This is a GREAT app. Accurate, easy to use and updates regularly when the ferry schedules change…which they do alot!
Developer Response
Hello,
Thank you so much for the kind words! We're thrilled to hear that you're enjoying your experience with Ferryhopper and finding the app accurate and user-friendly. It's our goal to keep you updated with the latest ferry schedules, especially since we know how often they can change. Your feedback is incredibly valuable to us. Happy hopping and we hope you continue to have smooth sailings ahead!
Kind regards,
Ferryhopper TeamI had two ferries in Italy cancelled due to weather. I finally figured out how to chat a live agent (was not easy). Ferryhopper does not reimburse until they get reimbursed from the ferry operator. It’s been over a week, and I still don’t have a refund. Absolutely ridiculous. No other business works this way. Avoid times infinity.
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Developer Response
Hello,
We are sorry to know about the trouble you've encountered with you recent experience. This difficulty in communication is far from the seamless service we want to provide. Please note that the channels of communication, along with our working hours, can be found on our website and app, and the chat bot records the customers' requests out of working hours so that they can be dealt with as promptly as possible by our team. When it comes to cancellations decided by the ferry company, it is only standard procedure that we first confirm with them, and this is the way all third-party ticket providers operate. Rest assured that we will keep you posted with any updates.
Kind regards,
Ferryhopper Team
Kind regards,
Ferryhopper TeamI’ve reset phone even had an update the night before. So disappointed it’s not working for me.
Second ferry trip I’ve booked and still can’t get the app to show anything other than a blank white screen.
Developer Response
Hello,
We are also sorry to see the app did not work for you. Since it is difficult for us to determine the nature of the problem based on this comment alone, we would encourage you to get in touch with our team at support@ferryhopper.com, providing some more details regarding the step in which you encounter the issue. We are always happy to help!
Kind regards,
Ferryhopper TeamOur ferry was cancelled last minute due to “weather.” It’s been impossible to navigate Ferry Hopper customer service to get a refund and rebook. The internal link to modify/cancel a trip leads to an internal website error, and the chat bot just sends me in loops. Horrible experience. We can’t get a hold of an actual person or even a email address to send in documents and receive a refund. Never again.
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Developer Response
Hello,
We are sorry to know about the trouble you've encountered with you recent experience. Theis difficulty in communication is far from the seamless service we want to provide. Please note that the channels of communication, along with our working hours, can be found on our website and app, and the chat bot records the customers' requests out of working hours so that they can be dealt with as promptly as possible by our team. In case you haven't done so already, you can send us an email at support@ferryhopper.com, and the issue will be addressed with the urgency it deserves.
Kind regards,
Ferryhopper TeamI’ve reset phone even had an update the night before. So disappointed it’s not working for me.
Developer Response
Hello,
We are also sorry to see the app did not work for you. Since it is difficult for us to determine the nature of the problem based on this comment alone, we would encourage you to get in touch with our team at support@ferryhopper.com, providing some more details regarding the step in which you encounter the issue. We are always happy to help!
Kind regards,
Ferryhopper TeamAfter the latest update, I no longer seem to be able to log in with my email and password. Instead, it demands my Google/Apple/Facebook details. Shame, as the app itself is excellent
Developer Response
Hello,
Thank you for your kind words about our app. We are sorry you were not satisfied with the log-in process. Please note that it has been set up this way in order to facilitate locating and managing your bookings. Alternatively, you can always log in as a guest user.
Kind regards,
Ferryhopper TeamWe booked all of our ferry bookings for 4 people for a two week period through ferry hopper. So easy to navigate through the site but the best reason for the 5 star review was that one of our ferry legs was delayed and so we missed our connection to our next destination ( nothing to do with ferry hopper, all about the ferry company). The ferry company made us pay for the new connection and when I tried to claim a refund, the ferry company sent me back to ferry hopper. Ferry hopper not only gave me a complete procedure for claiming for our loss but also helped to find where our refund had been sent when then the ferry company failed to give me this information. So good on you ferry hopper. I will use you again and again
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Developer Response
Hello,
It is truly gratifying to see you were pleased with the service provided. We are glad you found the site easy to navigate and that we were able to assist you, even when things did not go as planned. We always strive to provide excellent-level service and we are happy we were able to do so in your case. We are looking forward to serving you again in the future.
Kind regards,
Ferryhopper TeamThe App used to work great, but after I upgraded my iPhone 15 Pro Max running OS17.1.1, it’s not working!
Now, when I open the App, I get the logo screen for a second, and then I get a blank white screen. I have deleted and reinstalled the App and still get the same results.
Please fix this issue.
Developer Response
Hello,
We are sorry to know of the technical difficulties you are experiencing and we thank you for providing feedback. Our team is already on top the issue, as it is probably a temporary problem with iOs devices. We appreciate you bringing the matter to our attention and helping us improve in the process.
Kind regards,
Ferryhopper Team This app has worked okay, it has very limited information about your ferry and no information about its location other than a map. On my last booking I went to the port it told me my ferry was departing from an hour in advance and turns out the ferry was in the opposite part of town and I missed it and lost all my money. Would not recommend
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Developer Response
Hello Molly,
We are sorry to see you did not have a pleasant experience. In order for us to investigate this case and improve the services or information provided, when needed, it would be helpful if you could send us some more details regarding your booking at reviews@ferryhopper.com.
Kind regards,
Ferryhopper TeamDeveloper Response
Hello,
We are glad to hear that you found our service fantastic. Our team is dedicated to providing superior service and it's great to hear that we made such a positive impression. We look forward to serving you again.
Kind regards,
Ferryhopper Team
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