Leave a Review Ferryhopper
Ferry
Very easy to use. Quick for info and tktsBill McK12
Developer Response
Hello, Thank you for the positive feedback! We were pleased to hear that our service was easy to use and that ticket purchase was quick. We strive to provide our customers with a pleasant experience when using our services and we are very happy that we were able to do so. Thank you for your review! Kind regards, Ferryhopper TeamFantastic
So easy to useSCKRE
Developer Response
Hello, Thank you for your kind words! We always strive to provide a seamless and hassle-free booking experience, and we are glad you were satisified. Thanks again for taking the time to share your review with us. Kind regards, Ferryhopper TeamDo not trust the arrival times listed on the app
The ferries add stops to your itinerary and they are not reflected on the app so you won’t find out until you are on the ferry. If you are on any kind of time crunch I would keep this in mind and add another hour or two to your planning. I’m not sure if it’s ferry hopper and the app that aren’t communicating or if the ferry companies are just doing their own thing, but it can add a significant delay to your projected arrival time.Show lessErnieDouglas
Developer Response
Hi Ernie, Thank you for taking the time to share your experience with us! We are really sorry that there was a delay in your trip. It is not common for ferries to be delayed. Sometimes, however, the ferry company may not be able to avoid it. In cases where this happens very close to the departure time, the ferry operator usually notifies the customer right away to ensure instant communication. Please let us know if you require any assistance. Kind regards, Ferryhopper TeamNever on time
Time listed is irrelevant making their service unusable.KLD5624
Developer Response
Dear Customer, Can you please give us some additional details on the issue you have faced, so that we can assist you accordingly? To be able to help you we need these details. Thank you in advance! Kind regards, Ferryhopper TeamDodgy app. Don’t use!
Arrived at ferry and tickets weren’t accepted.
Don’t use this app!Ljh42
Developer Response
Dear Customer, This doesn't sound right! Can you please send us an email at reviews@ferryhopper.com with your booking code, so that we can investigate the handling of your request and confirm what happened? Thank you in advance for your cooperation! Kind regards, Ferryhopper TeamTrips disappear
Trips always disappear from the app, seems pointless having itAka0483
Developer Response
Dear Customer, Thank you for taking the time to share your feedback. We always strive to offer an effortless and simple booking process and we are working toward implementing the creation of passenger accounts. At the moment, you can always access your booking on the app using your FH code and your e-mail address. Thank you again for your input! Kind regards,The schedule that they have is wrong
We took an NLG ferry that showed we would arrive at a certain time and we arrived and hour later! And this was happening every we took the ferry, minimum an hour late.
Do not trust this app for schedule!!!MishinFlight
Developer Response
Dear Customer, Thank you for sharing your feedback! We would like to confirm that the schedule updated in our app & website is the one received from the ferry operators. What seems to have happened in your case is the ferry operator might have delayed the departure time of your trip. Kind regards, Ferryhopper TeamCrappy app
First, I wasn’t able to access my trips without having the confirmation numbers which I had already input. Then it didn’t pull up all of my trips. Lastly, I was searching for a possible trips but it makes it difficult to change itineraries within a search, change dates, etc. It should be possible to easily cancel a trip search and start over again.
Basic stuff for a trip app.
Not impressed.Show lessjandy2222
Developer Response
Dear Customer, Thank you for sharing your feedback with us. In order to have all the trips you have booked on the app, you have to retrieve the reservation by using the FH code and the e-mail. Currently, we are facing an issue and sometimes the trips are removed from the app. We are trying to resolve it in order to deploy a solution on the next releases. In case you want to perform a new search, you may move to the search page and change the departure and destination ports. Regarding the date change it can be performed on the same screen and also on the results page after the search execution. We hope this brings some more clarity to the mentioned issues. Kind regards, Ferryhopper TeamGreat app spoiled by a few issues
Very easy to find and book trips. Unfortunately the app seems to “lose” my bookings every now and then so I have to re-enter one of them and then it finds the rest - weird. If you don’t have your reference number then you are stuffed. Would be better if you could set up an account to sync with the web app instead of having to enter your booking reference for each trip in order to add them to your phone.Show lessLectricStix
Developer Response
Dear Customer, We are really sorry to hear that you have lost all the trips and you have to retrieve them again. We have not received complaints from other users, so probably it was a sporadic issue. The user profile is a feature that we are currently implementing and will release soon and with it you will be able to create an account and keep all your data synced in both the mobile application and the website. Stay tuned! Kind regards, Ferryhopper TeamTrips keep deleting
Like another reviewer since last update all my trips have disappeared and need to re-enter them again. I did that but they have gone again. Something happened with the last update. Otherwise an easy to use app and display.Traveller to Greece
Developer Response
Dear Customer, Thank you very much for your remark. We will report the issue to the engineering team and we hope that we will be able to resolve it in the next releases. In any case, soon we will be able to launch a new user-profile feature with which users will be able to save all their data to their account. Thank you for helping us improve our services! Kind regards, Ferryhopper Team
