Works well but prep in advance
I used it on an iPhone and it works pretty well/straightforward. I was really nervous because of the previous low reviews but it was easy to add funds and tap for the train (Not sure about buses though). One thing though is data is spotty in areas of LA so it can be tricky for you to reload funds quickly. So prep beforehand (No previous tap card required btw)
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Not as bad as the reviews say
Read the reviews and expected the app to not work when paying on the bus. But I haven’t encountered that type of issues yet. Only inconveniences are the bad UI design, and the loading times to reload your card. I would understand how that can be an issue if you don’t have enough for the bus at that moment. But it can be easily solved by checking your balance before you do your trips
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Add money to the TAP Card app and still can’t pay from the app?
Okay, first time taking the bus from Ontario Airport to head West towards my destination. First time taking the bus ever in SoCal, in fact.
Anyway, read up on how to navigate my way with buses from 2 different transit agencies, and how the process can be touch-less. Well, tried to pay and nothing to scan from the app. I never had a physical TAP Card with the info to register. The driver didn’t know how it worked either, but let me stay on the bus anyway. So I have funds on the Tap app if I ever figured out how to use it.
Ah do ma.
Anyway, read up on how to navigate my way with buses from 2 different transit agencies, and how the process can be touch-less. Well, tried to pay and nothing to scan from the app. I never had a physical TAP Card with the info to register. The driver didn’t know how it worked either, but let me stay on the bus anyway. So I have funds on the Tap app if I ever figured out how to use it.
Ah do ma.
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Card loading & reloading works fine
Disclaimer: I haven’t used this app for navigation at all. I use google maps - but the mobile card works fine.
I was skeptical about this app after seeing all the negative reviews (especially issues reloading mobile tap cards).
I’ve only used it for about a week, but the loading and reloading process has worked fine for me.
•Charging me the correct amounts (free transfers for 2 hours).
•Keeping track of my transit history.
•Storing money on the mobile card.
•Reloading card speeds are fine (I was on Wifi).
Five stars. I’ll edit this review if I start having any of these issues I’ve read about.
I was skeptical about this app after seeing all the negative reviews (especially issues reloading mobile tap cards).
I’ve only used it for about a week, but the loading and reloading process has worked fine for me.
•Charging me the correct amounts (free transfers for 2 hours).
•Keeping track of my transit history.
•Storing money on the mobile card.
•Reloading card speeds are fine (I was on Wifi).
Five stars. I’ll edit this review if I start having any of these issues I’ve read about.
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Too Unreliable
I’ve dealt with a lot of apps that are inconsistent with when it’s functioning at a high level, I’m pretty forgiving and patient. This app is on a whole new level, I wouldn’t even call it inconsistent…it’s very consistently not working.
Either products can’t be purchased or I put funds in; see that it’s taken from my bank, and it doesn’t show up on the app account.
Ive tried different bank cards, credit cards, Apple Pay…..it’s all the same.
At times you get a nice bus driver that lets you on, other times you get berated for “trying to get a free ride”.
LA is a big city with a large amount of its residents using their metro. A lot of us don’t live near places we can just load up tap cards and the app is essential to travel.
It’s really sad that one of the “best” cities in the world puts so little money and effort into supporting their inhabitants.
Either products can’t be purchased or I put funds in; see that it’s taken from my bank, and it doesn’t show up on the app account.
Ive tried different bank cards, credit cards, Apple Pay…..it’s all the same.
At times you get a nice bus driver that lets you on, other times you get berated for “trying to get a free ride”.
LA is a big city with a large amount of its residents using their metro. A lot of us don’t live near places we can just load up tap cards and the app is essential to travel.
It’s really sad that one of the “best” cities in the world puts so little money and effort into supporting their inhabitants.
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For one of the largest cities in the USA transit app this is GARBAGE
How do you have this app active for this long without having it actually working? I try loading money and it eats it constantly. I try to add money to my card and it just randomly won’t let me add any money for hours on hours the app legit doesn’t work past 10pm everyday??? Your tap card will randomly decide to stop working on your phone and then when you try and add a new one you get hit with the “card is waiting to be activated”. Customer service is a complete joke. And finally the fact that the app itself will just crash for no reason constantly my god how can this experience get any worse for someone who has no choice but to take public transit?
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Easy peasy
Not sure why everybody seems to be having trouble but it was an extremely smooth experience downloading the app and adding the tap card to my Apple wallet.
Tapped it on the 30 bus line and it worked perfectly!
Tapped it on the 30 bus line and it worked perfectly!
The Freaking Worst
If you need to park, just get a regular tap card. This only works if you are taking it without needing parking. Yesterday I paid for parking with my credit card since the machine kept saying it didn’t accept my type of tap card, I try that again today, but it said since I used the parking with my credit card yesterday without a tap card, I would need a tap card side to go up and buy one and come back down to parking so it added time and made me late. Like c’mon. At least make it functional.
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The app has to be a joke
My first time visiting LA and I got to say it has been a stressful experience with the tap card I got from the Apple Wallet. Aside from the initial balance I have been unable to add any money to it. It either fails right away when I try to manage the card on the tap app or from the wallet app it eats your money and does not add the balance to the card. Now I want to know where is my 10 bucks from Apple Cash and my credit card that are now gone without me getting the balance added to it. I just feel like a 🤡
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Worst App - How do you buy a d@mn ticket
This is the worst, impossible to use garbage app. Metro website directs customers to download this app to purchase train tix in advance. But there’s no link to purchase tix. I added $ to create a TAP card but I still can’t find anywhere to purchase tix. Now the app is holding my $ hostage 🙄I’m also unable to find outbound train service to the station I’m trying to reach which is on the same line (Redondo to Hawthorne/Lenox). No schedules are displayed. I’ve spent way too much time trying to navigate this disaster app. What an embarrassment LA Metro.
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