Terrible app’
I’ve now had the Andersen unit for approximately 8 months. The unit itself is a great looking, study box and conceals the unsightly cable and plug when stowed.
The app’ unfortunately, for such an expensive, premium product, is woeful. On several occasions I’ve woken to discover the car has not charged. Some days it works just fine, some days it doesn’t work at all, even when settings and schedules remain unchanged. I have no confidence in the reliability of the app’.
How is it that the physical product is so good but the software behind it so bad? The company have been aware of these issues for years and have done nothing to address it.
Think twice before spending £1.5k on this fancy wall ornament. Other products are half the price and have a better app’.
The app’ unfortunately, for such an expensive, premium product, is woeful. On several occasions I’ve woken to discover the car has not charged. Some days it works just fine, some days it doesn’t work at all, even when settings and schedules remain unchanged. I have no confidence in the reliability of the app’.
How is it that the physical product is so good but the software behind it so bad? The company have been aware of these issues for years and have done nothing to address it.
Think twice before spending £1.5k on this fancy wall ornament. Other products are half the price and have a better app’.
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latest update (updated review as support fixed)
has broken the scheduler (not good when on octopus agile), reporting and now whilst the car does charge the app no longer recognises the car as being plugged in. The system is now useless other than as a plug in and charge manually box and is the most expensive on the market. When will you fix this?
update: I contacted support and Rachel asked for some info about my charger (screenshot from app was enough) she was able to make changes on their side and full functionality has returned …. so support sorted it out quite quickly … this I recommend anyone with issues contacts them … however this shouldn’t really happen on the first place hence 3 stars at this point
update: I contacted support and Rachel asked for some info about my charger (screenshot from app was enough) she was able to make changes on their side and full functionality has returned …. so support sorted it out quite quickly … this I recommend anyone with issues contacts them … however this shouldn’t really happen on the first place hence 3 stars at this point
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Currently Poor - Software holding back an otherwise decent system
Recent app updates have not improved Konnect+. My charger appears to be working, but I Konnect+ doesn’t seem to be seeing it. Despite having plugged in and charged a couple of cars over the past 10 days, Konnect+ has not ‘seen’ the charger since the 16th May 2023.
Plugging in a vehicle doesn’t garner any response from the app, the Home Screen just unhelpfully says “Please plug in a vehicle”. Clearly I’ve done that. I’ve tried cutting the power to my charger via the breaker and reinstating it a few mins later to no avail.
There is also the fact that they keep changing the app functionality without providing an in-app change log. An app this essential requires release notes that are presented to the user on first launching with a new version. Otherwise, confronted with new features/nomenclature the user is left confused as to whether things have broken. The “Please plug in a vehicle” terminology is completely new - it didn’t used to say that.
I appreciate that Andersen has changed hands, but if they want to be treated as a luxury player they need to up their game significantly.
Plugging in a vehicle doesn’t garner any response from the app, the Home Screen just unhelpfully says “Please plug in a vehicle”. Clearly I’ve done that. I’ve tried cutting the power to my charger via the breaker and reinstating it a few mins later to no avail.
There is also the fact that they keep changing the app functionality without providing an in-app change log. An app this essential requires release notes that are presented to the user on first launching with a new version. Otherwise, confronted with new features/nomenclature the user is left confused as to whether things have broken. The “Please plug in a vehicle” terminology is completely new - it didn’t used to say that.
I appreciate that Andersen has changed hands, but if they want to be treated as a luxury player they need to up their game significantly.
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Not out of the woods yet!
After months of stable usage, the graphs have started misbehaving. Charts showing charge when there was none, other days missing completely, even though the text report correctly records usage.
I’m hopeful new management will urgently address issues. This application has been a lame duck and must be a critical element in last Autumn’s demise.
As consumers we receive nothing at all in terms of communication, no updates, no coming soon features. No “wish list” responses. Not even a “bear with us”
Really disappointing. (Very encouraging to see new CEO recognises need to write to customers though)
As another reported, it’s not that hard to be a good supplier, esp when the hardware is so good!
I’m hopeful new management will urgently address issues. This application has been a lame duck and must be a critical element in last Autumn’s demise.
As consumers we receive nothing at all in terms of communication, no updates, no coming soon features. No “wish list” responses. Not even a “bear with us”
Really disappointing. (Very encouraging to see new CEO recognises need to write to customers though)
As another reported, it’s not that hard to be a good supplier, esp when the hardware is so good!
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This is the worst
This app has got to be the worst. Considering the expensiveness of the Anderson EV, I would expect an app that is reliable. The scheduler randomly disengages causing the care to charge during peak times. Lights going off and on at the unit. App takes forever to connect and then any changes takes ages to register.
Pretty useless app since the update.
Don’t bother buying an Anderson until they sort the quality of this app. Yuk.
Pretty useless app since the update.
Don’t bother buying an Anderson until they sort the quality of this app. Yuk.
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Linking charger to Wi-Fi
Had a new internet router. Thought it would be easy to link but 2 hours later no luck.
Phoned the helpline, they went through it with me but still no luck. They said it must be an issue their end. Good news is that the charge should still work even if not linked to the app, just security of charger always on.
Also since the latest update my car doesn’t always recognise that the car is plug in so doesn’t always charge overnight.
Great charger and app simple to use.
Customer helpline answer quickly.
Just need to fix issues quicker.
Phoned the helpline, they went through it with me but still no luck. They said it must be an issue their end. Good news is that the charge should still work even if not linked to the app, just security of charger always on.
Also since the latest update my car doesn’t always recognise that the car is plug in so doesn’t always charge overnight.
Great charger and app simple to use.
Customer helpline answer quickly.
Just need to fix issues quicker.
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Best looking charger on the market let down by its hosting and IT infrastructure
Without a doubt the charger and fitting and customer service at the outset were first class. The app and its reliability have been really poor and with out some decent permeant solutions this will ultimately have a negative impact on the company. Many reviews here speak to the unreliable nature of the charger combined with this app. Anderson really need to invest in a fix. Amazing looks if only it’s reliability was anywhere near as good!
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Same problem loosing Schedule +
Have logged in past of schedule being forgotten well it’s haves 3 times in the last 10 days. New fault my app will not connect to my A2 I’m just getting the wirly gig of doom. Done soft reset still won’t connect. Done Hard reset you hear the internals reset but no app so I can’t set up my times to charge my car unless I wait up till 00:30 to switch on my car will turn itself off after 4 hours as that’s all it needs.
Expensive plug in charger
Expensive plug in charger
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Really disappointed
Really disappointed by this app for all the reasons stated by other users. It worked perfectly for the first few months but now scheduling is gone, and now I’m trying to download reports to put in for my monthly expenses and it can’t do that either. Had I known all the problems I would’ve chosen another charger– Anderson are not cheap and you would like to think if you pay more you get more. With the benefit of hindsight, I wouldn’t buy from Anderson again.
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Nice Charger but weak app
The charger itself is very nice and tidy and was well installed. But I rely on the app to make sure that I charge during off peak hours. It used to work ok for some time but for the last few months, I’m either logged out or the schedule I’ve set goes missing so charging occurs at peak rate. Really annoying when you want to rely on it. Needs some work overall
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