Baha Smart App User Reviews

Baha Smart App

Cochlear Limited

Medical

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The app doesn’t detect my sound processor, or it will drop out the sound processor.

My app doesn’t work the way it did when I first got my baha 6, and now I have 2 which makes it more difficult to use

p.hannan

9 months ago

Response from developer

Hi p.hannan, sorry you’re having trouble. So we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Totally Useless

The app detects bluetooth, connects, and then fails to detect the sound processor. Every single time.

If you get this processor you have to learn how to adjust the volume on the processor itself because the app is completely unreliable.

Glen in NJ

10 months ago

Response from developer

Hi Glen in NJ, sorry you’re having trouble. So we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Phone upgrade

I got a new iPhone I went from iPhone 11 to my iPhone 15 pro max and the app is not compatible. Talk about a major disappointment
Not to mention with the last upgrade everything is gone and nothing that is in the settings I can figure out to use
I had a home setting,cruise setting, work setting, amusement parks settings, everything was so different to my lifestyle now I spend more time adjusting settings than enjoying what I can hear.

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Keshond

a year ago

Worthless

The app cannot work with IPhone 15. My audiologist didn’t know, and I just discovered it after 2 full days of trying. Surely a warning from Baha would have been appropriate. Baha incompetence just cost me $1000, because now I will have to buy another phone that’s compatible, perhaps a 14.

Bobweis

a year ago

Response from developer

Thanks Bobweis for sharing your experience with our App. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Reinstall doesn’t help!!

Uninstalled and reinstalled the app twice! Still not working. What are you doing to help people like me who could use the old app just fine and now we can’t use this one barely at all? Fife is a working app please! The old 6 app worked. Thus one does not! Help us! I did what you said. Still doesn’t work!!

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BAHAbroken

a year ago

Response from developer

Thanks for taking the time to let us know about your issue BAHAbroken. We’re sorry you are experiencing this. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Unable to use with Shazam

Unable to use this audio device with Shazam (have to disconnect the device each time) can you work on an update so we can use the audio device with Shazam please , thank you!

Anonymousss84745

a year ago

Response from developer

Thanks for taking the time to let us know about your issue Anonymousss84745. We’re sorry you are experiencing this. We recommend you log out and log back into the app, or uninstall then reinstall the app. If the issue persists, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Terrible App

Thankful the device works better than the app. Got a new phone and now cannot get the app on the new phone to connect to my device.

NolaOrlando

a year ago

Response from developer

Thanks for taking the time to let us know about your issue NolaOrlando. We’re sorry you are experiencing this. We recommend you log out and log back into the app, or uninstall then reinstall the app. If the issue persists, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

New UI is AWFUL!!

Why can’t you select a profile from the app UNLESS you make a custom profile? I have to use the button on top of my processor to select 1-4 profiles. Not just touch the profile in the app! Why? Was the phone controlling the processor confusing it and making the units going into flight mode, never to return!?! This new user interface is terrible. Give us the option the touch and select profiles WITHOUT having to use the processor button to cycle through the profiles!! Please listen to your users. For once.

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BAHAbroken

a year ago

Response from developer

Smart App

This is an amended review - I have been using the smart app now for a year and despite a rather basic layout and an unexpected restart a couple of times which deleted my ‘favourites’ settings, the app has been great and I use it everyday to get the best from my Baha 6s. However, now the app has been updated, the functionality has gone backwards. Like others at first it appeared the symbols disappeared and it wasn’t clear how to select the different strings… also it made it impossible to tell on the my Apple Watch which setting was selected. Having now deleted the app off my iPhone and reinstalled it - I have the symbols! I still have to scroll through all the options to get to my favourites but at least I can now see the settings better on the phone and watch. It would be good if there was better customer support for this app as I still think it’s great and very helpful in getting the most out of my aids!

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louandandy

a year ago

Response from developer

Thanks for taking the time to let us know about your issue louandandy. We’re sorry you are experiencing this. We recommend you log out and log back into the app, or uninstall then reinstall the app. If the issue persists, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Latest update bug

Since the latest update the app will not change the program. It appears to in the UI but there is no audible confirmation from the device and when you exit and go back in, it is still set to the default. Using my iPhone I can change accessibility functionality I can change it but not with the application.

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Markc49

a year ago

Response from developer

Thanks for taking the time to let us know about your issue Markc49. We’re sorry you are experiencing this. We recommend you log out and log back into the app, or uninstall then reinstall the app. If the issue persists, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service