This app is absolutely horrible and designed to give you a less than perfect score. Those of us at the mercy of Plymouth Rock and this app know what I’m talking about. I just finished taking a drive, which by looking at the map, appears to be a perfect drive. No “dings” for anything whatsoever. No medium or hard accelerations, harsh or medium breaking, I had no cell phone use, and had smooth, steady driving at the perfect time of day. You name it… it was a perfect drive. Or so I thought. I was rated an 84! Why? I ask when it should have rated 100! So there you have it folks, you will never get a 100 even if you drive excellently. It’s just not going to happen. I’ve been using this app for almost 500 miles now, 45 drives and I’ve yet to see a score in the 90s. My highest score was an 88… once. Yes, I’m getting a discount but these unfair scores and tracking my every move is getting to be ridiculous. I think I’d rather just pay the 8 percent extra on my insurance at this point.
Developer Response
Hi, we regret to hear that you are displeased with your recent experience with our app. We'd like the opportunity to discuss this with you. Please reach out to us at YUBISupport@plymouthrock.com at your earliest convenience to discuss how we can turn your experience into a positive one.Totally unclear what it takes points off. Does not separate if it’s me driving or being driven. Interprets my mountain biking trips and jogging as terrible driving. Why all this stupidity and customer torture??? Is not designed to improve your driving to any extent but just to let the insurance company spy on you to deduct points. I’m canceling my insurance with Plymouth as it’s simply ridiculous.
Developer Response
Hi there, we regret to hear that you had a negative experience with our app but would appreciate the chance to turn your experience around. Please reach out to us at YUBISupport@plymouthrock.com so we may assist you in moving forward towards a resolution. Thanks!Green arrows only so people stop complaining about low scores for no reason, guess what, it’s still broken. You can hide the numbers all you want but your algorithm must have been written by a chimp. Time of day, stupid. Smooth driving, stupid.
Smooth driving is fake and software bugs! I always be careful when driving on the road and highway sometimes score up and other days down (same my way drive in past).
Latest update broke everything. The app does not show the numbers/percentages anymore, only some stupid arrows.
Second review of this app and it’s still bad. Deducts points for literally everything and I work overnight shifts so my scores are always low even if i drive smoothly. I barely touch my phone while I drive, unfortunately there are some bumpy roads when I drive to work so there isnt much I can do there.
As of recent the app wont even open, it’s been consistently crashing on me and I cant go in to confirm driving scores. If I could give zero stars I would.
This app is the worst. You could drive like a driving instructor and still not get a good score. You have to stop for a bus route? Forget it! You will get points deducted for not driving smooth enough. You have to brake because the light switches to yellow and you think braking is better than getting a ticket? Doesn’t matter! You will get points off for a medium brake. Honestly, this app is a complete and total joke!
Developer Response
We sincerely apologize for the troubles you've had with YUBI 2.0. Please refer to the FAQs section within the app for more info on scoring, or email YUBIsupport@plymouthrock.com so we can look into your account in more detail. Thank you. – MLWe downloaded this app to help bring down our car insurance. We get a certain amount off for using it.
By all means I am NOT a perfect driver, but I absolutely do not touch my phone while driving and it doesn’t give me a perfect score for that category. Also, for smooth driving it depends on the route I take. If I take an extra bumpy road it brings my score down a lot.
Lastly, this just might be me but time of day for driving as a score is pathetic. I worked 2nd shifts and drive home every day at 11pm (I always get negative points for that)
Overall it could be really good, there are just things that should be fixed in order to give the most accurate results.
Developer Response
Thank you for your review. We understand that you are unhappy with our scoring and we want to address all of your concerns. Please email YUBISupport@plymouthrock.com so we can look into this for you. – MLFinally able to get a code after days of not receiving any to log in.Why is time of day even a factor,so basically people who need to drive at night are automatically getting a low score for if😒
I barely use my car; even though i drive slowly and only travel for short distances like 4-5 miles few times a week, it always shows that negative scores on smooth driving. Its impossible to get a score above 90. Useless.
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