For the past three days I’ve been excitedly trying to find a pair of glasses. I was given a gift card. If not for that, I would have gone elsewhere and may have glasses in my hand by now.
The app is not user friendly, in searching for glasses or saving Rx info, I’ve entered my Rx at least 7 times, and saved it! Only to be requested once again. The only pair of glasses that will look nice on, is the exact style I purchased 9 years ago. So much for new glasses!
I worked as an optician in the past and find this app, disappointing at best. I’m not saying the quality of product and service will be as milk toast as the app. This app needs a complete overhaul!
Keep it simple, to have to continue to go back and forth in all aspects of the shopping experience is not worth my valuable time.
Charts for lenses and prices would be a much more fair way to go. Not to mention the ease.
I think of the number of orders I placed in a day as an optician and find this app is certainly losing the company sales and customers.
Best of luck to the brave out there.
Developer Response
Thank you for your review and feedback, we will pass it on to our team!My husband recently told me about how much he loved his glasses from Zenni Optical but I was a little skeptical about buying frames without physically trying them on, but I decided to give it a try since I was up for a new prescription. I went online and searched through the frames, virtually tried them on, easily picked out what I liked, popped in my new prescription and was astounded how inexpensive the final price was! I honestly thought they’d be in the $300 range after putting in my very strong progressive prescription, and the total cost with shipping was less than $80 bucks!!
Bonus, the glasses I just purchased are probably the nicest looking pair, on, that I’ve bought in the 35 years I’ve been wearing glasses. And, the price is seriously unbelievable. They were less than the very first pair of glasses I ever purchased when I was in high school, in the late 80’s, from America’s Best!
My Zennies just arrived yesterday and I could not be happier with them. The prescription is perfect and they look great on. Absolutely love them. I like them so well, I just bought a second pair to have in my purse as a spare, in a different design. The prices are so affordable for my prescription I can buy a few more different styles and still come in under the cost of my 2021 eyeglass purchase from Costco! Thank you for having glasses at an affordable cost in great designs!
Developer Response
Thank you for your review, we are so glad you gave us a try! I have a REALLY BAD eye prescription. I’ve been blind without contacts or glasses for my whole life. Thin lenses at any other place are stupid expensive. Just polycarbonate lenses that aren’t that thin at LensCrafters cost like $200, but the thinnest lens available with photo chromatic ability (same thing as Transitions Lenses) at Zenni is $60. That’s a huge difference when you’re poor! If you don’t have to have special lenses, the prescription is included in the cost of the frame! That’s amazing, especially since some frames are only $10 and are super cute!
If you’re poor like me, meaning so po’ you can’t afford the extra O and R, get your glasses from Zenni. I wish they took insurance, but they give you the option to print a detailed receipt that you can submit to your insurance to get reimbursed.
I’ve purchased a pair each year since I found them, and even the pair I got three years ago is still in good shape. Let me just throw out there that I also sleep in my glasses most of the time. I know that’s weird, but I don’t like to wake up blind and be unable to find them in the dark. Even with sleeping in them, the frames haven’t warped, while every pair of expensive glasses I’ve bought have warped.
Developer Response
Thank you for your review, we are so glad you found us! I recently purchased a new pair of glasses , $450 with insurance, $195 out of my pocket. They didn’t fit, couldn’t see properly out of them but was told to try them longer to get used to them. Finally they told me nothing could be done because the grace period was over. My Eye Specialist told me he got his glasses from Zenni and gave me the Zenni Rx ( with the PD ). The first pair I ordered I loved except the frame was small. I was surprised to hear I could get 100% store credit on my reorder ! The second pair came 7 days after I placed the order and they are PERFECT!!! I could not have done a better job if I had physically picked and tried them on. The walk through instructions were very clear and easy to follow. THANK YOU ZENNI !!
Developer Response
Thank you for your review, we are so glad you found us!I just purchased my first pair of sun glasses everything went great. It started with registering and setting up my account, I then took a video of my face again a very simple step, next was virtual try on of many styles of frames, next was selecting lens this is when I entered my prescription. After selecting frames, lenses, and lens color I went to checkout filled out appropriate information and hit purchase. I received a thank you for my order. I checked back the next day I was told the glasses were in production and when completed I was told they were going to distribution center then out for delivery. I received my new sun glasses and I am very pleased.
Developer Response
Thank you for your review, we are glad you found us! The apps general functionality works great. Shopping and checkout is easy. However, the virtual try on feature needs some work. It’s the primary reason you’d need to use the app vs the website, and it’s broken. It says to put a plastic card (credit card) against your forehead for scale. Great, easy enough. The resulting scale is WAY off. Makes the glasses crazy oversized on my face. I’m talking giant clown glasses oversized. I tried it over and over and over again. Different cards. Different locations. Different lighting. Different angles. All with the same result. I used a piece of paper cut smaller than a credit card and bam, I tricked the app into giving me a realistic scale. But I can’t trust it to be an accurate scale. Would be nice if I could hold a ruler up to my forehead instead and let me set my own scale with a digital ruler overlay.
Developer Response
Thank you for your review! We are always looking for ways to improve the app and we appreciate your feedback.The site im is ok. The troubles started with payment. I went through all the steps, thinking I had placed my order. Could have sworn I did. When I went back to check on it, it was still in my cart. I checked my bank account and nothing was taken out for Zenni optical. Ok, maybe a misunderstanding on my part. But right now, I tried several times to place an order but was unable, when it came to the payment. The submit payment button was grayed out, no action could be taken. I checked my bank account to make sure I wasn’t charged. I wasn’t. I finally figured it out with the Apple Pay option. It just all seemed unnecessarily tricky. Not sure if anyone else had a similar experience, if so, this definitely needs to be fixed.
Developer Response
Hi there, thank you for your review. We are sorry to see that there is trouble with the app. Could you reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with more information? We would be happy to hear your feedback on what went wrong so we can provide a better experience!It’s difficult to find, even more difficult to change, and doesn’t assist you to ensure your eyes are level. There’s no way to redo the photo, as far as I can determine, while you’re setting it up. The set up gives you no time to pose properly, it just races through. Extremely frustrating, especially as I can see the value in the feature but it’s compromised by how it captures your image. Also, I have a narrow nose so bridge width typically determines which frames work for me. Zenni lists this no where I can find in the app. So it’s nearly pointless for me to order glasses from them when I have no idea if they’ll fit my nose.
The app also rejects Hide My Email addresses (I tried three). I doubt they sell user’s email addresses, but at the same time I’ve been surprised discovering other mainstream companies doing it, and not accepting HME addresses is suspicious.
Seems they have excellent products. Wish they had an excellent app to complement that.
Developer Response
Thank you for your review! We are always looking for ways to improve the app and we appreciate your feedback.I'm retired now and I've been wearing glasses since I was 11, so I've been through the process of getting them in a brick and mortar store many times in my life.
My last pair of progressive lenses cost me $850 in 2013. I've just used Zenni and bought glasses online for the first time in my life and I will never go back to an actual store. I just paid a little over $100 for my new progressive frames and lenses, they arrived yesterday and I am thrilled with them.
I am online now buying a second pair for back up and another one for sunglasses.😎 I feel like a kid in a candy shop, so many choices and all affordable. I have never been able to afford a second pair before let alone sunglasses.
Thank you Zenni! 😃
Developer Response
Thank you for your review!I use Zenni to buy my own glasses and now my daughters. I’ve used Zenni for years and I don’t think I’ll ever buy them anywhere else. The prices are great and you are able to customize each set to your preferences. I add advance blue ray protection on my daughters glasses because she is always using her iPad, now not only can she see better but now I feel better knowing her eyes have some kind of protection. I haven’t used all of the different upgrades yet that Zenni offers. So far I’ve used their anti reflective, scratch resistant, water resistant and blue ray block and they all work well! I am interested in getting the anti fog eventually because I’m tired of my husband making jokes when I go from a warm car to the cold weather. The glasses are good quality for the price I believe, I haven’t had any issues with them breaking and that means something since I accidentally fall asleep wearing them and have woken up on top of them most nights. They have a huge variety of different styles and colors. I’ve ordered the same pair for years, I feel like it completes my look and I don’t think I’ll ever buy a different style. But my daughter has 2 that I have ordered for her. She picked out a blue glow in the dark pair that she is obsessed with and then I ordered a nice black pair for special occasions or just a backup and she likes it obviously not as much as the super cool glowing pair.
Developer Response
Thank you for your review, and for being a loyal Zenni customer!
design joy
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