Just downloaded last update and noticed a significant slowdown in opening the app, very slow when changing accounts and loading photos. 13 pro with latest IOS
Developer Response
The picture everyday around noon is normal and as designed behavior. This event is in place to let you know the camera is working regardless of if there are pictures throughout the day. At this time this can not be disabled. If you would like to see this as a feature in the future please contact support at 1-866-493-6064 and one of our US based tech support staff would be more than willing to take your feedback.The latest update created a weird formatting issue that did not exist previously. When images are displayed in rows of 3, the first and second images from left are both displayed as the same size. However, the third image (far right) is stretched to make it fit the screen. It’s still functional, but it makes the app appear clunky. This is on IPhone 12 Pro running IOS 16.1.
My favorite camera. Since the update the app won’t open.
Update: it has been fixed
The new version crashes constantly and requires reinstall. Then works 3 to 5 times and then crashes again. Please repair. Thank you.
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.Never had a problem before and love Reconyx but like other recent reviewers, app flashing on and then crashing immediately. Please get this fixed right away. This makes a $600 camera with $15 month cell service useless. Using Iphone 11 with up to date software if that helps.Thanks
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.Any guess when the app will start working again? The excitement use to be to see if there were pictures of animals now the excitement is to see if the app will open without having to delete and reload. This was(and I am sure will be soon) a great app to use.
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.In order to use on my iPhone I have to delete and reinstall every time I want to check the camera. Worked great before the upgrade. Also works fine on iPad and PC browser.
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.Keeps kicking my husband and I both out of our apps on separate phones. We have deleted and re downloaded the app over 7 times each in the last three days. Just to see pictures…disappointing.
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.Have been a fan of Reconyx for years. However recently the app flashes open and then crashes out. Cannot check any cameras at all. Hope this problem is resolved ASAP!
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.Had to delete and re-download app 4 times this week just to view pictures on my 2 cell cameras. Don’t know if I’m losing pictures and frustrating to have to keep deleting and downloading for cameras that are double if not triple the cost of other cameras especially after I add the solar chargers to the package. Get it together RECONYX.
Developer Response
We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.
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