Leave a Review SNCB/NMBS
App won’t even open
This app is so broken that after you install it you can’t even open it. I’ve tried reinstalling it and tried restarting my phone and everything. It’s all up to date. The app literally just doesn’t even open.Mergplatelip
A terrible app
I tried to purchase a multi trip pass but it does not show in the app. I guessed one must create an account in our order to do so. But when I tried to create an account, after entering all the information, it never sent the verification email that is needed to validate the account. I gave up. I should have read the reviews first.Show lesslz2006
Can’t create account
Tried to set up an account but no activation email was ever received, so deleted the appDewdz
Not functional
The app used to be great. Now it doesn’t function, can’t buy ticket, can’t log in. Currently it’s useless.IngramB
Developer Response
Thank you for your feedback Ingram. If you would like to give us more information, please email us at newapp@nmbs.be so we can investigate the problem you're experiencing with trying to log into your account.Crap don’t download
Doesn’t workstef sf
Say what??
Be aware that if you buy a ticket thru the app, you have to be able to show it on your phone when being checked on the train… And unfortunately most of the time the phone signal on the train seems to be insufficient to do just that. In addition, when you either take a picture of your ticket, or print it, neither one is deemed to be acceptable for the train conductor, and you’re obligated to buy a new ticket!Show lessxchavee
Poor privacy protection. Impossible to create and account!
The account creation screen will always go blank as soon as I tap in the password field. iPhone SE (1st Gen/2016) with ios 15 ( ios 16 is not available on this phone.) Had to create an account on their website instead.
Buying a ticket with this app is time consuming ( a few mins) and stressful! On top of this the last thing I want to use is a phone to buy a ticket when I am in a hurry. For comparison: it takes me 25 seconds to buy a WeekendReturn ticket from a machine in Brussels-Centraal using a stressfree process. I timed it.
Poor privacy protection - We have to set up an account when there is no real requirement except for an SNCB privacy and data grab. SNCB put up the price of the paper tickets so that we all have to install the app. This penalises those who do not have a smartphone, and those who phone battery runs out during the journey, and those who have eyesight problems looking at screens such as the disabled and the old. These people already have a smaller income, and yet they are penalised. Tickets: We cannot print the tickets! Which means we could buy a ticket, our phone battery runs out, or the phone breaks, and we have to buy a nee ticket. It's a win for SNCB but a great loss for the customer.Show lesskeudhaleiwufherlisugh
Times not consistent with reality
Just missed a train which was mentioned 18 mins delayed while it left on time.Lecteur98000
App works for seeing schedules but doesn’t work to buy tickets
Account activation email to make account to buy ticket never goes through. Just take this option off until it actually works. WhatsApp technical support was not helpful either.DanAug1984z
Ridiculous
The website tells you to buy your multi ticket at a discount via the app, but the app doesn’t let you buy the ticket. Waste of time.kimjuliehansen
