Leave a Review SNCB/NMBS
Works great
Based on older reviews, I surmise that this app used to leave something to be desired.
However, I think it works great now once you're logged in. The routing works well and it has all the details you need. Buying the tickets is easy, and you can buy them for multiple people.
The only improvement I could think of would be to integrate Apple Pay, but I can understand not doing that since I don’t think it’s very popular in BelgiumShow lessJohanBE7
Can’t log in?
Every time I try to log in to purchase a ticket, I get a message that a “technical error has occurred.” What’s the point of this app?Kateyd21
Check the date
I am having the same problem as a previous review, where the date on the ticket in my basket is different from the date of the ticket I selected on the previous screen.Really_?
Developer Response
Hello Really, good news! The issue you mentioned regarding the wrong date in the basket has been fixed in the last version of the app (v.6.2). Thanks for your patience.^YGreat!
Good and easy way to navigate Belgium on the train.EdnaKrabbappel
Date changed randomly when entering checkout page
This is the most confusing app I’ve ever use.
It was my time using this app and I’m already deleting it now.
Firstly the filter was cleared after I created an account, which it asked me to do when I wanna checkout, causing me purchasing a wrong ticket (and then they don’t allow refund or changes on app🙄）
Secondly, I tried to buy a new ticket, and I noticed that they just the date I selected for no reason once I entered the checkout page, and when I go back and tried to edit the date, it showed the correct one on previous step. This is such a scam. I’m not using this app ever again!!!Show lessE……….mm
Developer Response
Hello E……….mm, good news! The issue you mentioned regarding the wrong date in the basket has been fixed in the last version of the app (v.6.2). Thanks for your patience.^YWorks great and love the little snowflakes
I just noticed the little snowflakes that brighten up the app icon - I love it! Whoever thought of this, kudos to you - it made me smile and feel more festive :) Also the app works great imo. I use it to book tickets on the fly which is so neat because it saves me time and anguish by not having to find and walk to a ticket booth. I also use it to see if my train is delayed, which it usually is but that’s not the app's fault.Show lessTreinreiziger101
Developer Response
Hello Treinreiziger101, thank you for your comment. We'll share your comment about the little snowflakes with our designer. I am sure he will be happy to read it. Have a nice day.^YMuch better now
I’ve read some of the one-star reviews of this app and sympathize with the frustrations of these users. They make some very valid and helpful observations. However, I think the developers really took the feedback to heart and worked hard to fix these gaps. I give it ⭐️⭐️⭐️⭐️⭐️ and had a very smooth experience with good UX. I entered my AMEX card information once, then it was a single click to purchase tickets for any subsequent trips. The “favorites” function is helpful as I can tentatively choose options for going to the airport, then purchase once I commit to a specific schedule.
One feature that would be additionally helpful would be to build an option to download the e-ticket to Apple Wallet.Show lessImmunologicalSynapse
Developer Response
Hello ImmunologicalSynapse, thank you for your 5 stars and feedback. We are happy you enjoy using our app, we continuously work on improving it. Thanks for your suggestion regarding the Apple Wallet, it's coming. ^YBroken app
The app stops working when you try to create an account. Useless.Sproesser
Lacks important details.
The app lacks important details. Say you want to go from Brussels to Bruges. The app tells you to get on a train at quay 6 at a certain time. The train will be labeled something else, like Ostende but the app won’t tell you that, nor will the app list all the stops the train makes so you can understand if you are on the right train or not. By comparison, a popular metro map app for Paris tells you get on a train at. A certain station and time IN THE DIRECTION of “xyz” and most often lists the number of stops before your destination. We used this app for 2 days I Belgium and ended up in the wrong train about 50% of the time.
In addition, you can not access the raw time tables, nor can you see which trains left a station at any time from a given station. You can’t even look up the train you may be on if it has left the station.
Best get as many time tables as you can and figure it out manually yourself.Show lessDjh0000002
Developer Response
Hello Djh0000002, sorry you didn't really enjoy travelling with our app and thank you for such detailed constructive feedback. You've actually pointed out some important improvements that are planned in future versions. Regarding direction, it is actually indicated as such on Journey iInfo screen (screen you see when you select an itinerary) : *number of train* TO *direction* (eg : IC 1536 to Ostende). Intermediate stops are also available but they are hidden by default behind label "journey info", which is not clear enough. We will make changes. Thanks again for feedback ! ^YBug tickets OffPeak
Toujours impossible de valider un trajet avec le ticket offPeak!JMP1050
Developer Response
Bonjour JMP1050, désolé. Nous sommes en train d'apporter les corrections nécessaires. En attendant, voici une solution temporaire : utilisez le planificateur d'itinéraire comme si vous planifiez votre voyage, sélectionner un trajet et cliquer sur "j'achète mon ticket", vous verrez un message qui vous propose d'utiliser "votre multi", cliquez sur "utiliser votre multi". Vous atterirez sur un écran où il vous sera possible d'activer un trajet. En espérant que ça aide. Bien à vous. ^Y
