Can’t reload TAP card
It’s good to buy the card and load the card the first time but it doesn’t let you reload the card. when you click to add fare it gives you an error message saying it can’t load those features so i have to log on on the actual web browser if i want to reload my tap card. pretty inconvenient if you forget to reload and try reloading before the bus arrives which in my opinion is what the TAP app should be about.. convenience but uhhh yea it lacks that aspect.
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Trash
Discriminates against foreigners and doesnt work
Not even worth 1 star
I guess this is what happens when government entities contract out things to the lowest bidder. You get lowest bidder quality apps. Can’t reload the tap card. Why even bother having an app? It’s trash and the fact metro wasted taxpayer money on a trash app is kind of infuriating. Waste money on an app that doesn’t work. Waste money on police that don’t work. Waste money building a rail system that with no grade separation making trains wait for a traffic signal. Waste waste waste
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Barely functional.
Be me, trying to add money: I try to add it through the app first, loads for 30 seconds until it tells me I can’t do it. “That’s fine,” I tell myself, instead try to do it through phone settings. I get the notification that it went through, but no money appears on my card, despite evidence of it going through. Try multiple times until I just decide to give up.
Do not download this app. It barely functions whatsoever.
Do not download this app. It barely functions whatsoever.
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Of All The Features, Only One Really Works
The app is decent for adding a virtual tap card to tour wallet and paying fare through that. Aside from that, the search bar is unresponsive, it doesn’t usually load bus times for routes, and when you can get a list of stops for a route you have to figure out what “Inbound/Outbound” means otherwise you could end up referencing the time for the wrong direction. Frankly, just use google maps if you wanna plan a trip, since it also tracks the metro buses.
UPDATE: In an incredible turn of events, Metro has decided to eliminate 1-day and 7-day passes. The app is barely functional as is and certain stations have a problem with cleanliness and accessibility but sure, give more people a reason to fare jump.
UPDATE: In an incredible turn of events, Metro has decided to eliminate 1-day and 7-day passes. The app is barely functional as is and certain stations have a problem with cleanliness and accessibility but sure, give more people a reason to fare jump.
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For one of the largest cities in the USA transit app this is GARBAGE
How do you have this app active for this long without having it actually working? I try loading money and it eats it constantly. I try to add money to my card and it just randomly won’t let me add any money for hours on hours the app legit doesn’t work past 10pm everyday??? Your tap card will randomly decide to stop working on your phone and then when you try and add a new one you get hit with the “card is waiting to be activated”. Customer service is a complete joke. And finally the fact that the app itself will just crash for no reason constantly my god how can this experience get any worse for someone who has no choice but to take public transit?
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So Far So Good
I’m sure it isn’t perfect because I can see all the complaints here in the reviews, but on my first time using the app instead of the card it’s pretty convenient.
Might as well support this system until it gets better.
Might as well support this system until it gets better.
It works great!
I don't understand why this app doesn't have 5 stars. You just download the app and charge your tap card when you purchase value. It's very easy to do. I charged it this afternoon from my ipad and later on I was able to use it on the bus. I purchased $5 value and now after going round trip I've got $3.25 left.
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Almost great
Not the most user friendly. I liked transit app better. Problem, it doesn’t show rail lines often even though I am just a 6 minute walk from the C line. When I use trip tool, it provides few choices. Please include rail lines more and give me the choice to put it as a required criteria in the search. Thanks
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Useless if you’re visiting LA from abroad
Impossible to use Tap App if you’re from out of the country. No option to sign up from abroad. No option to enter foreign mobile number. Forced to go to a vendor and pay more for a physical tap card instead of being able to use the free technology. Very disappointed.
