Leave a Review The Cleaning Authority
Good Housekeepers Terrible App
I only use the app twice a month - to see what time the team left the office. That allows me an hour to make sure my elderly Mother is up, dressed & out of her bedroom so they can strip the bed etc. And toup the tips when they do an exceptional clean :)
EVERY time WITHOUT FAIL, the app has LOGGED ME OUT & no longer recognizes my password!!! I’m using an iPhone 12; all up to date!!! This has been the pattern for a year now!!! And then I’m locked OUT & have to call the office to get back into my account !!!
Plz allow the app to use facial rec - this would bypass this bug that renders the app useless. PLEASE !!!!Show lessKrupka611
Review of app only, not their services
The app fails in two major ways:
1) Notification of cleaning times: the times are only added the day of, which leaves you very little time to prep if you’re the first clean of the day. More importantly, however, there should be a notification when the time changes! Right now, I have to open the app and refresh ad hoc to see if the time has changed.
2) Request for new services: the app currently just lets me see what is planned, but there are no options to request new services. There are some requests that I understand may need new quotes, but there are others that don’t. Like cleaning the fridge or oven, a basement that has already been quoted, or even a place to request a new quote would be great.Show lesswhitegerbera
Not a great beginning.
My first Deep Clean and the arrival time has been pushed out 3 times. There is NO place on the app for the customer to make comments. Not an auspicious introduction.Indy waits
App not working for iPhone
There’s currently a bug with the app. The three dots that allow you to change or add notes about an upcoming clean are not visible on my app.GreenGardner
App could use more features.
This rating is for the APP, not the cleaning service. You can find out when the next cleaning is and set up notifications for an upcoming clean (as if you don’t know when it’s a set schedule…), a notification when cleaning crew is on the way and when done with cleaning (which is helpful so I know when to set the house alarm off and back on). But thats it? Would be helpful if the app allowed for better communication with the cleaners coming in whereby you can send a message to them directly. Such as if you have someone coming over at a certain time and want to avoid a specific time frame but not the whole cleaning, and you want to ask about time options for the day to avoid coming in too early for that one day. It would be convenient and helpful if the app offered more than “here’s when your next cleaning is” and “your crew is coming / just finished”Show lessMimi MJ 7
Disrespectful of our health concerns
We’ve been customers for two years. The cleaning service was so-so: good some weeks, less so others, and hit-or-miss because we kept being sent different people rather than a consistent crew. Recently it took a turn for the worse when the cleaning crew refused to wear masks inside our house. We’re in a city which still has a local mask mandate for businesses, and on top of that we explained that due to some health concerns I am at high risk even after vaccination, but they ignored this and said they were unwilling to wear masks. Well in that case we’re unwilling to have this business in our home.
The iOS app itself is mediocre, nothing special but an OK way to get notifications. Disappointingly it does not provide a way to view the time of day for future scheduled cleanings, which can be problematic since the crew comes at different times of day unpredictably. Not recommended.Show lessMartian Dragon
App not completely working
There are several buttons on the app that do not respond. One is the extra rooms section that does not respond or provide options as the illustrations indicate.whatcanIsaynow
Best Cleaning Service Ever!!
We chose The Cleaning Authority after trying several other companies. They have proven to be the very best cleaning service we have ever had. Especially our favorite staff - Dorca and Jennifer. We are elderly, and they have helped us so much. They are eager to do whatever we need. Plus - the house is spotless when they leave!
Merlin and Becky GarrettShow less1spoiledstamper
Super useful for booking my cleans
Thanks for the great app! Easy to use and manage my cleans. Very helpful.Elly R.
Few Improvements Needed
I’d like to see an estimated cleaning time included weekly. Also, had some credit card fraud and couldn’t delete my card for a while and pay manually. Need that flexibility in emergencies.Utopianjiop
