Terrible Experience – Scam Alert
I had an awful experience with this app. I purchased a ticket through them, and shortly after, I received a text saying my booking was “pending” and that I needed to call them. When I called, the representative (Kairo Denis from Farehutz) told me I had to pay extra fees. If I didn’t want to pay, they offered to rebook me on Spirit Airlines, even though I specifically booked American Airlines.
I have a service dog and only fly American Airlines, so this wasn’t an option for me. To make matters worse, they said I would have to pay a fee to cancel or refund my ticket! This is clearly a scam. Luckily, the charge hasn’t been deducted from my account yet, but I took precautions by canceling my debit card and reporting this to my bank as a scam.
Avoid this app at all costs. It’s a complete waste of time and money, and you’ll likely end up dealing with fraud. DO NOT DOWNLOAD OR USE THIS SERVICE!
I have a service dog and only fly American Airlines, so this wasn’t an option for me. To make matters worse, they said I would have to pay a fee to cancel or refund my ticket! This is clearly a scam. Luckily, the charge hasn’t been deducted from my account yet, but I took precautions by canceling my debit card and reporting this to my bank as a scam.
Avoid this app at all costs. It’s a complete waste of time and money, and you’ll likely end up dealing with fraud. DO NOT DOWNLOAD OR USE THIS SERVICE!
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Response from developer
We appreciate your detailed feedback and are truly saddened to hear about your experience. It’s concerning to learn about the issues with your booking and extra fees, especially regarding your service dog needs. Your insights will be crucial for us to address these matters internally. Thank you for sharing your thoughts.
