Scam!
I contacted the Habio support team on April 7th, 2024 right after they charged me the first time. Then on July 5th, 2024 they charged me again and I contacted them again to cancel my subscription. And now on October 3rd, 2024 they charged me again! I emailed them again right away.
Now they reply to this review with lies: there is no place in the app or website to cancel the subscription. The only way is to email them.
I contacted Visa and they told me that the only way is to request to replace my credit card number which I will do.
Apple you need to remove this scammers from your store!
Response from developer
Hello! We were unable to locate any support requests from you in our system. However, we did find your subscription and have processed a full refund. Please check your email for the details. If you need any further assistance, don't hesitate to reach out. We're here to help!
Horrible!
Response from developer
Hi! We’re truly sorry to hear about your experience and completely understand your frustration. It seems there has been an issue with the subscription cancellation process. Please keep in mind that Habio is a multi-platform app, and the cancellation process varies depending on where the subscription was activated. We take all refund requests seriously and review them in accordance with our policy. To resolve this matter as swiftly as possible, please reach out to our support team directly at habio@support-team.app, and we’ll do our best to assist you. We are committed to providing clear and efficient support and appreciate your understanding and patience while we work to address your concerns. Best regards.
I was initially skeptical about using a habit tracker
Response from developer
We're so glad to hear that Habio has helped you change your perspective on habit trackers and transform your lifestyle! The daily reflections feature is designed to provide meaningful insights and foster mindfulness, and we're thrilled to hear that it's had a positive impact on you. Thank you for sharing your experience!
Arch
Response from developer
We are thrilled to hear that Arch. Habio has become a valuable tool in your daily routine! Thank you for your kind words about our customization options, habit tracking features, and intuitive design. We're glad to be part of your journey towards self-improvement.
Massively disappointing communication on payments
Response from developer
Hello, We apologize for any inconvenience caused. We carefully review all refund requests in accordance with our policy. We don’t want you to have a negative impression of our service. Therefore, we kindly ask you to contact our support team via email at astroline@support-team.app or through the contact form in the app. Please make sure to include your username and the ticket number #DG4J8E when you reach out so that we can resolve your case as quickly as possible. Best regards!
DO NOT DOWNLOAD
Response from developer
We are very sorry that you were unhappy. Unfortunately, we are not providing a free trial at the moment, but we offer a low price for the trial period Perhaps you may have made a mistake when purchasing. Possibly, you wanted to choose a trial version and purchased an annual product. In any case, feel free to contact us, via the support form in the app or by email: habio@support-team.app. We will do our best to help you resolve the issue.
HABIO IS A SCAM!!!!
Response from developer
Hi! We are sorry that you have such an issue. We strictly follow our policy and do not charge users without their consent. According to the description of your case, it looks like you have purchased an additional in-app product, Workbook Please get in touch with us through support form or via e-mail habio@support-team.app. We will check this issue. Kindly refer to this review by specifying your username so that we can quickly sort out your case. All the best.
Scam!
Response from developer
Hello! We apologize for any inconvenience caused. We don't charge twice for the same thing. According to the description of your case, it looks like you made purchase of in-app product. We’re sorry to hear that you didn’t enjoy our workbook. Please note that all terms of purchase for our digital services and products were provided transparently before the purchase and are also described in the relevant policies. We don’t want you to have a negative impression of our service. Therefore, we encourage you to reach out to our support team via email at habio@support-team.app or through the contact form in the app. Please mention your username when you contact us so we can quickly resolve your case. Best regards.
Scam/Trap
Response from developer
Hello! We apologize for any inconvenience caused. We don't charge twice for the same thing. According to the description of your case, it looks like you made two purchases of different additional products(Habits workbook and ADHD workbook), besides trial. Please note that all terms of purchase for our digital services and products were provided transparently before the purchase and are also described in the relevant policies. We don’t want you to have a negative impression of our service. Therefore, we encourage you to reach out to our support team via email at habio@support-team.app or through the contact form in the app. Please mention your username when you contact us so we can quickly resolve your case. Best regards.
Too expensive and no humain!
Unfortunately my state of mind was very bad at that time so I didn't use it. I actually opened the app once and my mind was immediately overwhelmed so I never went back.
It seemed very complicated to me.
The problem is not there but after the two weeks of trial I tried to cancel so that they don't charge me more time but I couldn't even find where to unsubscribe in the application and saw As I accessed this app through an ad on Facebook (or Instagram), the purchase was not on my "Apple" list (which I didn't know until today). So I thought my purchase would stop there but after 14 days, they charged me almost a hundred dollars for an additional 6 month trial!!!
I then wrote to them explaining my situation in a very transparent and honest way but I received no kind words or understanding from them. And even though I asked them to cancel this second transaction the same day they charged me!
They said I didn't cancel before the renewal date even though I did the same day.
Even after a few email exchanges, they still show no human feeling.
Thanks to my bank which normally does not reimburse these things but which understood and was lenient given my difficult time.
Even without my health problem, I think this application is too much expensive.
Response from developer
Hi! We are very sorry that you are dissatisfied with our app. We strictly follow our policy and do not charge users without their consent. It is possible that the auto-renewal subscription was not turned off, which may have led to the subsequent charges. We strive to provide a helpful and easy-to-use platform for all our users. Thank you for sharing your concerns with us. Please get in touch with us through support form or via e-mail habio@support-team.app. With respect.
