Leave a Review TAP LA
Pure garbage. Just like MTA.
Tried to register my TAP card. Kept getting “server error”. Tried again until finally it said “card already registered.” Meaning it worked. Then I tried to add my credit card info. Photo taking wouldn’t scan card. So I entered my info manually. App didn’t like the 1/2 in my street address. Had to start all over and fudge my address. Finally registered my credit card, but app did nothing when I tried to add money to my tap card. Just kept asking me to purchase. I’ve never seen such a broken app! Guess I’ll be paying cash when I take the bus! MTA is in the Stone Age.Show lessUnable to Load Fare on App
Has anyone else been having trouble loading fare through the app? It’s been giving me issues for weeks and really inconvenient when I forget to do it through the website. Takes up to an hour for it to be loaded on your card when purchase through the website. This app is meant to be a convenient way for commuters. Only convenient thing about is the knowing when the bus will arrive.Show lessApp malfunctioning and terrible customer service
The app stopped working by not allowing me to add stores value. I deleted the app and redownloaded it twice to no avail. After this malfunction, I called customer service to remedy this problem. They added funds to my card and said they would be available for use in an hour (weird to not be available upon payment but I digress). Several hours passed and the funds are still pending. Called customer service again and they are not responding. It’s unfortunate. 1 star.Show less