unreliable
I would have expected Mercer to provide an app that is customer centric. In the last few weeks this app constantly logs me out, fails to remember my security settings - including my PIN and biometric login. Each time I open the app I have to re-sign using email and password. This is a waste of time and indicates a profound lack of governance over security and access to Mercer held customer account data. I do not recommend or endorse this app. Use a website instead.Show lessPwozhere
Not really an app
This is more of a webpage portal than an app, nothing is optimised and constantly asks to loginstefanjoseph
Log in issues
Every time I get a sms,I lose the log in page and have to start again.lfc forever!
Needs work
Team you really need to sort your app out. Latest issue, can’t log in or even get back to login screen. Time to delete app and go back to website.tried again ang gave up
