BrokerBay User Reviews

UTC Fire & Security Americas Corporation Inc

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Horrible

This app is absolutely horrible! It is ridiculously slow and I have to delete it and download it on a daily basis. It works well for a whopping 30 minutes with great speed and efficiency. Then it goes on a downward spiral and is extremely slow and glitchy.

Yaaa knoooow

5 months ago

Response from developer

Hi Yaaa knoooow, we are sorry for the frustration. we would like to learn more and address your concerns and questions. If you have a few minutes, please reach out to our support experts at support@brokerbay.com

App performance is unacceptable

Bro its SO SLOW to the point that it’s unusable. I wish there’s more competition in this space so we are not stuck with just one option.

jzyyy10851573008

6 months ago

Response from developer

Hi jzyyy10851573008, We are sorry for the frustration. We understand how frustrating this can be and are actively working to improve the app's speed and usability. In the meantime, please ensure you have the latest version of the app installed and try restarting your device, as this can sometimes help. Please feel free to reach out to our support team at support@brokerbay.com with any ideas for feature updates or functionality that would make your experience even better!

Should be called BrokenBay

Seizes, freezes and generally doesn’t work, especially when you need it.

Also frequently demands login credentials.

Underlying service is good, but app is not reliable and generally costs me time every day.

Southfarthing

6 months ago

Response from developer

Hi Southfarthing, We are sorry for the frustration. We understand how frustrating this can be and are actively working to improve the app's speed and usability. In the meantime, please ensure you have the latest version of the app installed and try restarting your device, as this can sometimes help. Please feel free to reach out to our support team at support@brokerbay.com with any ideas for feature updates or functionality that would make your experience even better!

Worst scheduling app

I have Broker Bay the college try. I used it as a listing agent even when it was buggy, I wanted to stay with the current technology and not be stuck in the past. I am not one to complain, but there seems to be NO IMPROVEMENT. I hate that we are forced to use this app. Things don’t work, we have huge delays in getting scheduled, the app crashes .. and it makes me look unprofessional. It’s truly unacceptable how crappy it is.

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Longtime Pandora User

6 months ago

Response from developer

Hi Longtime Pandora User, we are sorry for the frustration the issue has caused. we would like to learn more and address your concerns and questions. If you have a few minutes, please reach out to our support experts at SUPPORT@BROKERBAY.COM

This app is so slow

Holy it’s so slow. PLEASE FIX BUGS AND SPEED

Frozen on 1st level

6 months ago

Response from developer

Hi Frozen on 1st level, We are sorry for the frustration. We understand how frustrating this can be and are actively working to improve the app's speed and usability. In the meantime, please ensure you have the latest version of the app installed and try restarting your device, as this can sometimes help. Please feel free to reach out to our support team at support@brokerbay.com with any ideas for feature updates or functionality that would make your experience even better!

I wish I could give BrokerBay and its app zero stars

Our MLS board forced us to use BrokerBay and it’s been a downhill ride every since. They said give it time to work the bugs out but here we are 2 years later, and I still dislike it. What a bad decision. I’m writing this review because I’m trying to get the app to open and last resort is delete and re download. Everyone in my MLS district I have spoken to feels the same as well. So frustrated!!

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Skipthebo

8 months ago

Response from developer

Hi Skipthebo, we are sorry for the frustration the issue has caused. We would certainly like to hear more about your experience. Our support experts are available to discuss this at support@brokerbay.com.

Second Review

This app is so garbage, as a realtor I cannot even tell you the number of times this app would constantly not work when I needed to. Additionally, when support is needed for troubleshooting purposes, all you get is an email response. This is tragic. if I had a way to not be a part of BrokerBay, I would absolutely never be a part of this. Your app is garbage, your company is garbage, your company collects a large fee for a lackluster service.

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Ahick22

9 months ago

Response from developer

Hi Ahick22, We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@brokerbay.com

If it would just load faster…

I have the latest iPhone, latest app version, on my home network with 1Gig of speed and the app takes close to 10 seconds to get to where you can click on anything while it opens and even then its super slow to respond.

Other than I genuinely like the platform and UI…just make it faster pleaseeee

Prince_Andrew

9 months ago

Response from developer

Hi Prince_Andrew, thank you for your feedback , we're always happy to hear how we can improve the app! We will share your thoughts with our product team.

Good app

I like the app, it sets up the showing and messages you the info to show (with reminders). It even has directions to the listing

syleeone

9 months ago

Response from developer

Hi Syleeone, Compliments like yours are always appreciated! We’re happy to hear you are enjoying the BrokerBay app. I’ll share your comments with our site leaders. 

Broker Bay

Have only used it a few times but works decently enough just seems less personal when setting up showings with my sellers, I’m sure it’s a great time saver though when things are super busy just don’t love the concept. I prefer a more personal touch over technology.

Kd71