Once User Reviews

Once: The Love Match Maker

Xeanco Limited

Lifestyle

Social Networking

Reviews Summary

Positive highlights

🤝

This app hasLots of users to connect with

🌍

This app hasUsers located close to the reviewer

🔍

This app hasDiverse age range of users

💕

This app hasReviewer found a girlfriend and is getting married

Negative highlights

💰

This app hasExpensive to chat, even with a premium subscription

🤖

This app hasSuspicion of fake/bot profiles

🚫

This app hasLimited free messaging, forced to buy coins

🤔

This app hasUnclear how to delete account

📞

This app hasDifficulty moving conversations off the app

Top reviews

Most RecentHighest RatedLowest Rated

Scam app

There is nothing real about this app. Full of fake profiles with preset initial banter to use up the “start conversations” free with a subscription which forces you to pay more to continue. There is nothing that protects users from promoters of dating apps using AI generated responses and fake pictures. Without such governance dating apps will be useless in the next 6 months. This one useless now and is just click bait. Business model based on how to get money with absolutely no moral centre or conscience. A terrible start when on top of that you need to deal with external fake users and scams.

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Sebgun

10 months ago

Complete scam - Only profiles shown are fake

All the profiles it showed me are of “popular members” who are really just fake profiles. These profiles reply instantly and when you suggest to talk off the app (because to talk in the app you have to keep paying the company to chat even if you have the “premium”) they all say the scripted “I’m not looking to share contact details but happy to continue to chat here” in my experience if you’ve been chatting for awhile and seem to hit it off you would want to move to chatting else where or met up.
You can’t see anyone who isn’t this “popular member” this app is trying to get you to part with your money to talk to fake profiles. Why hasn’t this app been removed yet? Do not get scammed

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VelvetShock

10 months ago

SCAM!!! SCAM!!! SCAM!!!

This app is nothing but an absolute scam. I was tired of tinder and bumble and not having matches so I tried this since I saw it in a few places. Download it. First couldn’t get it to work with my Hotmail email wouldn’t receive the verification email at all so I switch to gmail it worked so that was cool. As soon as I logged in I made like 5 matches and apparently it cost gems to message people. 5 gems per message to be exact. So I figured why not to the premium account just to find out it’s still the same even premium doesn’t get free messages. So as you could imagine that went fast so I bought more messages because the conversation seemed real. In a matter of a few hours I spend $160. That’s $30 for the 3 month subscription, $30 for 150 gems which went super quick because all the matches that seemed real beside the only 2 pictures lack of bio and some having way to nice pictures. I should have known better but I went with it being a new app. So I spend another $100 on 650 messages and I started to try and connect out side the app but everyone kept using the words uncomfortable and want to keep in the app or they don’t have major apps like snap or kik and don’t want to text. So you can imagine those went fast and it was the same round robin circle with them all. What a scam!! Don’t use this app!!

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NikoP91

a year ago

Response from developer

Welcome! Thank you for taking the time to be a part of our community. We strongly recommend that users avoid sharing their personal information right away because we take safe dating very seriously. However, many members successfully connect beyond our community every day. We hope you find your ideal companion very soon. We would be grateful if you could contact us at support@getonce.com so that we can verify your conversation partners, ensure everything is in order and outline the main benefits of the Premium status you might have missed. Thank you!

Constantly costing $$&

Even after paying for a subscription you will need to buy gems to continue chatting with people. You get 20 free gems a day but that equates to 4 messages. Pretty much a rip off.

Jester1967

a year ago

Response from developer

Greetings, and thank you for your feedback! We put in a lot of effort to ensure that our community members feel comfortable. A subscription provides you with several benefits, such as free messaging with regular members and daily gems, which can be used for additional services. Additionally, gems can be purchased separately if you desire. If you need extra assistance, we would be delighted to answer any questions you may have. Feel free to write to us at support@getonce.com, and we'll do everything possible to keep ONCE a comfortable place. Thank you in advance for your cooperation.

Fake profiles

Paid 59US, three months subscription, but still not enough you need to pay $19 or more to chat with people. Horrible and fake.

Alexauckland

a year ago

Response from developer

Hello! Thank you for the feedback! We genuinely strive to make the ONCE community the best in the world. Have you purchased a subscription? If you have, messages with regular members are now free and unlimited for you. If not, each message will cost you 5 gems. Please get in touch with our team at support@getonce.com, we'd be delighted to provide you with more information!

Scam

I’m convinced 99% of profiles are fake. It’s currently 5am (I work overnight) an I noticed the second you view a profile within seconds they message you with some generic message like “could I be the one” which is strange bcuz most ppl are asleep at this time. Not only that but it cost gems (money) to reply to said generic messages so I humored it an bought 40 gems it only cost 11 bucks so it didn’t break the bank. It cost 5 gems per message so it goes pretty quick. I would honesty say don’t waste your time downloading this app an download tinder or some other dating app. Once is the perfect name for this app bcuz you’ll only use it once an delete it right away. This app is a total cash grab an it’s obvious. I also noticed the development team replies to all the reviews with their own generic message saying please email us the profiles you think are fake which its clear all of them are fake or they will say it’s free to message regular members but I have yet to see a regular member on the app all I seen so far is popular members which are the ones that cost gems to message an are clearly fake profiles. One star is a reach for this app if I could give zero stars I would. Like I said do not waste your time downloading this app an download another dating app instead.

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nonickname777222

a year ago

Response from developer

Hello! Thank you for your review. We approach each member of our community individually. Regular members do not have the flame icon on their profile pictures. We believe you will find your perfect match soon. As for the unusual behavior of other members, it could be a location error, rest assured, we will check to ensure everything is in order. On the other hand, the size of our community is quite large, so it's not surprising that someone besides you is active during the night hours. Please contact support, as we need to locate your account and take appropriate actions. We would also be happy to provide you with more detailed information about the benefits of a subscription. Reach out to us at support@getonce.com. We look forward to hearing from you!

Scam app

You are right !
After I test as free member they ask to become premium .. so I decided to do it .. just one night not even 24hrs after I become 12mths premium membership the next day I’m could not continue chat with another member not even reply new chat .. 3x email the team member always have the same answer it’s same like an automatic respond not a person behind that so my issues doesn’t fix .. should I just deleted this app and move on less than $150 a year fee wasted for nothing ?? Give me back my money ..

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Dimplegurl12

a year ago

Fake app

Your app is completely scam and fake and your business is it. All of accounts are fake and you think are facing with some stupids. App store should remove it. It’s completely fake and AI and use this trick. It Asks you to pay for membership and then after few chatting say for more conversation you have to buy GEM, while all of these accounts are fake and you are with some robots which immediately answer you. In between there are few real accounts whose they cannot have conversation together, only they will be controlled by boys/girls robots fake accounts. App store please remove this app.

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Davood s

a year ago

Fake site Do Not Download

This site is a money rip off. They say it is free but you have to purchase the ability to reply. The site immediately displayed a large number of men in my surrounding suburb, many with exotic names. All wanted to chat but all had reasons why they could not meet - out of town, flying to America for thanksgiving, too early -with the expectation you will buy more chats. Also, one on the men said he owned a restaurant in an Aboriginal community that specialised in seafood and steaks and could not give me the address. This was obviously fake as The Community only has few cafes. Another who lived in the next suburb to me complained of the amount of wet weather we had had when in fact it was the driest period for years.

When I complained I was told none of my complaints could be verified and I could not get a refund. BIG WASTE OF TIME

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bowks1

a year ago

A scam

I was hopeful but ended up bitterly disappointed and richly out of pocket. The only people who respond are the “Popular Members” and to chat to them costs you lots more $$$$. They are also the pretty looking ones with top jobs, and do everything they can to chat to you about nothing, in order to keep you online and spend more money. Those not marked “Popular Members” do not respond. Forget it if you are considering. It’s a waste of time and money. I spent $150 in a week until I worked it out. The girls only frustrated me with their lack of interest to get to know me or meet with me. They just want your money. If you read the T&C’s you will see that “Popular Members” get chat for free. Employees ???

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Crea8r