Terrible
The app rarely worked when tapping while travelling the bus network. Further more the bus drivers didn’t want to offer any advice on how to resolve the error or care that I was unable to pay the fair with the app.
Pure garbage. Just like MTA.
Tried to register my TAP card. Kept getting “server error”. Tried again until finally it said “card already registered.” Meaning it worked. Then I tried to add my credit card info. Photo taking wouldn’t scan card. So I entered my info manually. App didn’t like the 1/2 in my street address. Had to start all over and fudge my address. Finally registered my credit card, but app did nothing when I tried to add money to my tap card. Just kept asking me to purchase. I’ve never seen such a broken app! Guess I’ll be paying cash when I take the bus! MTA is in the Stone Age.
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No use for visitors
Doesn’t except foreign mobile numbers or postcodes. Useless for uk visitors
Unable to Load Fare on App
Has anyone else been having trouble loading fare through the app? It’s been giving me issues for weeks and really inconvenient when I forget to do it through the website. Takes up to an hour for it to be loaded on your card when purchase through the website. This app is meant to be a convenient way for commuters. Only convenient thing about is the knowing when the bus will arrive.
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App malfunctioning and terrible customer service
The app stopped working by not allowing me to add stores value. I deleted the app and redownloaded it twice to no avail. After this malfunction, I called customer service to remedy this problem. They added funds to my card and said they would be available for use in an hour (weird to not be available upon payment but I digress). Several hours passed and the funds are still pending. Called customer service again and they are not responding. It’s unfortunate. 1 star.
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Useless App
don’t bother with this app. Use the physical card instead I know it cost the ridiculous two dollars for the card but you’ll save yourself losing money when you can’t transfer funds from one to another. Somehow I ended up with three cards and lost $16 on the two virtual cards that I couldn’t consolidate. Also, you can’t use a Bluetooth keyboard to set up an account and the only way to do it is on the smart phone. So you’ll spend a ridiculous amount of time typing in your information one finger at a time.
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You can’t create an account
Any time I’m presented with more than about a dozen keystrokes to put in from an tiny on-screen smartphone keyboard I reach for a bluetooth keyboard. Developers: here me loud and clear on this. You CANNOT use a smartphone on-screen keyboard for more than a few words. Even the complicated passwords everyone wants us to use are impossible. So I could find no way to create an account without resorting to an hour of letter-by-letter on-screen typing. I guess I’ll have to go find a YT video on how to use this transit system. Every new system is an all-day project to figure out. No wonder people just give up and drive. California Legistlators: Please pass a bill to force all of these transit districts to use a universal fare and ticketing system.
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Unreliable App and Rip off
GPS, movement of the bus is inaccurate. Often I encounter that no bus is arrived on the scheduled time but GPS shows the bus is passing through at the bus stop where I’m waiting at. “Ghost bus “?
This app doesn’t show the money you add to TAP and use it right away. You have to wait to use it for after 30 minutes. My laundry card even shows the balance immediately and able to use it right away. And if you don’t use the money loaded on Tap in 14 days, they take your all money. Often the status of loaded money shows just pending and it’s never activated to use. Poorly developed, unreliable and worst app for the customer.
This app doesn’t show the money you add to TAP and use it right away. You have to wait to use it for after 30 minutes. My laundry card even shows the balance immediately and able to use it right away. And if you don’t use the money loaded on Tap in 14 days, they take your all money. Often the status of loaded money shows just pending and it’s never activated to use. Poorly developed, unreliable and worst app for the customer.
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Wrong time stamped
If you ever need the bus to get somewhere, leave ahead of time ALWAYS
no matter how hard they try, they dont get the accurate time stamped as to when the bus will passed your stop.
If the bus is delayed or the one you waiting on is not passing for whatever reason, and you look at the app to see where it is, the app will tell you "DUE NOW" while the bus is legit 10 stops away and 15 minutes or more late.
Always leave with time to spare.
no matter how hard they try, they dont get the accurate time stamped as to when the bus will passed your stop.
If the bus is delayed or the one you waiting on is not passing for whatever reason, and you look at the app to see where it is, the app will tell you "DUE NOW" while the bus is legit 10 stops away and 15 minutes or more late.
Always leave with time to spare.
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“Invalid Selection”
I used to use this every day for a virtual Tap card on my phone, worked great, could refill it instantly with in apple wallet. Until one day it stopped. No matter what I do, every tap reads “Invalid Selection” at a fare box and I stand there looking like an idiot. I even registered a new second virtual card, same problem. Now I use a plastic tap card again. But don’t use this app to refill that plastic card — it can sometimes take 2, 3, 5 days even until a fare refill finally registers to it. Just use the metro tap website to refill, and this app if you want to quickly check how much you have left. That’s about all it’s good for.
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