SNCB/NMBS User Reviews

NMBS / SNCB

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Much better now

I’ve read some of the one-star reviews of this app and sympathize with the frustrations of these users. They make some very valid and helpful observations. However, I think the developers really took the feedback to heart and worked hard to fix these gaps. I give it ⭐️⭐️⭐️⭐️⭐️ and had a very smooth experience with good UX. I entered my AMEX card information once, then it was a single click to purchase tickets for any subsequent trips. The “favorites” function is helpful as I can tentatively choose options for going to the airport, then purchase once I commit to a specific schedule.

One feature that would be additionally helpful would be to build an option to download the e-ticket to Apple Wallet.

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ImmunologicalSynapse

a year ago

Response from developer

Hello ImmunologicalSynapse, thank you for your 5 stars and feedback. We are happy you enjoy using our app, we continuously work on improving it. Thanks for your suggestion regarding the Apple Wallet, it's coming. ^Y

Broken app

The app stops working when you try to create an account. Useless.

Sproesser

a year ago

Lacks important details.

The app lacks important details. Say you want to go from Brussels to Bruges. The app tells you to get on a train at quay 6 at a certain time. The train will be labeled something else, like Ostende but the app won’t tell you that, nor will the app list all the stops the train makes so you can understand if you are on the right train or not. By comparison, a popular metro map app for Paris tells you get on a train at. A certain station and time IN THE DIRECTION of “xyz” and most often lists the number of stops before your destination. We used this app for 2 days I Belgium and ended up in the wrong train about 50% of the time.

In addition, you can not access the raw time tables, nor can you see which trains left a station at any time from a given station. You can’t even look up the train you may be on if it has left the station.

Best get as many time tables as you can and figure it out manually yourself.

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Djh0000002

a year ago

Response from developer

Hello Djh0000002, sorry you didn't really enjoy travelling with our app and thank you for such detailed constructive feedback. You've actually pointed out some important improvements that are planned in future versions. Regarding direction, it is actually indicated as such on Journey iInfo screen (screen you see when you select an itinerary) : *number of train* TO *direction* (eg : IC 1536 to Ostende). Intermediate stops are also available but they are hidden by default behind label "journey info", which is not clear enough. We will make changes. Thanks again for feedback ! ^Y

Bug tickets OffPeak

Toujours impossible de valider un trajet avec le ticket offPeak!

JMP1050

a year ago

Response from developer

Bonjour JMP1050, désolé. Nous sommes en train d'apporter les corrections nécessaires. En attendant, voici une solution temporaire : utilisez le planificateur d'itinéraire comme si vous planifiez votre voyage, sélectionner un trajet et cliquer sur "j'achète mon ticket", vous verrez un message qui vous propose d'utiliser "votre multi", cliquez sur "utiliser votre multi". Vous atterirez sur un écran où il vous sera possible d'activer un trajet. En espérant que ça aide. Bien à vous. ^Y

App won’t even open

This app is so broken that after you install it you can’t even open it. I’ve tried reinstalling it and tried restarting my phone and everything. It’s all up to date. The app literally just doesn’t even open.

Mergplatelip

2 years ago

A terrible app

I tried to purchase a multi trip pass but it does not show in the app. I guessed one must create an account in our order to do so. But when I tried to create an account, after entering all the information, it never sent the verification email that is needed to validate the account. I gave up. I should have read the reviews first.

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lz2006

2 years ago

Can’t create account

Tried to set up an account but no activation email was ever received, so deleted the app

Dewdz

2 years ago

Not functional

The app used to be great. Now it doesn’t function, can’t buy ticket, can’t log in. Currently it’s useless.

IngramB

2 years ago

Response from developer

Thank you for your feedback Ingram. If you would like to give us more information, please email us at newapp@nmbs.be so we can investigate the problem you're experiencing with trying to log into your account.

Crap don’t download

Doesn’t work

stef sf

2 years ago

Say what??

Be aware that if you buy a ticket thru the app, you have to be able to show it on your phone when being checked on the train… And unfortunately most of the time the phone signal on the train seems to be insufficient to do just that. In addition, when you either take a picture of your ticket, or print it, neither one is deemed to be acceptable for the train conductor, and you’re obligated to buy a new ticket!

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xchavee