OMNI CCU User Reviews

OMNI CCU

OMNI Community Credit Union

Finance

Reviews Summary

Positive highlights

🤩

This app hasImpressive offering

🤝

This app hasWonderful staff

💻

This app hasCustomizable dashboard

📲

This app hasConvenient mobile banking

🏆

This app hasAmazing credit union experience

Negative highlights

🏧

This app hasLimited ATM withdrawal options

🕰️

This app hasLong wait times at drive-through

🔍

This app hasUnclear transaction details

🏷️

This app hasRemoval of transaction tags

🔒

This app hasInability to pause/cancel cards

🔀

This app hasDifficulty transferring between accounts

🔍

This app hasLack of pending deposit visibility

🤯

This app hasConfusing and less user-friendly app update

🧭

This app hasInaccurate balance tracking

🚫

This app hasUnreliable mobile deposit feature

Top reviews

Most RecentHighest RatedLowest Rated

Multiple accounts

I dislike your new app very much. We have multiple accounts both checking and savings under one name. It is nearly impossible to easily transfer from one account to another because there are no accounts numbers listed for any of the accounts. Each time I make a transfer it is a stab in the dark whether I am getting the correct account. If I use member transfer I now have to remember account codes instead of account numbers to make a transaction to the correct account or carry a “cheat sheet” to correlate the correct code to the account I am making a transaction on. I do almost all of my banking on line. The previous app was so much faster and easier. I have talked to the local branch and the main office. They asked me a month ago to be patient while they worked this out. I have heard nothing.

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Another frustrated member

4 years ago

Dark screen

I love all the information but hate the dark screen. It makes it difficult to read

v coak

4 years ago

Response from developer

OMNI online banking

I really preferred doing my banking on my Desktop. It seemed more secure and much easier for me. Now I have to do my banking from my iPad because it won’t except my browser anymore.

wheel freak

4 years ago

Response from developer

Hi there! Thank you for your feedback. We want to help you make the most of our new Digital Banking. Please contact 866-666-4969 and our team will be able to answer any questions and provide assistance. We recommend the following browsers (current major release): Microsoft Edge, Firefox, Safari, or Chrome,

new app

i hate this new update. i want the old app back. this is not user friendly, it’s more difficult to use. i liked how the old app was set up so much better and i don’t know why we had to get this app. i liked the color coding-red for when something was taken out of my account, and green for when something got deposited. and how the app would open up to my checking account not my savings.

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tx1858

4 years ago

Response from developer

Hi there! Thank you for your feedback and we apologize for your experience. We want to help you make the most of our new Digital Banking. Please contact 866-666-4969 and our team will be able to answer any questions and provide assistance. We are here to help.

Tricky

While visually more appealing, this new app is a bit less user intuitive. There’s a lot more scrolling and tapping to get to where you want to be sometimes.

My biggest issue though, is that the old app would pull pending transactions from your available balance, making it much easier to keep track of what you have so as not to over spend. This one does not do that at all. I have to do a butt ton of subtraction to figure out where I’m sitting. Unfortunately, I already overdrafted my account because I thought this app would work the same way as the last, and keep a semi-accurate running total by pulling pending transactions out of the available balance, but alas, it does not. Part of me wonders whether this was an oversight on the part of the developers or a sneaky trick to get a bunch of NSF fees out of the people who were used to the old app.

Also, all of my alerts I set up are gone. I went to the new app and turned them on there and they still don’t work. I add alerts to tell me when my balance changes, as an added level of security, but I guess it doesn’t really matter if the balance never changes because the pending charges sit for a week, and aren’t pulled from the available balance anyway.

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dbicnekr

4 years ago

Omni

This app doesn’t show pending deposits
And it should
Plus it is not very user friendly

aplle360

4 years ago

Original app was better

This app is much more difficult to manage. The other app showed me when my payments were due right on the first page. This one you have to dig around. Not user friendly. Bring the old app back.

BethnLonnie

4 years ago

Response from developer

Hi there! Thank you so much for your feedback. We want to help you make the most of our new Digital Banking. Please contact 866-666-4969 and our team will be able to answer your questions and provide assistance.

Mobile deposit

I have had several problems with your mobile deposit. It either has trouble reading the check the picture I take within the lines isn’t a picture that shows up and it gets rejected and I have to do it again I’ve even had to have a check taken in and deposited in person because it said there was an intruder in the account. Just a few of the issues I’ve had with mobile deposit other than that everything‘s great

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TPerrone1976

4 years ago

Response from developer

Hi there! Thank you so much for your feedback. We want to help you make the most of our new app. Please contact 866-666-4969 and our team will be able to answer your questions and provide assistance.