Baha Smart App User Reviews

Baha Smart App

Cochlear Limited

Medical

Top reviews

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Does the job

Its working great so far.

Joel1082

2 months ago

Response from developer

Thanks Joel1082 for your review. We’re delighted you’re finding our App useful and appreciate you sharing your experience – Cochlear Customer Service

Lack of investment is inhibiting those with disabilities

Every time I open the app it will freeze and not respond so that I cannot connect to my external microphone. It’s pathetic that maintenance updates haven’t been done in over 7 months at this point. Please for the love of god have a team address active bug issues because it’s hurting people like me with hearing aids.

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Sawyer_99

2 months ago

Response from developer

Thanks Sawyer_99 for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

This version of the BAHA app is absolutely unreliable

This app refuses to connect to my BAHA to my compatible iPhone 65% of the time which means I cannot adjust the volume on it or stream audio from my iphone to the BAHA. I am profoundly hard of hearing. Without the BAHA audio streaming, I cannot hear on my iphone- totally defeats the purpose of owning and wearing a BAHA. I can’t listen to music. I can’t watch movies. I can’t watch TV. Renders it completely nonfunctional and completely USELESS for me and I cannot function w my day to day activities consequently. Somehow I am constantly losing my BAHA programming and I have to drive 45 mins each way for my audiologist to reprogram /reconfigure my BAHA in order for it to work again. It is relared to this horribly designed BAHA app that is 65% nonfunctional. Never, ever had these problems w my old BAHA and with the older version of this app. FIX this SO I CAN HAVE RELIABLE functioning usage OF MY BAHA 5 COCHLEAR! GD!!! I cannot function without the app and my Baja working togethet correctly. It is a $6000+ plus hearing device after an $18,000 implant surgery to help me hear/function that doesn’t work 65% of the time. I can’t function day-to-day like this. I’m going to get a lawyer and sue you.

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Frowning

3 months ago

Response from developer

Hi Frowning , sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

BAHA 6 difficult to connect !!

I had a BAHA 5- now 6- but the connection to the screw is terrible!!! So hard to connect- it makes me cry. Half time I have to go back to my old BAHA to connect. Why did they change the connection? It is horrible. I am so disappointed.

CW🐊

3 months ago

Response from developer

Hi CW🐊, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

Noise reduction

Is there any way to turn the noise reduction off on the every day setting , I hate it ,,,, responce pointless ???

rigersssss

6 months ago

Response from developer

Hi rigersssss , sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

Won’t pair

Useless if it won’t pair to the app. I have deleted, reinstalled. The issue is the app as it still works with the older version. My phone shows the Bluetooth connection being established with the sound processor. Big disappointment.

Josie pose

7 months ago

Response from developer

Thanks for letting us know Josie pose. We’re sorry you are experiencing this issue. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

BAHA smart and iPhone 11.

I bought a iPhone 11 because I was told the current app BAHA 5. Took me 3 weeks to get the BAHA Bluetooth to work on my phone. Cannot get the app itself to work though. Will not connect Tony phone and therefore no level control. Will return to old app and stay there until it stops working though you say there will be no further support of the app!!

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Suez lamb

7 months ago

Response from developer

Thanks Suez lamb for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

The App crashed!

I can’t even open the app at all. Please fix this issue.

missmaganda143

8 months ago

Response from developer

Hi missmaganda143, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

Will not pair

It will not connect to my BAHA. I've tried everything including calling Cochlear and no one can help. Now that they've deleted the old BAHA
app I can't control anything. This is ridiculous to be this dependent on an app and not be able to control anything. Do better Cochlear I didn't pay this much money to virtually all control gone

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KATE A AUSTEN

9 months ago

Response from developer

Thanks KATE A AUSTEN for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Download issue

Not sure if my app was upgraded. Went straight to usual spot when activating cochlear ear app. Went from red to green in about 3 second. Didn’t show usual download

Bama0

9 months ago

Response from developer

Thank you Bama0 for sharing your experience. We’re always looking to improve the experience with the App and your feedback can help us do that – Cochlear Customer Service