I’m be used Ferryhopper for years and it always makes island hopping super easy.
I highly recommend.
Developer Response
Hello,
It's fantastic to hear that you've been sailing smoothly with Ferryhopper for years! We're thrilled to be your go-to for island hopping and truly appreciate your recommendation. If you ever have any questions or need assistance planning your next adventure, don't hesitate to drop us a message. Here's to many more seamless trips! 🚤
Warm regards,
The Ferryhopper TeamI booked tickets for a ferry from Corfu to Sarandë for hours after my flight would land but my flight ended up being delayed so I contacted support to change the tickets. I was told that they would contact the ferry company and try to change to the next day for me and that I would receive an email update. Hours later I never received an email update so I went back to the chat, I could see that the person who helped me was online within the last 15 minutes so I went ahead and asked if there was any update. I saw that they read my message, I went out of the app to check my email to come back to see that the chat was no longer there. The employee must have deleted. The integrity of their support employees is really questionable so much that I don’t want to use the app ever again. I was able to call the ferry company myself once in Greece from the hotel phone and they changed it no problem.
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Developer Response
Hello,
We're truly sorry to hear about the inconvenience you've experienced. It's important to us that we clarify the situation, as our team is committed to providing reliable and attentive support.
Please rest assured that it is not in our practice for conversations to be deleted or for inquiries to go unanswered. In fact, there is no possibility of us deleting a chat. There may have been a technical issue that caused the disappearance of the chat, and we are looking into this to prevent any future occurrences.
We understand how important it is to have peace of mind when traveling, especially when dealing with unexpected changes like flight delays. We want to ensure that your experience with Ferryhopper is nothing but positive.
If you still need any help with anything, or if you would like to provide some more details so we can examine the case, please send us a message.
Kind regards,
The Ferryhopper TeamThings that haven’t worked:
Ferry location
Downloading tickets
AI chat when there is issues
Can’t choose seats
What has worked:
Selling me a ticket
I had to pay 2 euros each to print my tickets from the ferry company. This despite a having bought on the app.
Developer Response
Hello,
Thank you for taking the time to share your feedback with us. We're sorry to hear about the issues you've faced and we appreciate the opportunity to address each point:
Ferryhopper offers e-tickets for companies that support this option. If you encountered difficulties downloading your tickets, we'd like to understand what went wrong and ensure it's fixed for future travels.Also, although Ferryhopper strives to provide a seamless digital solution with e-tickets, we unfortunately don't have control over the ferry companies' policies regarding charges for printing tickets at the port. We empathize with your frustration regarding the additional cost and will continue to advocate for more traveler-friendly practices.
The port location information is provided directly by the ferry operators. If there has been a discrepancy, we'd like to investigate and correct it. Please contact us with more details so we can look into this matter.
Our AI chat is designed to help us receive, prioritize, and handle requests efficiently. If it did not meet your expectations, we would love to hear more about your experience to improve our service.
While ferry companies typically allow passengers to choose seat types (e.g., economy, business), selecting specific seats is often not available. We understand this can be inconvenient and are always in talks with operators to enhance this aspect of the booking experience.
We're committed to making your journey as smooth as possible and would like to resolve these issues to your satisfaction. Please reach out to us with further details so we can assist you better.
Warm regards,
The Ferryhopper TeamAm from the Bahamas and only my American card worked that was frustrating however once I used my USA card the process of purchasing was seamless
Developer Response
Hello,
We're sorry to hear that you encountered some hurdles but are glad to hear that things went smoothly with your American card. Your feedback is super valuable, and we're constantly working on improving our payment system to support more options. If you have any further questions or need assistance in the future, don't hesitate to reach out to our customer support team.
Warm regards,
The Ferryhopper TeamPlease add Amex as a payment
Developer Response
Hello,
We appreciate your suggestion to add American Express as a payment option on Ferryhopper. Your feedback helps us improve, and we're always working on ways to make our services more convenient for our travelers. Your comment will be forwarded to our team and reviewed by them.
In the meantime, if there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out to us.
Kind regards,
Ferryhopper TeamHad previously bought tickets with this now can’t get it to open to check in -view the tickets etc no problems with the phone have deleted and reloaded- hard reboot etc plenty of hard drive space. Other travel apps working ok. Fault is with the App
Developer Response
Hello,
Thank you for reaching out and I'm sorry to hear that you're experiencing issues with the Ferryhopper app. It sounds like you've already taken some great troubleshooting steps by reinstalling and rebooting your device.
In order to assist you better, we would need you to contact our team through the Contact section on our site/app, providing some more details regarding this issue. We will be more than happy to be of help.
Kind regards,
Ferryhopper TeamThis app was great while it worked. Since sometime in the last week, it doesn’t open at all and only shows a blank white screen. I’ve tried deleting and reinstalling but it’s still the same. It’s just as well that I has saved my ferry tickets as PDFs.
Developer Response
Hello William,
We're really sorry to hear that you're experiencing issues with the app. It's great that you had your ferry tickets saved as PDFs, but we definitely want to get this sorted out for you so you can use the app smoothly again. Could you please reach out to our support team at support@ferryhopper.com? They'll be able to guide you through some troubleshooting steps and help resolve this issue as quickly as possible. Thank you for your patience and understanding!
Kind regards,
Ferryhopper TeamBooked a ferry from Corsica to Sardinia. Arrived to the port with signs saying ‘all Moby ferries cancelled.’ Immediately went on the FerryHopper app and messaged for clarification and was told that the ferry was still due to arrive. An hour later a staff member finally arrived and told us all that the Moby ferries had been cancelled since the day before, due to maintenance problems. The next two hours were hell! Since then have not received an email or notification from this app or Moby to tell me that my ferry has been cancelled. Would not recommend. On top of that, our first ferry to Corsica with Moby was also cancelled and we were not told of this until we arrived, by a helpful stranger. Not by staff, the app or Moby. The 24/7 help line on this app is not helpful at all. Do not recommend!
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Developer Response
Hello,
We are truly sorry to hear about the distress and inconvenience you faced due to the unexpected ferry cancellations. It is always our intention at Ferryhopper to keep our passengers informed and supported throughout their travel.
Please know that we rely on real-time updates from ferry operators to notify our customers of any changes. In this instance, it seems there was a lapse in communication from the operator, for which we sincerely apologize. We understand how critical timely information is, especially when it comes to travel disruptions.
We are looking into why the notification from Moby did not reach us in time to inform you, and we will take steps to prevent such an occurrence in the future. Your experience has been noted and will be used to improve our alert systems and customer service response.
Once again, we apologize for the situation and the frustration it caused. We value your feedback and hope to have the opportunity to restore your confidence in our services. Thank you for reaching out.
Kind regards,
Ferryhopper TeamDoes not work on my iPhone. Have downloaded a few times but the app remains a blank white screen so unable to use
Developer Response
Hello,
We are sorry to see you are facing issues with our app. Sometimes, a simple update can fix these issues. If you've already tried updating and the problem persists, it would be really helpful if you could send us a detailed message with your device model and iOS version, so our tech team can investigate further.
In the meantime, you can access all of Ferryhopper's features via our website, which should work smoothly on your mobile browser. We're here to help and get you back to planning your travels with ease. Thank you for your patience and cooperation!
Kind regards,
Ferryhopper TeamDon’t have an Apple, google or Facebook account so can’t use the Ferryhopper app as you need one of those to log on to the app. Seems odd that you can’t log on with a straightforward email address.
Developer Response
Hello,
Thank you for reaching out and sharing your concern. We understand that not having the option to log in with a standard email address can be inconvenient, and we truly appreciate your feedback on this. Our current login methods are designed to create a streamlined process for many users, but we're continually looking to improve and make our app more accessible to everyone.
We're committed to ensuring that all travelers have a smooth experience with our service, and your input is invaluable as we work towards this goal.
Kind regards,
Ferryhopper Team
Michigan Gold
MrsMart28
sekinken
mimibahamas
No_name_no_matter
Fdsc11022
WilliamV001
I hate Moby
GreekEMHA
ColR03
