I work in Ophthalmology and when I first heard about Zenni I asked others I work with. They said they were junk, no way progressive bifocal would line up, and not to waste my money. That was about five or six years ago! I ordered a pair, just to try them because they were so cheap. I’ve never ordered glasses anywhere else since! “ONCE” my progressive felt a little high. Our optician adjusted my noses pieces a bit and lowered it enough that it was still comfortable, the bifocal was out of my line of sight and I wore them for a year. Don’t let the cheap prices scare you. One of the technicians I work with bought some after I started and loved them. Now she has one of our old glasses displays at her house and has a color of glasses for every outfit. LoL….. I recommend Zenni to everyone. (My wife is an optometrist, so done tell her! Glasses is where she makes her money.)
All the basics are there, and you have most of what you need to get good glasses. My issue is in the details. The user experience design needs improvement. For example, I saved multiple images and videos trying on various glasses and my library was cleared without notice. Another issue, when going to checkout for the lenses it’s only organized in the first screen so when you want to go back you have to start over. Also, why isn’t polycarbonate impact resistance offered as an option on all glasses? I’ve chosen multiple frames only to get to checkout and find out they won’t apply the impact resistant lense to the frames I chose. Very frustrating. It’s also frozen and automatically closed out on me. I have to keep logging back in without notice that I was logged out in the first place. I think what’s in there is good, but hopefully they take the time to iron out the kinks in the user experience of the app. (I’m a consumer experience strategist so my eyes are also trained to notice these details). All that being said, I still use the app because it’s convenient and easier than any other option I know of right now.
Developer Response
Thank you for your review! We are always looking for ways to improve the app and we appreciate your feedback.Zenni’s prices, frame selection, and customer service is the best. Other on line services do not have the selection that Zenni does. I have been using them for years and have never been disappointed. This order I got the tint for migraines for the first time and I love it. I got the least amount of tint. That was in a progressive lense. Because I wasn’t sure how I would like the tint got bifocals, they work better for my close hobbies, I didn’t get the tint. I called Zenni told them I wanted to get bifocals with migraine tint, took glasses back no questions got store credit and just ordered new today. Now how can you go wrong there.
Definitely check it out before buying anywhere else I think you will like what you see. I get comments on my glasses all the time
I started ordering from Zenni after spending $500 on designer Spectacles and I would lose them, accidentally break them, or realize the designer glasses I purchased were very low quality. I have a pair of prescription glasses in my car, my bedroom, my living room, my office, and have even left pairs at various family members because the price per pair and the high quality of Zenni’s products make it affordable and convenient to order several pairs so I never have to worry about not having a pair of spectacles that not only allow me to see better improving my vision tenfold but also make me look sophisticated and intellectually superior or many of my friends and colleagues despite my immaturity.
Thanks Zenni.
I’ve been shopping at Zenni for many years and always been very pleased with the great frame selection and colors. However now it seems like the frame quality is just not the same. Also, frames are all very shiny where before usually there were more mat so I was more comfortable ordering more colors. The big thing this time were the sizes- I was trying to find some basic aviators to replace some that were lost - most of the sizes were Large. I’m a small or narrow medium - which most women are.
And there weren’t ANY brown frames - just rose gold and yellow gold. I was able to get a couple of pairs in those but was very disappointed at the lack of choices in both frame choices and sizes. You seem to have a huge selection of lenses and options on those but if I can’t find frames I like - or look decent on me - what is the point?
I’ve used Zenni before. App is decent. Lets you do virtual try on that’s better than website.
But their service is glacially slow. There must be other services with decent prices that don’t take forever to make and ship glasses. It can take almost a month between them waiting at least a week to even make the glasses and someone walking the glasses cross country with the slowest shipping available. Ordering premium shipping can make it much faster but it no longer because as good a deal. And if your prescription is high power, has astigmatism and or prism the charges keep piling up. $7 glasses turn into $70 glasses then throw in $20 shipping to make it arrive in reasonable time and the $7 glasses turned into $90, add in tax and in some places your now up to almost $100. And that didn’t include the coatings they push in you.
Then when you get the glasses you may discover misadjustment. No one to fit them to your face.
Bottom line, it may not be the deal it appears to be. Can be better off at a local place. Get your glasses in an hour, not a month. Make sure they fit and can be fixed or remade immediately rather than wait months.
Developer Response
Thank you for your review and feedback, we will definitely pass it on to our team! If there is a particular order you had trouble with, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.Selection and price can’t be beat. I love Zenni but this review is regarding the app. Trying on with the video is not helpful at all. Every pair of glasses look like they are way too large for my face. Some have the try on feature that works like a filter where the glasses magically appear on your face. I have to screen shot it with my camera and then look with my actual glasses (because I can’t see anything close up). But I get a real visual of what the glasses look like on my face. I wish all of the selections had this feature. Also, it would be a huge help if we could save our preferences when using the filtering process (color, shape, size, lens type, etc…). It gets old going through that process each time you log in. I believe it would make the entire process so much easier if these things could be addressed.
Developer Response
Thank you for your review! We are always looking for ways to improve the app and we appreciate your feedback. Make sure when using the Virtual Try On tool you have the right PD in there, and that should help! I’ve ordered from Zenni for the last 10 years, I still have my glasses from five years ago and they are in great shape. They offer everything you need, and at the most affordable price compared to any other company!
There are so many styles to choose from, and Zenni‘s website gives you so much information and answers pretty much any question you could have about glasses, even which face shape goes best with which lense shape.
I’ve had a situation where I ordered the wrong thing and the customer service got me the return label quickly and we got the issue fixed very quickly!
Will never order from anywhere else.
Developer Response
Thank you for your review, and for being such a loyal Zenni customer! I’ve seen ads and a few reviews for this. Seeing as I’ve been wanting to replace my lost glasses for cheap I wanted to try them out. I haven’t gotten a chance to even order though. The virtual try on feature isn’t great. It states to use a card to scale to the glasses, however it doesn’t even use that photo for the try on. Every time I reopen the app, my favorites items are gone. I tried to add a pair of glasses to my bag to check pricing and shipping, and after that point I’ve been met with a loading screen for at least 5 minutes. I restarted my phone and deleted the app and downloaded again and still nothing. When I went to try and add one of the protective cases to my cart, I kept getting a “user not authenticated” error. Seeing as there’s a lot of good reviews for this service I’m not sure why so many issues, but I’m hoping this is fixed soon as I’ve found a pair I really like.
Developer Response
Thank you for your review! Our team is looking into this now, and we appreciate you taking the time to provide the feedback! ❤️We LOVE ZENNI!!! I cannot express how grateful I am for how low these prices are and even the quality! It’s perfect! This is what it should be across the board for glasses everywhere! It’s mind blowing how expensive these other businesses can charge you! It’s robbery!
Anyway, We’ve been using Zenni for about 5 years now and the vast amount of times my sons vision has changed over the years. Omg and the amount of money we would’ve spent with how many glasses they went through just to get their correct prescription. Only because you know with little kids at a such a young age is it’s hard for them to be really specific with their vision test, I mean let along to even get them to sit still in a chair lol So yeah, I am so grateful for ZENNI ❤️ Thank you, Thank you, Thank You!
Oh and just a precaution, BE ABSOLUTELY SURE about your order. Size, PD and prescription etc.. just to avoid any hassle.. that’s the only negative thing I can say about zenni.
Developer Response
Thank you for your review, and for being part of our Zenni family!
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