So convenient
Nice
Transaction Notifications
Response from developer
Thank you for your feedback! To ensure our customers receive the alerts they set up, when an “in-app message” alert is sent, a push notification is delivered for convenient and timely communication. Meanwhile the alert is also available in their Messages within the app. This ensures they receive the alert if the push notification is dismissed or if they have push notifications turned off. Alert messages will expire from your inbox after a period of time. These are different than conversations you might be having with our customer service within your app. Conversations will stay in your inbox until you remove them. We will pass along your feedback to our developers.
Horrible banking app
Response from developer
We encourage you to make sure your phone and app are both up-to-date. If it continues to say the amount is wrong, it could be the writing-clarity or a lighting/contrast issue. If the lighting is poor, the check cannot be read by the app. Make sure you’re in a well-lit area with a contrasting background. We’re happy to help if you’d like to give us a call. 800.943.8488
App works great, unless your phone just stopped being updated…..
I’m not planning to upgrade my phone right now so I’m completely out of luck and ended up deleting the app. I opened up a different FDIC insured online bank account and now get a better interest rate and can effortlessly transfer money if needed. (Like I used to do on SMB’s app) It’s a shame that this has happened because I do like to support local, but as I am the primary bill payer and budget builder, not having instant access to my balances or being able to transfer anything while traveling was a huge Nope for me.
Long story short: as long as you have a new phone, this would probably work for you.
Response from developer
We understand your frustration. While our app requires a minimum iOS version for the security of your financial information, you may still login on your phone through a mobile browser like Safari to view balances and transfer money. We appreciate your business and hope to serve you in the future.
New update
Response from developer
We apologize for any inconvenience that this may have caused. If your iPhone does not allow additional iOS updates, this is due to Apple no longer supporting your phone in regards to their required security updates. For the security of your accounts, the mobile banking app requires devices to be current with security updates. You can still access your account by using a web browser on a phone or computer at www.smbonline.com. If you have any other questions or would like to visit about this more, please let us know and we would happy to visit with you.
RK - CARTHAGE
Craig and his team at each branch is always professional, helpful, and Courteous. No issues or recommendations at all.
Response from developer
What a wonderful review! We appreciate your continued business and recommending us to your family and friends.
SMB
Brady Stuart
Twice
Response from developer
If you continue to have this issue, please give us a call at 800.943.8488.
