OMNI CCU User Reviews

OMNI CCU

OMNI Community Credit Union

Finance

Reviews Summary

Positive highlights

🤩

This app hasImpressive offering

🤝

This app hasWonderful staff

💻

This app hasCustomizable dashboard

📲

This app hasConvenient mobile banking

🏆

This app hasAmazing credit union experience

Negative highlights

🏧

This app hasLimited ATM withdrawal options

🕰️

This app hasLong wait times at drive-through

🔍

This app hasUnclear transaction details

🏷️

This app hasRemoval of transaction tags

🔒

This app hasInability to pause/cancel cards

🔀

This app hasDifficulty transferring between accounts

🔍

This app hasLack of pending deposit visibility

🤯

This app hasConfusing and less user-friendly app update

🧭

This app hasInaccurate balance tracking

🚫

This app hasUnreliable mobile deposit feature

Top reviews

Most RecentHighest RatedLowest Rated

Not bad.

The app isn’t super bad, however there are some fixes that would bring it to 4 and 5 stars. The flaws that I’ve noticed are that the actual balance and available balances sometimes don’t add up and the one feature that would really bring the app up to par would be making pending deposits visible to the members like many other banks and credit unions do. The credit union staff can see pending deposits but the customers can’t on the app or online platforms. If there is a way to make that happen it would be an awesome perk that would save the employees of the credit Union a lot of time taking phone calls and save the members time not having to make them.

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Jayson Alan

4 years ago

Response from developer

Hi there! Thank you for your feedback. We want to help you make the most of our new Digital Banking. Please contact 866-666-4969 and our team will be able to answer any questions and provide assistance.

Works great. Love the community union.

Love it, and is up to date always.

BobbyPopenhagen

4 years ago

Stevens Jacob

My app keeps asking me to update every time I want open it on my IPhone
Other than that service is great!

Thanks

jakester310

4 years ago

Stuck in a loop

I try to logout and it just takes me back to the passcode screen. I want to log out!!

BoblK

4 years ago

Do NOT like the “upgrade”

In typical retail fashion, an “upgrade” is just a different look with even more problems than before. The previous app was easy to navigate and easy to tell what the transactions were and where they were originating from. This new app erases all of that. It feels convoluted and overly complex. On a good number of my transactions, I can’t even tell where they’re from without tapping on the transaction itself. The transfer process between members is also now more complicated than it needs to be, requiring sets of suffixes and numbers that I’m not ever sure where they come from, rather than simple the name and account number you were transferring to. I thought maybe I’d get used to it after awhile, but I haven’t. It’s still just as infuriating today as it was when I downloaded the new app. To sum it up, it’s extremely disappointing

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Bucket O'Chicken

4 years ago

Response from developer

Thank you for your feedback, and we want to help you make the most of our new app. Please contact 866-666-4969 and our team will be able to answer your questions and provide assistance on how to use our new app.

Awesome

The app is indispensable. It has come in extremely handy since I had it installed. I use it to pay bills; transfer funds, and check my account for unauthorized activity.

Starsystemx

4 years ago

Response from developer

Hi there, thank you so much for your feedback. We really appreciate you taking the time to share your thoughts and are glad you're enjoying our new app!

My credit union

OMNI’s website has a lot of information. It is easy to read and navigate to specific items that you want to see.

PokeyPony

4 years ago

Response from developer

Hi there! Thank you so much for your feedback. We appreciate you taking the time to share your thoughts!

New Format

Much too busy. The ease of navigation has gotten much more difficult

carp722020

4 years ago

Response from developer

Not happy with upgrade

The title says it all unfortunately. I haven’t used it for long but so far it looks more confusing than better user friendly.

coffee 54

4 years ago

Response from developer

Hate the new updated app!

The new update is terrible! You have to open each transaction to see who it was for, doesn’t give you a running total after each transaction, no graphs available... doesn’t seem like a step forward.

Kookzter