I have to delete and reinstall to connect blue tooth
The connectivity to app is really random.
So I can connect via Bluetooth, but doesn’t seem to show in the app. Hence I have to delete and reinstall just to connect. Also the password reset for email is not working. This is pretty bad!
So I can connect via Bluetooth, but doesn’t seem to show in the app. Hence I have to delete and reinstall just to connect. Also the password reset for email is not working. This is pretty bad!
Don’t waste your money
They will stop supporting your device without warning and make you buy a new device which will still have problems with sharemycook. I have a cyberq cloud which still works fine manually. I didn’t have a problem when their mobile app ceased to support my device because they said I could use sharemycook. Then they changed that to a much worse interface that claims to record my device buts it’s inaccurate and has a terrible display. You can’t control any settings remotely anymore. I will never buy anything from these guys again. And it’s not just my device. They stop support on several other versions as well. Blatant money grab and waste creation.
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BBQ Guru has gone to trash
I have been a longtime fan and user of BBQ guru. However, the ultra Q and this app are pure trash. If you want an exercise in frustration trying to keep the device connected to either Bluetooth or Wi-Fi, this app and device are for you. Despite using this brand for over a decade, it is time to start looking elsewhere.
UPDATE 1 Jan 24: Still absolute garbage! Not only does the devices bluetooth and wifi not work with the app or online, the company “updated” their platform and users lost everything to include most cook history and recipes stored in their online feature website. Not even a warning, just gone! Now stuck with this expensive garbage product and non-functioning app. Stay away.
UPDATE 1 Jan 24: Still absolute garbage! Not only does the devices bluetooth and wifi not work with the app or online, the company “updated” their platform and users lost everything to include most cook history and recipes stored in their online feature website. Not even a warning, just gone! Now stuck with this expensive garbage product and non-functioning app. Stay away.
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Unreliable
Tons of issues with the app over the last several years. I’ve tried to be patient through updates but I just don’t trust this system any more. Sometimes it works great sometimes it doesn’t work well at all. Never know how the cook is going to go, which completely negates the whole reason for having one of these systems. Latest firmware update has the hardware malfunctioning - fan stays blowing 100% far past the set pit temp or not at all when the temp falls way off. Pit temp shown sometimes locks in place even though it’s actually rising/lowering in the pit. Constantly have to unplug and plug in the unit to try and have it start working again. Just one problem after the next.
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Response from developer
Hello. Thank you for your feedback. I will make sure to pass on this info to our development team.
Shockingly poor software
Connectivity is so unreliable. Most of the time it can’t find my wifi network but no other devices have the problem. Considering how expensive the hardware is I expected much better ffom the software. Don’t buy it. Find an alternative.
Bad
This product is close to outright fraud. The Bluetooth works okay, but if you set it up and then leave range it gets flaky and glitches. The Wifi doesn’t work. This should not be an issue in this day and age. Literally everything else on the planet connects to Wifi, and I haven’t had trouble connecting anything for at least 10 years. The WiFi is the only reason I purchased this controller.
I understand that Flame Boss has acquired BBQ Guru. Hopefully this will improve support for the Ultra Q, but they probably will just shut it down because they have a much better product already.
In summary, don’t buy this. Get something else.
I understand that Flame Boss has acquired BBQ Guru. Hopefully this will improve support for the Ultra Q, but they probably will just shut it down because they have a much better product already.
In summary, don’t buy this. Get something else.
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App only works in Bluetooth range
This is a great controller minus the Wi-Fi feature which is worse then useless. The one time was able to log in it glitched during a two brisket cook and ruined the meat. If you are new to this controller use the Bluetooth to set the cook and let it run if you are just shopping go with the digiQ manual only model. You or someone around the grill will need to keep tabs locally, don’t risk destroying expensive meat using the Wi-Fi set-up.
Yes, I have tried the recommendation of turning off Bluetooth. Since the latest firmware update the unit will not log into any Wi-Fi. Connection lights purple indicating a connection is established but screen says connection failed.
Spent $100 more then the digiQ which is basically what I have since the Wi-Fi does not work. Be warned, based on the number of complaints I doubt you will get one of the ones which seem to work.
Yes, I have tried the recommendation of turning off Bluetooth. Since the latest firmware update the unit will not log into any Wi-Fi. Connection lights purple indicating a connection is established but screen says connection failed.
Spent $100 more then the digiQ which is basically what I have since the Wi-Fi does not work. Be warned, based on the number of complaints I doubt you will get one of the ones which seem to work.
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Wifi
I bought the ultra q with hopes of Wi-Fi control. I have done everything the app tutorial said to do, however the app does not work as the video shows. I bought this specifically for the Wi-Fi capabilities and have been dissatisfied since I took it out of the box. I have several other controllers that are from other manufacturers and they work all the time as intended. I am a busy person and being able to rely on information being pushed to me as intended is important to me. I would like to see continued work on this device to make it as it was supposedly sold to me.
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Response from developer
Hi. We are aware that some users are having issues with Wi-Fi connectivity and are working hard to resolve the issue. We understand your frustration and sincerely apologize for this experience. We hope to have an update soon.
App is glitchy. The manual is hard to understand
I bought the UltraQ for my Kamado joe. The biggest driver to choose this was the ability to connect to my cell. My app does NOT show the option to connect to ShareMyCook. It’s not even present in the options.
The other issue is the app has “Smart Cook Settings” 1 thru 4 option, but nowhere does this say what any of them actually are.
And finally, as a beginner, I had no clue where the pit probe needed to be placed. The 1st time I put it in the coal basket. The manual could use some (or a lot) of work to make it clear to learn how to use this thing.
The other issue is the app has “Smart Cook Settings” 1 thru 4 option, but nowhere does this say what any of them actually are.
And finally, as a beginner, I had no clue where the pit probe needed to be placed. The 1st time I put it in the coal basket. The manual could use some (or a lot) of work to make it clear to learn how to use this thing.
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Reception and stability
High expectations for this not certain why after the 1.9 review approval.
I’m having stability issues with connection to Wi-Fi. I follow the email from the factory and have succeeded in connection. However, I still have stability issues. I have great Wi-Fi signal on my iPhone 4 feet away from the controller but unreliable connectivity to the control. Utilizing the chart feature requires connecting to the cloud and manual log on each time. The control functions well on standalone and Bluetooth holds temperature within 2° of target. Perhaps the antenna for the Wi-Fi is lacking. Going to search Google for alternative Controls.
I’m having stability issues with connection to Wi-Fi. I follow the email from the factory and have succeeded in connection. However, I still have stability issues. I have great Wi-Fi signal on my iPhone 4 feet away from the controller but unreliable connectivity to the control. Utilizing the chart feature requires connecting to the cloud and manual log on each time. The control functions well on standalone and Bluetooth holds temperature within 2° of target. Perhaps the antenna for the Wi-Fi is lacking. Going to search Google for alternative Controls.
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