Leave a Review Guardian Protection
BUG in update—denies access to text alerts
Usually the app alerts me to all movement outside. It still does that but since last update, there is a lag saved it’s not as reliable in capturing video and alerting. Most frustrating is that now when i click on the link in texts to see what was captured, half the time I now get a “You don’t have permission” to view content. This never happened before and is a BUG that needs to be fixed. What’s the point of an alert if I can’t see the picture captured from video? It’s sporadic so clearly a bug and not my settings. Please fix!Show lessgmr-atx
Non reliable, not worth it
This thing gives me a trauma! Always gaves me a false alarm ! Every time i armed stay it, its always say glass breaks door or family room door breaks! I have to call the 911 cause we are scared but its all false alarm,, and then, when we go out to armed away, its say family room motion detected and how can we always say its false or true alarm, if we are away from the house and how can we call 911 if we are not sure anymore? The 911 already threatened me that if i call them in the third time and its false alarm, they will arrest me so i have to cut there service they are uselessShow lessimleny33
The “improved” app took away the the “contact us” link
Prior to the app “improvement”, there was a contact us button that provided a direct link to the telephone number of the Guardian call center. Now, the “support“ button on the app only takes you to take you to a frequently asked questions page. There is no phone number for the company anywhere in the app. This is not expedient in any emergency situation, nor is it good customer service. I should not have to look for Guardian’s phone number outside of the app if I need to call them, particularly if there is an emergency happening in real time.Show lessIrritated Ohioan