BrokerBay User Reviews

UTC Fire & Security Americas Corporation Inc

Top reviews

Most RecentHighest RatedLowest Rated

BrokerBay has dropped the ball

I was a huge supporter of BrokerBay when they came on the scene. The website and app were great. Simple, straightforward and fairly fast. Now, they’ve added layer upon layer of features that don’t add to the experience and now the app is nearly stopped it’s so slow. You’re better off opening your browser and signing in there to do anything with BrokerBay. The app is completely useless at this point. A recent update sped it up for the first use, but it bogged down immediately thereafter. I’m not interested in work arounds, this app should be simple and fast, period.

Show less

Paymo user

3 months ago

Response from developer

Hi Paymo user, we are sorry for the frustration. we would be happy to help in any way we can. Can you please send us an email at support@brokerbay.com so we can contact you directly?

Sooooo Slow

App is great otherwise. Please address the apps slow loading. It even sometimes freezes. Not ideal in time sensitive situations! Hopefully an update coming soon!

Kenacne

3 months ago

Response from developer

Hi Kenacne, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@brokerbay.com

Slow and glitchy yet essential

This is the slowest and most irritating app I’ve ever used but we have no choice but to use it.

Kabir

3 months ago

Response from developer

Hi Kabir, we would be happy to help in any way we can. Can you please send us an email at support@brokerbay.com so we can contact you directly?

Terrible

Terrible app. Horrible developers

a0@2$7

3 months ago

Response from developer

Hi a0@2$7, we are sorry for the frustration the issue has caused. Please feel free to reach out to our support team at support@brokerbay.com with any ideas for feature updates or functionality that would make your experience even better!

Too slow

The app is unbearable slow now since I wrote the review previously! It’s slower than before!

—-

Still extremely slow after my previous review. Other than that, this is a nice app. *It’s too slow to load up the showing appointment. Possible to improve it?

Sco Ody

4 months ago

Response from developer

Hi Sco Ody, thanks for your review! Can you please contact us support@brokerbay.com and we would be happy to assist further.

Barely functions well

Constantly having to close and reload the app in order to see my appointments, and even then if I’m in a stairwell or in an underground parking lot trying to secure the code it won’t load meaning I ah e to go back to the ground floor take a screenshot and then proceeding to the lockbox.

It’s an extremely frustrating process and I miss the old days of text message approvals. However the one thing I do like is how easy it is to book an appointment and set up your own appointment instructions.

Show less

Sensei Tyler

4 months ago

Response from developer

Hi Sensei Tyler, thank you so much for your review! Please feel free to reach out to our support team at support@brokerbay.com with any ideas for feature updates or functionality that would make your experience even better!

This app need serious improvement

Broker Bay is the slowest app I've ever used on my phone, and unfortunately, it's the most important one for my business. It's frustrating when an app that's crucial for my work takes forever to load. In comparison, the ShowingTime app is quick and efficient.

When I click a button in Broker Bay, it can take 20 seconds to load. This delay is incredibly frustrating, especially when I need to get a code quickly at a house, book a showing, or check who's viewing my listing. The slow loading times often leave my clients waiting, which is not ideal.

This app needs serious improvement. I wish we could bring back ShowingTime, which was so much more reliable.

Show less

MichTopic

4 months ago

Response from developer

Hi MichTopic, we are sorry for the frustration the issue has caused. we would like to learn more and address your concerns and questions. If you have a few minutes, please reach out to our support experts at support@brokerbay.com

LAGS like crazy!

All my friends have the same problem. App so laggy it’s barely useable even on brand new phones regardless of OS.

ReviewNickname1993

4 months ago

Response from developer

Hi ReviewNickname1993, we are sorry for the frustration. we would be happy to help in any way we can. Can you please send us an email at support@brokerbay.com so we can contact you directly?

No Change - Still Horrendous

The ownership and developers behind this app have zero interest or skills in fixing this horrendously useless app. Sadly it is vital to the real estate industry with very little competition to put it out of its misery. I have personally been in contact with their so-called support team to provide feedback, complain and even offer guidance to fix. Instead of reading their reviews that clearly indicate what is wrong with the app, they asked me to record and send them what I am finding to be wrong with their app. How out of touch with your product can one company be?! Once again BrokerBay: Fix this app. You already know all the things that are wrong with it!

Show less

BILLYDEE19

5 months ago

Response from developer

Hi BILLYDEE19, we are sorry for the frustration the issue has caused. We are always looking to improve the experience for our users, and really appreciate the feedback. Can you please contact us support@brokerbay.com and we would be happy to assist further.

Worst App Ever

You guys don’t even deserve one star.

Mr booooooong

5 months ago

Response from developer

Hi Mr booooooong, we are sorry for the frustration. we would be happy to help in any way we can. Can you please send us an email at support@brokerbay.com so we can contact you directly?