Leave a Review Spectrum HOA
Waste of Time/Doesn’t Work
Have tried many times to register on this app to no avail. Typed in all the required fields correctly (& even the optional fields) but the “Register” button doesn’t function…ever.Hux56
Developer Response
Hey, Jux56, we’re very sorry you are dealing with these issues on our app. Please contact us at contact@spectrumam.com, and we will work with you to address these problems. Thank you!Difficult to Use
Very difficult to navigate within the app. Cannot see payment history.Anonymous_112233
Developer Response
We’re very sorry you are dealing with these issues on our app. Please contact us at contact@spectrumam.com, and we will work with you to address these problems. Thank you!Needs improvements
A lot of links open an in-browser dialog. I’d rather everything be a native iOS app experience and communicate with any remote server via API calls.
I’m also not a fan of how difficult it was to setup autopay. You have to manually input an amount. Why not be whatever amount is due?heydonovan123
Developer Response
heydonovan123, we’re very sorry you are dealing with these issues on our app. Please contact us at contact@spectrumam.com, and we will work with you to address these problems. Thank you!App is broken
I have t been able to successfully open the app since 11/21Nay Ree
Developer Response
Nay Ree, it seems like you don't have the most up-to-date version of the app. The easiest fix is to delete the app and then reinstall it from the app store. If this doesn't work, please reach out to us at contact@spectrumam.com.Horrible customer service
Spectrum has the worst customer service. All they provide is an email to contact them or management, then no one ever calls back. They're ON-POINT with hitting residents with violations, but the communication from us to them is a mess, or rather, non-existing. Then billing... I set up my account to have recurring payments cause I don't have time to be checking all my billing accounts every day of the month. Now I'm getting charged monthly for my quarterly assessment. I've been over-charged $1,300 over my annual dues and no way of recovering that money. I'm overpaid by over 3 yrs.
I NEED A PHONE NUMBER WHERE I CAN REACH SOMEONE ABOUT THIS!!Show lessAlmixin
Developer Response
Almixin, we were unable to find you in our homeowner databases. Could you please reach out to us using a contact method listed at https://spectrumam.com/contact-spectrumam/ for assistance?Can’t log on
Try to log on and it says “password or email incorrect,” …I have had the same email address since 1996.
So I click on “forgot password” it said “no account associated with this email.”
Okay, so I click on “register” for an account…guess what it said, yup “there is already an account registered to this email address”…lol.Show lessVdubbs
Developer Response
Vdubbs, we're sorry you're feeling frustrated. We would love to help you with the login issue you're experiencing. Could you email us at contact@spectrumam.com and explain the problem in the email, so we can identify and fix the issue with your account?An app worthy of the organization
Title is not a compliment. Like the website, often get stuck in login loops. Disorganized like the clown show which is Spectrum Association ManagementKtr____
Developer Response
Ktr, we're sad to hear you're experienced frustrations with the app. If you are still experiencing login loops, please reach out to us at contact@spectrumam.com or through our live chat feature at spectrumam.com.Don’t follow through
We are about to hit a year buying our home and in that span of time we’ve had about 3 hoa managers!
They are extremely quick to hand out violations but can’t get back to us ! Our pool is being taken over by non residents and spectrum believes cutting residents hours is solving the issue ?!!
We have asked for a board to be set, so we as a community can stop the damages to our amenities since the hoa manager isn’t doing it and is ALWAYS on vacation! This is ridiculous. Be on top of hearing the owners out like you are on top of handing out all of these violations! Making promises and not following through with them when said they would.Show lessmars131518
Developer Response
mars131518, we're sorry to hear that you're frustrated. As an HOA management company, we enforce HOA rules made by the board of directors, but cannot make decisions for the association. If you reach out to contact@spectrumam.com, we'd be happy to assist with questions and concerns about your association.No longer helpful
*Cannot view attachments/images sent from Spectrum.
*App doesn't save notes written to the HOA.
*Doesn't send phone notifications for notes or "violations."
Basically does nothing to help homeowners stay informed or in compliance. It has the potential to be very helpful but isn't being maintsined.BrassyOneOfMany
Developer Response
Thank you for your feedback on the app. We are constantly evolving the functions of the app over time and will continue to add new features, including notifications and other in-app tools. We would like to hear more about your specific challenges with viewing attachments and images as well as saving notes. If you do not mind, can you reach out to us at contact@spectrumam.com with your name and address and specifics on these issues you are experiencing with the app? We will investigate if there are any bugs and help you get the information you are looking for.Horrible App
This app constantly gives an error. I can’t pay my HOA dues because when I go to put my address, it does not allow me to type in the field. The app takes forever to load when it does work. It deserves 0 stars. The website isn’t any better.Amarie_08
Developer Response
Amarie_08, thank you for providing us with feedback. We're sorry to hear that you're having trouble using the app and website, and we'd like to resolve the issue for you. Could you reach out to contact@spectrumam.com to speak with a team member for assistance?
