Leave a Review Ducati Connect
Will not connect to iPhone running 17.6.1
Riding DesertX 2024 and running iPhone 14 on IOS 17.6.1. Phone connects with link app fine but will not connect to this rendering all the features and licence redundant.Revni
Developer Response
Dear Revni, we thank you for your feedback. We would like to inform you that your bike model is not compatible with the Ducati Connect App but only with the Ducati Link App. Should you need further support from our side, please contact our Ducati Support team: https://www.ducati.com/ww/en/company/customer-service Thank you, the Ducati team.Unreliable
Shockingly temperamental, can’t rely on it. The 3 way interface between the Nav system, the phone and the bike is flawed. Needs a major system update. However when it does actually work it’s Majic. It’s a shame and let’s down superlative motorbike fit for any touring adventure.220compass
Developer Response
Dear 220compass, thank you for the feedback. If you have any needs and would like to provide us with further details, please contact our Ducati Support team: https://www.ducati.com/ww/en/company/customer-service Thank you, the Ducati team.Music
It would be great to have the option to connect to SpotifyJag Duc
Developer Response
Dear Jag, thank you for the feedback. At the moment the only compatible app is Sygic, which we provide a free Premium licence. However Ducati is actively working with its suppliers to improve the service offered. If you have any needs, please contact our Ducati Support team. Thank you, the Ducati team.Disappointed..still
Just had my first spin out on my new MTS V4 Rally Radar, traded in my V4S and sadly the issues with Connect seem worse. Not sure if it’s the bike or the new App update issued last month - I’m running latest iOS and all my apps are up to date. The Sygic map is effectively blank other than the small direction/next turn box in the top left corner and distance to go etc. given the cost of these bikes, you’d think Ducati would sort it properly once and for all. Safe to say the Ducati Connect app is utterly hopeless.Show lessBovrilinc
Developer Response
Dear customer, thank you for your review. We would like to inform you that we have released an update to the app that improves its operation and stability, and hope that you can change your review. Please also check with your trusted dealer that your Multistrada has SW dashboard at least v. 25. Please do not hesitate to contact us at our customer service, we remain at your disposal. Thank you, the Ducati team.Truly horrible app
I have 2 Ducati motorcycles that I love. They are artful in design and performance. The Ducati Connect app is the complete opposite. It is cumbersome, buggy, invasive and in-artful in every meaningful respect. From one day to the next, or even from one same-day ride to the next, it can’t complete or sustain the WiFi pairing. Nearly every ride starts with an unexpected re-pairing of the WiFi connection. Then, the WiFi connection frequently drops mid-ride. Ducati Connect requires always on tracking, so my iPhone frequently alerts me a day or so later that the app is still tracking my every movement. It is shameful that Ducati hasn’t made this app even marginally functional in 4 years.Show lessDfom
Developer Response
Dear customer, thank you for your review. We would like to inform you that we have released an update to the app that improves its operation and stability, and hope that you can change your review. Please also check with your trusted dealer that your Multistrada has SW dashboard at least v. 25. Please do not hesitate to contact us at our customer service, we remain at your disposal. Thank you, the Ducati team.2024 diavel v4 won’t connect
My phone is paired, I tried pairing twice already, but the app keeps saying it failed. Garage for something that is over $30kf1-fan not taken
Developer Response
Dear customer, thank you for your review. We would like to inform you that we have released an update to the app that improves its operation and stability, and hope that you can change your review. Please also check with your trusted dealer that your Multistrada has SW dashboard at least v. 25. Please do not hesitate to contact us at our customer service, we remain at your disposal. Thank you, the Ducati team.Useless app. Borderline dangerous.
The app uses a wifi connection between your phone and the bike that needs to be restarted through multiple steps every time you turn off the bike, or get a phone call, or use another app, or just because it feels like it.
Even after you get it running, and before it disconnects, there is only one choice for navigation (Sygic) and no streaming music. And again, if you get a call, poof disconnected so, dont. Texts? HahaHa.
Also, you need to leave your phone unlocked and the app open, so it needs to be in the phone pocket with the usb plug or youll be dead battery land in :30. So, forget your phone and someone else will have your unlocked phone in their grubby hands.
The only good thing this app has going for it is that it is so bad nobody will use it.Show less3kull
Developer Response
Dear customer, thank you for your review. Our team will continue to work to improve the operation and stability of the Ducati Connect system and we hope that this will change your review. Please do not hesitate to contact us at customer service: https://www.ducati.com/ww/en/company/customer-service. Thank you, the Ducati team.Terrible app
This is a nice concept but the way it works is terrible. Your phone needs to stay on with an active screen for this app to connect to the bike. After about 10 minutes your phone is so hot you can barely hold it. Surely Ducati can find a better way for the phone to connect to the motorcycle rather than cooking one’s phone.Show lessPJG1958
Developer Response
Dear customer, thank you for your review. Our team will continue to work to improve the operation and stability of the Ducati Connect system and we hope that this will change your review. Please do not hesitate to contact us at customer service: https://www.ducati.com/ww/en/company/customer-service. Thank you, the Ducati team.Terrible systm
Being on a motorcycle, you can afford to try and fix the app every hour or so. Ended up buying a gps to mount on the bike.Johano.nz
Developer Response
Dear customer, thank you for your review. We would like to inform you that we have released an update to the app which improves its functioning and stability, and hope that it will change your review. Please do not hesitate to contact our customer service, we remain at your disposal. Thank you, the Ducati team.Utterly useless
I’m now on my 4th Multistrada and was hoping that on the V4 they would have finally sorted out all the issues which plagued previous versions and apps.
Initially it was encouraging, it paired the phone and headset fairly easily and I managed to get the Ducati Connect app working and could see my music, play a track, skip tracks (couldn't seem to turn the volume up or down on the bike but I guess I can do this on the headset). This was all in the garage before riding.
First time I rode the bike it told me there was a problem with the phone, I stopped relaunched the app, got it working and started the music but as soon as I rode off the same error message although now I had music playing and no way of stopping it (unless I turned the headset off).
It tells me I need to leave my phone unlocked and on whilst using the App, but this seems incredibly old fashioned, and wasteful and would be drawing power from the phone the whole time (I'm not even sure that is possible with an iPhone 13 to leave it 'unlocked')
The whole Sygic app seems pants, I didn't manage to get this working on the bike and I'm certainly not going to subscribe to it in order to get access, which it seems to be telling me I need to do after my free trial runs out.
I was hoping it might be a good option to use for short trips when I didn't want to mount the Sat Nav.
Why can’t Ducati just pay the licence fee and get Apple CarPlay, then we could use any navigation app we wanted.
Looks like I will revert to my Garmin Zumo XT.Show lessTwin4Me
Developer Response
Dear customer, thank you for your review. Our team will continue to work to improve the operation and stability of the Ducati Connect system and we hope that this will change your review. Please do not hesitate to contact us at customer service: https://www.ducati.com/ww/en/company/customer-service. Thank you, the Ducati team.
