John Eley
Not enough logical information even to get started. Beginning to get disillusioned…..Help me PLEASE.
Works only every other time
Bought this for my Airbnb guests back I. January. It has only worked for one stay. Guests say the link for the invitation does not work, and on my side, everyone I use the app, it states that it is off line. Very disappointing, as I have to find another way to give the key to our guests.
Combination for Padlock No Longer Works
I have a 1500D padlock which I purchased about 5 years ago. I use the lock 2-3 times each week for the gym. Now, the combination padlock will not open using the instructed combination and had to be cut with bolt cutters to get to my gym locker. Do you have a guarantee for replacement?
Thanks
Thanks
Why no always on access location ?
I have To Open The apps every time with my iPhone 15 ios17
The rebranding and new UI have greatly improved the UI
I have had my bluetooth smart lock 4400D since the initial app release under the eLock branding and I still use the very same lock. The new app is so much smoother and I noticed the enterprise version has an app for the Apple Watch. Any chance home users can get an Apple Watch app? It would be an added convenience to have the same functionality for the Apple Watch in the home because if you live in a big house, your phone may not be able to connect within 6 feet of the lock if it’s charging in a different room which the watch would have enough battery throughout the day to make accessing locks a breeze.
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Response from developer
Thank you for your review. We are happy to hear the lock and the new app are working so well. We will forward your idea to our development team.
Lock box
Has its off days. But works well most of the time
Response from developer
Thank you. Please contact us to help solve any issues you may be having.
How do I add a lock?
No directions.
Response from developer
Please contact us at vaulthome@mlock.com or visit https://www.masterlock.com/support/electronic-products/vault-home-locks
Needs help
What’s the point of unlocking lock with your phone . You have to be next to lock to unlock box . Why not just unlock from the box . You only know the status of your lock box when your phone is next to box.
Flaw
You can make the lock think it’s locked when it isint
Response from developer
Please contact us at vaulthome@mlock.com.
Can’t change code
Can’t change the code once it’s set
Response from developer
Please contact vaulthome@mlock.com and we can help you.
